Customer Service Executive at CIPM

The Customer Service Executive is responsible for handling the following:

• Identifying and assessing customers’ needs to achieve satisfaction
• Generating sales leads
• Continually deliver an excellent client experience at all times, ensuring client needs are met and exceeded.
• Provide excellent relations service to preserve the image and brand and to promote better client relationship.
• Regularly collect and collate data on customer complaints, analyze and provide management report on interventions executed.
• Collate client bio-data and input into the organization database system.
• Responsible for the supervision of all activities at the Front Desk.

The Person

• A Bachelor’s (B.Sc.) degree in marketing, mass communication or any relevant social science or business degree is required for this role.
• Minimum of 1 year relevant customer service and relationship management experience.
• Knowledge of the Microsoft Office package and database management systems.
• Excellent telephone and in-person client service are required for this role.
• Excellent oral and written communication skills and strong interpersonal skills are required for this role.