Operations & Business Performance Manager at Morning Star Crest

We are seeking a highly organized and results-driven Operations & Business Performance Manager to oversee daily operations, improve business processes, strengthen accountability, and drive operational efficiency across the organization.

The ideal candidate will have experience working in a small or medium-sized business environment and a proven track record of implementing systems, improving productivity, and managing teams.

Key Responsibilities

• Oversee and coordinate daily business operations
• Develop and implement standard operating procedures (SOPs)
• Monitor operational KPIs and prepare management reports
• Improve staff productivity and accountability
• Manage inventory controls and operational processes
• Coordinate vendors, suppliers, and service providers
• Identify operational bottlenecks and implement solutions
• Lead process improvement initiatives
• Support management in strategic planning and execution
• Ensure timely and accurate reporting across departments

Requirements

• Bachelor's degree in Business Administration, Operations Management, Management, or related field
• Minimum 5 years of operations, business management, or process improvement experience
• Experience within an SME, retail, distribution, logistics, manufacturing, financial services operations, or similar environment
• Strong leadership and team management skills
• Strong Excel and reporting skills
• Experience developing KPIs and operational reports
• Excellent organizational and problem-solving abilities