Job Vacancies at Lebara Nigeria

Role Description

• This is a full-time, on-site leadership role based in Lagos. The Head of Acquisition & Distribution will be the driving force behind Lebara's market penetration and physical presence across Nigeria. You will be responsible for designing, implementing, and managing the company's sales and distribution strategy to achieve ambitious subscriber acquisition targets. This strategic role involves building and managing a multi-channel distribution network, leading a high-performing sales team, and ensuring product availability and visibility nationwide.

Key Responsibilities

• Strategy & Planning: Develop and execute the national sales, distribution, and trade marketing strategy to achieve subscriber growth, revenue, and market share objectives.
• Channel Development: Identify, recruit, and manage a robust network of distribution partners, including dealers, sub-dealers, retailers, and modern trade channels.
• Sales & Team Leadership: Lead, mentor, and manage regional sales managers and field sales teams to meet and exceed sales targets. Implement performance metrics and incentive programs to drive productivity.
• Logistics & Supply Chain: Oversee the end-to-end logistics for SIM cards, recharge vouchers, and other products, ensuring optimal stock levels across all channels to prevent stock-outs.
• Trade Marketing: Collaborate with the marketing team to develop and execute trade marketing initiatives, including point-of-sale materials (POSM), channel branding, and local activations to enhance brand visibility.
• Performance Analysis: Monitor sales performance, channel productivity, and market trends. Provide regular reports and actionable insights to senior management to inform strategic decisions.

Qualifications & Experience

• Education: A Bachelor's degree in Marketing, Business Administration, or a related field. An MBA is highly preferred.
• Experience: A minimum of 8–10 years of progressive experience in sales and distribution management, preferably within the telecommunications or FMCG sectors in Nigeria.

Skills:

• Demonstrated success in building and managing large-scale distribution networks.
• Strong leadership capabilities with experience managing large, geographically dispersed sales teams.
• Excellent negotiation, communication, and business relationship management skills.
• Proficiency in sales forecasting, data analysis, and logistics management.
• Deep understanding of the Nigerian market landscape and consumer behaviour.

Certifications (Recommended)

• Certified Sales Leadership Professional (CSLP)
• Project Management Professional (PMP)

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Role Description

• This is a full-time, on-site leadership position in Lagos for a creative and strategic Brand & Marketing Head. You will be the custodian of the Lebara brand in Nigeria, responsible for crafting and executing a compelling marketing strategy that drives brand awareness, consideration, and loyalty. This role involves overseeing all aspects of marketing, including brand strategy, digital campaigns, advertising, public relations, and market research, to position Lebara as the preferred choice for Nigerians.

Key Responsibilities

• Brand Strategy: Develop and implement the long-term brand strategy, ensuring consistent brand messaging and identity across all customer touchpoints.
• Marketing Campaigns: Lead the creation and execution of integrated marketing campaigns (both above-the-line and below-the-line) to support product launches, promotions, and subscriber acquisition goals.
• Digital Marketing: Oversee the digital marketing strategy, including social media management, content marketing, SEO/SEM, email marketing, and performance analytics to drive online engagement and conversions.
• Team Leadership: Manage and inspire the marketing team, including specialists in digital marketing, brand management, and communications.
• Market Intelligence: Conduct market research and competitor analysis to identify market trends, customer insights, and opportunities for growth.
• Budget Management: Develop and manage the annual marketing budget, ensuring optimal allocation of resources and maximizing return on investment (ROI).

Qualifications & Experience

• Education: A Bachelor's degree in Marketing, Communications, or a related field. An MBA or a Master's degree in a relevant field is a significant advantage.
• Experience: 8–10 years of extensive experience in brand management and marketing, with a proven track record of developing successful digital campaigns. Experience in the telecommunications or a fast-paced B2C industry is essential.
• Skills:
  • Expertise in brand strategy, brand architecture, and brand management.
  • Strong proficiency in digital marketing channels and analytics tools (e.g., Google Analytics, social media insights).
  • Exceptional leadership, creativity, and project management skills.
  • Excellent written, verbal, and presentation skills.
  • Strong analytical and problem-solving abilities.

Certifications (Recommended)

• Certified Professional Marketer (CPM)
• Google Ads/Analytics Certification
• HubSpot Content Marketing Certification

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Role Description

• This full-time, on-site leadership role in Lagos is focused on championing the customer across the entire organization. The Head of Customer Experience will design, implement, and oversee all strategies and initiatives aimed at delivering a seamless, positive, and memorable journey for every Lebara customer. You will be responsible for managing all customer touchpoints, from digital channels to call centers, ensuring customer satisfaction, and driving loyalty.

Key Responsibilities

• CX Strategy: Develop and execute a comprehensive customer experience strategy that aligns with Lebara's business goals and brand values.
• Journey Mapping: Map the end-to-end customer journey, identify pain points, and implement solutions to improve processes and interactions.
• Voice of the Customer (VoC): Implement and manage VoC programs (e.g., surveys, feedback channels) to gather, analyze, and act on customer insights.
• Service Operations: Oversee the customer service team and call center operations, setting high standards for service quality, response times, and first-call resolution.
• Performance Metrics: Define and track key CX metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), and report findings to leadership.
• Cross-Functional Collaboration: Work closely with Marketing, Sales, and Technology teams to ensure a consistent and customer-centric approach across all departments.

Qualifications & Experience

• Education: A Bachelor's degree in Business Administration, Marketing, or a related discipline. An MBA is preferred.
• Experience: 8–10 years of leadership experience in customer service, customer experience, or operations management, ideally within the telecom, banking, or technology sectors.
• Skills:
  • Deep understanding of customer experience principles, methodologies, and technologies (e.g., CRM systems).
  • Strong analytical skills to interpret customer data and translate insights into actionable strategies.
  • Proven ability to lead and develop a high-performing customer-facing team.
  • Exceptional empathy, communication, and problem-solving skills.
  • Change management experience with a focus on fostering a customer-centric culture.

Certifications (Recommended)

• Certified Customer Experience Professional (CCXP)
• COPC (Customer Operations Performance Center) Certification

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Role Description

• This is a full-time, on-site role in Lagos for a highly analytical and strategic leader. The Head of Commercial Planning & BI will be responsible for turning data into a strategic asset for the commercial team. You will lead the business intelligence function, providing the insights, forecasting, and analysis needed to drive informed decision-making across sales, marketing, and product development. This role is critical for identifying growth opportunities, optimizing performance, and ensuring the commercial strategy is data-driven.

Key Responsibilities

• Business Intelligence & Analytics: Lead the BI team to collect, analyze, and interpret large datasets related to subscriber behaviour, sales trends, network traffic, and market dynamics.
• Reporting & Dashboards: Develop and maintain robust BI dashboards and reports for senior management, providing a clear view of commercial KPIs and performance against targets.
• Forecasting & Planning: Drive the commercial planning process, including revenue forecasting, subscriber projections, and market share analysis.
• Pricing & Profitability: Conduct pricing analysis and profitability modeling for new products and promotions to ensure commercial viability and competitive positioning.
• Market Insight: Provide deep-dive analysis and actionable insights on competitor activities, customer segmentation, and churn prediction to support strategic initiatives.
• Data Governance: Ensure data accuracy, integrity, and consistency across all commercial reporting platforms.

Qualifications & Experience

• Education: A Bachelor's or Master's degree in Statistics, Economics, Business Analytics, Computer Science, or a related quantitative field.
• Experience: 7–9 years of experience in business intelligence, data analytics, or commercial planning, preferably within the telecommunications industry.
• Skills:
  • Strong proficiency with BI tools (e.g., Power BI, Tableau, Qlik) and data query languages (e.g., SQL).
  • Advanced skills in statistical analysis, financial modeling, and forecasting.
  • Ability to translate complex data into simple, compelling stories and strategic recommendations.
  • Excellent analytical, critical thinking, and problem-solving skills.
  • Strong leadership and communication skills to collaborate with various stakeholders.

Certifications (Recommended)

• Certified Business Intelligence Professional (CBIP)
• Microsoft Certified: Power BI Data Analyst Associate
• Tableau Desktop Specialist/Certified Data Analyst

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Role Description

• This is a full-time, on-site role in Lagos for a forward-thinking and commercially savvy leader. The Head of Innovation & Partnerships will be responsible for identifying and developing new revenue streams and strategic alliances that enhance Lebara's value proposition. You will scan the horizon for emerging trends, technologies, and partnership opportunities, particularly in the digital and fintech spaces, and build a portfolio of innovative services that go beyond core telecom offerings.

Key Responsibilities

• Strategy & Ideation: Develop and lead the innovation strategy, fostering a culture of creativity and experimentation within the company.
• Partnership Development: Identify, negotiate, and manage strategic partnerships with technology companies, content providers, fintechs, and other organizations to co-create value-added services.
• New Product Incubation: Oversee the entire lifecycle of new, non-traditional products, from concept and business case development to launch and commercialization.
• Market Analysis: Stay abreast of global and local trends in telecommunications, digital services, and consumer technology to identify new opportunities for innovation.
• Project Management: Lead cross-functional teams to bring new partnership-led initiatives to market on time and within budget.
• Commercial Modeling: Develop robust business cases and commercial models for all new ventures and partnerships to ensure profitability and strategic fit.

Qualifications & Experience

• Education: A Bachelor's degree in Business, IT, Engineering, or a related field. An MBA is highly preferred.
• Experience: 7–9 years of experience in strategic partnerships, business development, or product management, with a focus on innovation, preferably in the telecom, tech, or financial services industry.
• Skills:
  • Proven track record of successfully forging and managing strategic partnerships.
  • Strong commercial acumen and negotiation skills.
  • Excellent understanding of digital ecosystems, APIs, and platform business models.
  • Creative thinker with the ability to convert innovative ideas into tangible business opportunities.
  • Strong project management and stakeholder management skills.

Certifications (Recommended)

• Certified Strategic Alliance Professional (CSAP)
• Pragmatic Marketing or similar Product Management certification

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Role Description

• This is a full-time, on-site leadership role in Lagos responsible for the entire product portfolio at Lebara Nigeria. The Head of Products & VAS will manage the lifecycle of all core products (voice, data, SMS) and develop a compelling roadmap of Value-Added Services (VAS) that drive customer engagement and revenue growth. You will be the voice of the customer in product development, ensuring our offerings are competitive, profitable, and meet the evolving needs of the Nigerian market.

Key Responsibilities

• Product Strategy & Roadmap: Define and manage the product strategy and roadmap for all consumer products, including pricing, positioning, and lifecycle management.
• Product Development: Lead the end-to-end product development process, from ideation and business case creation to technical development, UAT, and commercial launch.
• VAS Management: Identify and launch a rich portfolio of VAS, such as content services, mobile entertainment, and digital solutions, through collaboration with third-party partners.
• Performance Monitoring: Continuously monitor the performance of all products and services, using data to make decisions on promotions, enhancements, or retirement.
• Go-to-Market: Work closely with the Marketing and Sales teams to develop and execute effective go-to-market strategies for all new product launches.
• Stakeholder Management: Serve as the key liaison between the commercial, technical, and regulatory teams to ensure smooth product delivery and compliance.

Qualifications & Experience

• Education: A Bachelor's or Master's degree in Telecommunications, IT, Engineering, or Business Administration.
• Experience: 8–10 years of progressive experience in product management or VAS management within the telecommunications industry.
• Skills:
  • Deep understanding of telecom product ecosystems, including IN, billing systems, and VAS platforms.
  • Strong commercial acumen with experience in pricing, business case development, and P&L management.
  • Excellent project management skills and experience with Agile/Scrum methodologies.
  • Customer-centric mindset with a passion for creating great products.
  • Strong technical aptitude and the ability to communicate effectively with engineering teams.

Certifications (Recommended)

• Certified Product Manager (CPM)
• Pragmatic Marketing Certification (PMC)
• Agile Certified Practitioner (ACP)

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Role Description

• This is a full-time, on-site role in Lagos for a hands-on and results-driven Digital Marketing Manager. You will be responsible for developing, implementing, and managing Lebara's digital marketing campaigns across all digital channels. Your goal is to drive brand awareness, generate leads, and acquire new customers online. You will play a key role in enhancing our digital footprint, engaging with our audience, and measuring the ROI of our digital marketing efforts.

Key Responsibilities

• Campaign Management: Plan and execute all digital marketing campaigns, including SEO/SEM, social media, email marketing, and display advertising.
• Content Creation: Collaborate with the brand team to create engaging and relevant content for our website, blog, and social media platforms.
• Social Media Management: Manage Lebara's social media presence, grow our follower base, and drive engagement.
• Performance Analytics: Measure and report on the performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
• Website Optimization: Manage the company website and work with developers to improve user experience (UX) and conversion rates.
• Trend Monitoring: Identify trends and insights to optimize spend and performance.

Qualifications & Experience

• Education: A Bachelor's degree in Marketing, Information Technology, or a related field with a strong digital background.
• Experience: 5–7 years of proven working experience in digital marketing, preferably within a B2C or telecom environment.
• Skills:
  • Demonstrable experience leading and managing SEO/SEM, social media, and display advertising campaigns.
  • Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, SEMrush, social media analytics platforms).
  • Experience in setting up and optimizing Google Ads campaigns.
  • Strong analytical skills and a data-driven mindset.

Certifications (Required/Highly Recommended)

• Google Ads Certification
• Google Analytics Individual Qualification (GAIQ)
• Meta Certified Digital Marketing Associate/Professional
• HubSpot Inbound Marketing Certification

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Role Description

• This is a full-time, on-site role in Lagos responsible for the day-to-day management of Lebara's customer service operations. The Customer Operations Manager ensures that our front-line teams are equipped and motivated to provide efficient and high-quality support to our customers. You will focus on optimizing processes, managing resources, and leveraging technology to enhance operational efficiency and customer satisfaction within the call center and other support channels.

Key Responsibilities

• Team Management: Manage, coach, and develop a team of customer service supervisors and agents, setting performance goals and conducting regular reviews.
• Process Optimization: Analyze and improve customer service workflows and processes to increase efficiency and effectiveness.
• Performance Monitoring: Track key operational metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), and service levels, and implement action plans for improvement.
• CRM & Tools Management: Serve as the administrator for CRM and other customer support tools, ensuring they are used effectively and meet the team's needs.
• Quality Assurance: Implement and oversee a quality assurance program to monitor and improve the quality of customer interactions.
• Reporting: Prepare and present regular operational performance reports to the Head of Customer Experience.

Qualifications & Experience

• Education: A Bachelor's degree in Business Administration, Management, or a related field.
• Experience: 6–8 years of experience in customer service operations, with at least 3 years in a managerial or supervisory role, preferably in a call center environment.
• Skills:
  • Strong knowledge of CRM software (e.g., Salesforce, Zendesk) and call center technology.
  • Excellent leadership, team management, and coaching skills.
  • Proficiency in data analysis and operational reporting.
  • Strong problem-solving and process improvement capabilities.

Certifications (Recommended)

• Certified Call Center Manager (CCCM)
• COPC (Customer Operations Performance Center) Certification

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Role Description

• This is a full-time, on-site role in Lagos for a detail-oriented and analytical professional. The Commercial Analyst will play a crucial part in the Commercial Planning & BI team, responsible for collecting, analyzing, and reporting on commercial data to support strategic decision-making. You will transform raw data into actionable insights related to sales performance, market trends, customer behaviour, and product uptake, helping to drive the commercial success of Lebara Nigeria.

Key Responsibilities

• Data Analysis: Analyze sales data, subscriber metrics, and market information to identify trends, challenges, and opportunities.
• Reporting: Develop and generate regular reports and dashboards on key commercial performance indicators (KPIs) for management.
• Performance Tracking: Monitor the performance of commercial initiatives, such as promotions and new product launches, and evaluate their impact.
• Market Intelligence: Support the team by gathering and analyzing competitor activities, pricing strategies, and market offers.
• Data Support: Provide ad-hoc data analysis and support to the Sales, Marketing, and Product teams to help them achieve their objectives.

Qualifications & Experience

• Education: A Bachelor's degree in Statistics, Economics, Business, Finance, or a related quantitative field.
• Experience: 2–4 years of experience in a data analysis, business analysis, or commercial analyst role, with experience in the telecommunications sector being a strong advantage.
• Skills:
  • Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, modeling).
  • Experience with data visualization tools like Power BI or Tableau is highly desirable.
  • Basic knowledge of SQL for data querying is a plus.
  • Excellent analytical and quantitative skills with a high attention to detail.
  • Good communication skills with the ability to present data clearly.

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About the Role

• We are seeking a detail-oriented and reliable Funds Payment Accountant to join our Treasury Department. Reporting to the Treasury Manager, this role is responsible for processing and monitoring all outgoing payments, ensuring accuracy, timeliness, and compliance with company policies and regulatory requirements. The role plays a key part in maintaining strong supplier relationships and effective cash flow management.

Key Responsibilities

• Prepare and process supplier, intercompany, and other payments via electronic banking platforms.
• Verify payment requests for accuracy, proper authorisation, and compliance with company policies.
• Monitor payment schedules to ensure timely settlement of obligations.
• Maintain accurate records of all payment transactions and supporting documentation.
• Reconcile bank statements with payment records to ensure accuracy.
• Liaise with suppliers, banks, and internal departments to resolve payment-related queries.
• Assist the Treasury Manager in monitoring daily cash positions and forecasting payment needs.
• Ensure adherence to internal controls, treasury policies, and regulatory requirements.
• Support internal and external audit processes by providing relevant payment documentation.
• Identify and recommend process improvements to enhance payment efficiency.

What You’ll Bring

• Bachelor’s degree in Accounting, Finance, or related field.
• 2+ years’ experience in accounts payable, treasury operations, or funds payment processing.
• Experience in large-scale payment environments is an advantage.
• Strong understanding of banking operations, payment systems, and internal controls.
• Proficiency in Microsoft Excel and familiarity with ERP/accounting systems.
• High attention to detail, strong organisational skills, and the ability to meet deadlines.
• Good communication and problem-solving abilities.

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About the Role

• We are looking for a detail-oriented and strategic Treasury / Tax Manager to oversee cash flow, liquidity, and tax compliance for our MVNO business. This role ensures optimal cash management, efficient funding, and adherence to all local and international tax regulations while supporting the company’s growth and operational needs.

Key Responsibilities

• Manage daily cash flow, bank relationships, and funding requirements.
• Monitor and forecast liquidity to support operational and strategic needs.
• Develop and implement treasury policies, controls, and risk management strategies.
• Oversee foreign exchange exposure and hedging strategies.
• Ensure timely and accurate preparation and filing of tax returns (corporate, VAT, withholding, etc.).
• Maintain compliance with all local and international tax regulations.
• Advise management on tax planning opportunities to optimise effective tax rate.
• Liaise with tax authorities, auditors, and external advisors.
• Support finance leadership with cash and tax-related reporting for management and investors.
• Implement process improvements and automation in treasury and tax operations.

What You’ll Bring

• Bachelor’s degree in Finance, Accounting, or related field.
• Professional qualification (ACCA, ACA, CPA, or equivalent) preferred.
• 7+ years’ experience in treasury and/or tax roles, preferably within telecoms or multinational environments.
• Strong knowledge of banking operations, cash management, and corporate taxation.
• Experience with treasury management systems and ERP platforms.
• Excellent analytical, organisational, and problem-solving skills.
• Strong communication and stakeholder management abilities.

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About the Role:

• We are looking for a detail-oriented and efficient Accounts Payable Officer to manage supplier invoices, payments, and reconciliation processes for our MVNO operations. The role is responsible for ensuring accurate, timely, and compliant processing of all accounts payable transactions, while maintaining strong relationships with vendors and internal stakeholders.

Key Responsibilities:

• Process and verify supplier invoices in accordance with company policies.
• Match purchase orders, invoices, and delivery notes to ensure accuracy.
• Prepare and process supplier payments to Treasury.
• Maintain the accounts payable ledger, ensuring all transactions are recorded accurately.
• Reconcile supplier statements and resolve any discrepancies promptly.
• Ensure compliance with tax regulations, including VAT and withholding taxes.
• Liaise with suppliers to address queries and maintain positive working relationships.
• Support month-end and year-end closing processes.
• Assist in preparing reports for management on accounts payable status.
• Identify and recommend process improvements for efficiency.

What You’ll Bring:

• Bachelor’s degree in Accounting, Finance, Economics or numerate field (or equivalent experience).
• 2+ years’ experience in accounts payable or similar finance roles.
• Strong understanding of accounts payable processes and controls.
• Proficiency in Microsoft Excel and familiarity with ERP/accounting systems.
• High attention to detail and excellent organisational skills.
• Strong communication and problem-solving abilities.

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About the Role:

• We are looking for a meticulous and knowledgeable Tax / Insurance Accountant to oversee tax compliance, tax planning, and insurance portfolio management for our MVNO operations. This role ensures timely and accurate tax filings, optimises the company’s tax position, and manages all insurance policies to safeguard company assets and operations.

Key Responsibilities:

• Prepare and file all tax returns, including corporate income tax, VAT, and withholding taxes, in compliance with regulations.
• Monitor changes in tax legislation and assess their impact on the business.
• Develop and implement tax planning strategies to optimise the effective tax rate.
• Liaise with tax authorities, auditors, and external advisors to resolve queries and disputes.
• Maintain accurate tax records and schedules for audit purposes.
• Assist the Treasury Manager in call over of payment transactions.
• Manage the company’s insurance portfolio, ensuring adequate coverage for assets, operations, and liabilities.
• Coordinate with insurance brokers and providers to obtain competitive premiums and favourable terms.
• Handle insurance claims, ensuring prompt submission and settlement.
• Support finance leadership with tax and insurance-related reporting.
• Recommend process improvements for greater efficiency and compliance.

What You’ll Bring:

• Bachelor’s degree in Accounting, Finance, or related field.
• Professional accounting or tax qualification (ACCA, ACA, CPA, or equivalent) preferred.
• 4+ years’ experience in tax accounting and/or insurance management, preferably in telecoms or multinational environments.
• Strong knowledge of corporate tax laws, VAT, and insurance best practices.
• Experience in managing insurance contracts and claims processes.
• Proficiency in Microsoft Excel and familiarity with ERP/accounting systems.
• High attention to detail, strong analytical skills, and good communication abilities.

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About the Role:

• We are seeking a detail-oriented and analytical Revenue Accountant to manage revenue recognition, billing reconciliations, and reporting for our MVNO operations. The role ensures compliance with accounting standards, accuracy of revenue records, and supports management with key financial insights.

Key Responsibilities:

• Ensure timely and accurate revenue recognition in compliance with IFRS 15 or relevant standards.
• Reconcile billing data from operational systems to the general ledger.
• Monitor and validate completeness and accuracy of revenue streams.
• Investigate and resolve revenue discrepancies in collaboration with the Revenue Assurance team.
• Maintain deferred revenue schedules and ensure accurate monthly amortization.
• Prepare monthly, quarterly, and annual revenue reports for management.
• Support internal and external audits by providing necessary documentation.
• Assist in the development and implementation of revenue accounting policies and procedures.
• Partner with commercial teams to assess the revenue impact of new products and pricing changes.
• Identify process improvement opportunities to enhance efficiency and accuracy.

What You’ll Bring:

• Bachelor’s degree in Accounting, Finance, or related field.
• Professional qualification (ACCA, ACA, CPA, or equivalent) preferred.
• 3+ years’ experience in revenue accounting or related finance roles, preferably in telecoms.
• Strong understanding of revenue recognition principles and telecom billing processes.
• Proficiency in Microsoft Excel and familiarity with ERP/accounting systems.
• High attention to detail, strong analytical skills, and problem-solving abilities.
• Good communication skills and ability to work cross-functionally.

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About the Role:

• We are seeking an experienced Revenue Assurance Manager to join our MVNO team and ensure all revenues are accurately captured, billed, and collected. You’ll lead revenue controls, detect and fix leakages, and work across finance, IT, and network teams to optimise processes.

Key Responsibilities:

• Oversee revenue assurance across activation, usage, billing, and payment processes.
• Perform regular reconciliations of usage, billing, and revenue data.
• Investigate and resolve revenue leakages.
• Ensure accurate interconnect settlements.
• Recommend and implement process improvements and automation tools.
• Collaborate with internal teams and MVNE partners.

What You’ll Bring:

• 5+ years in revenue assurance within telecoms (MVNO/MNO experience compulsory).
• Strong understanding of telecom billing, mediation, and CDR processes.
• Excellent analytical skills (SQL, Excel, data tools).
• Detail-oriented with a continuous improvement mindset.

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About the Role:

• We are seeking an experienced and strategic Head of Finance to lead the financial management, planning, and reporting for our MVNO business. This is a senior leadership position responsible for driving financial performance, supporting strategic decisions, and ensuring compliance with regulatory and corporate governance requirements.

Key Responsibilities:

• Provide Finance leadership in a startup Mobile Virtual Network operation.
• Lead the finance function, overseeing accounting, reporting, budgeting, and forecasting.
• Develop and implement financial strategies to support business growth and profitability.
• Provide commercial and financial insights to guide strategic decision-making.
• Ensure accurate and timely financial reporting in compliance with IFRS/GAAP.
• Manage relationships with auditors, banks, investors, and regulatory bodies.
• Oversee cash flow management, capital allocation, and investment planning.
• Implement robust financial controls and risk management processes.
• Partner with operational teams to optimise cost structures and improve margins.
• Drive automation and process improvements within the finance function.

What You’ll Bring:

• Bachelor’s degree in Finance, Accounting, Economics, or Engineering.
• Professional qualification (ACCA, ACA, CPA, or equivalent) required.
• 10+ years of finance experience with at least 5 years in a senior leadership role.
• Telecoms experience (MVNO/MNO) strongly preferred.
• Strong understanding of telecom revenue models, wholesale agreements, and cost structures.
• Proven track record in strategic planning, financial leadership, and stakeholder management.
• Exceptional analytical, negotiation, and communication skills.

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Role Summary

• The Head of Service Delivery & Quality is responsible for ensuring the effective delivery of services to customers, maintaining high operational standards, and driving continuous improvement in service performance. This role oversees service operations, quality assurance, and customer experience alignment across the MVNO’s technical and business functions, ensuring that SLAs and KPIs are consistently met or exceeded.

Key Responsibilities

Service Delivery Management

• Oversee end-to-end service delivery processes, ensuring services are deployed and supported in accordance with contractual obligations and internal quality standards.
• Manage and monitor service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure effective coordination between technical, commercial, and customer support teams.

Quality Assurance

• Develop and implement a robust Quality Management System (QMS) for service operations.
• Lead root cause analysis and corrective action initiatives for recurring service issues.
• Monitor customer feedback and ensure continuous improvement programs are implemented.

Process & Performance Optimization

• Establish and maintain service delivery frameworks (e.g., ITIL, eTOM) to standardize operations.
• Identify process inefficiencies and implement automation and best practices to improve delivery speed and quality.
• Ensure proactive capacity planning to avoid service degradation.

Team Leadership & Development

• Lead and mentor the service delivery and quality teams, fostering a culture of accountability, collaboration, and customer focus.
• Ensure staff are trained on the latest tools, technologies, and quality standards.

Stakeholder & Vendor Management

• Act as the main point of escalation for major service issues.
• Work closely with vendors and partners to ensure contractual obligations are met.
• Support commercial teams during pre-sales to define service delivery commitments.

Reporting & Compliance

• Prepare periodic reports on service performance, quality trends, and improvement initiatives.
• Ensure compliance with regulatory requirements, industry standards, and internal policies.

Qualifications & Skills

Education:

• Bachelor’s degree in Telecommunications, Computer Science, Engineering, or related field.
• ITIL or eTOM certification preferred.

Experience:

• 10+ years’ experience in telecom service delivery or operations, with at least 7 years in a leadership role.
• Experience in managing MVNO/MNO service delivery environments.

Technical & Professional Skills:

• Strong understanding of telecom network operations, BSS/OSS platforms, and customer service processes.
• Proficient in SLA/KPI management and quality monitoring tools.
• Excellent analytical, problem-solving, and project management skills.

Soft Skills:

• Exceptional leadership and people management abilities.
• Strong communication and stakeholder engagement skills.
• Customer-focused mindset with a drive for continuous improvement.

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Role Purpose

• The CRM/Billing Engineer is responsible for the configuration, customization, integration, and support of the MVNO’s Customer Relationship Management (CRM) and Billing platforms. This role ensures accurate customer data management, efficient billing cycles, correct application of tariffs, and seamless integration with other OSS/BSS systems.

Key Responsibilities

CRM System Management

• Configure and maintain the CRM system for subscriber lifecycle management.
• Customize CRM workflows, dashboards, and reports based on business needs.
• Integrate CRM with other MVNO systems (e.g., Billing, Provisioning, Customer Care).

Billing Operations

• Ensure accurate and timely generation of customer invoices and statements.
• Implement and maintain rating, charging, and discount rules.
• Support prepaid, postpaid, and hybrid billing models.
• Monitor and troubleshoot billing errors or discrepancies.

System Integration & Automation

• Work closely with IT and OSS/BSS teams to maintain system APIs and middleware.
• Automate repetitive CRM and billing processes to improve efficiency.

Data Quality & Reporting

• Maintain high accuracy in subscriber records and billing information.
• Generate performance and revenue reports for management.
• Perform data cleansing and validation tasks.

Support & Incident Management

• Act as a point of contact for CRM/billing-related incidents.
• Work with vendors to resolve system bugs and implement updates.
• Provide Level 2/3 technical support to customer care teams.

Compliance & Security

• Ensure CRM and billing systems comply with regulatory and data privacy requirements.
• Apply security best practices to protect sensitive customer information.

Qualifications & Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field.

Experience:

• 3–5 years of experience in CRM and Billing systems in telecom or MVNO/MVNE environments.
• Hands-on experience with platforms like Amdocs, Technotree, Ericsson BSCS, or similar.

Technical Skills:

• SQL, database querying, and reporting tools.
• Understanding of telecom billing concepts (rating, mediation, charging).
• Familiarity with APIs, middleware, and integration frameworks.

Soft Skills:

• Strong problem-solving and analytical thinking.
• Good communication and documentation abilities.
• Ability to work under pressure and meet tight deadlines.

KPIs (Key Performance Indicators)

• CRM system uptime and performance.
• Accuracy and timeliness of billing runs.
• Resolution time for CRM/billing incidents.
• Number of successful system enhancements without rollback.

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Role Summary

• The OSS/BSS & IT Infrastructure Manager will be responsible for overseeing the planning, deployment, operation, and optimization of the MVNO’s Operational Support Systems (OSS), Business Support Systems (BSS), and IT infrastructure. This role ensures that customer-facing and internal support platforms run efficiently, are secure, and meet business and regulatory requirements.

Key Responsibilities

OSS/BSS Management

• Lead the design, integration, and maintenance of OSS and BSS platforms (CRM, billing, mediation, provisioning, order management, revenue assurance, etc.).
• Collaborate with vendors to ensure systems are configured according to MVNO business needs.
• Ensure real-time monitoring and reporting of OSS/BSS performance and service availability.
• Implement upgrades, patches, and security updates without disrupting operations.
• Coordinate end-to-end testing for new service rollouts and system integrations.

IT Infrastructure Management

• Oversee the MVNO’s data center, servers, storage, and virtualization environment.
• Manage cloud and on-premises hybrid infrastructure for OSS/BSS and enterprise IT systems.
• Ensure high availability, disaster recovery, and data backup strategies are in place.
• Implement network security policies to safeguard customer and corporate data.
• Optimize infrastructure capacity for current and future growth.

Vendor & Stakeholder Management

• Manage relationships with OSS/BSS platform providers, IT hardware/software vendors, and system integrators.
• Negotiate SLAs and monitor vendor performance.
• Liaise with commercial, customer service, and network teams to ensure OSS/BSS meet business goals.

Compliance & Governance

• Ensure OSS/BSS and IT infrastructure comply with local telecom regulations and data privacy laws.
• Implement ITIL, ISO 27001, and other best-practice frameworks.
• Oversee periodic audits, security penetration tests, and system health checks.

Team Leadership

• Lead and mentor OSS/BSS engineers, database administrators, and IT infrastructure staff.
• Define KPIs, monitor performance, and provide professional development opportunities.
• Foster a culture of continuous improvement and service excellence.

Qualifications & Skills

Education:

• Bachelor’s degree in computer science, Telecommunications, Information Technology, or related field.
• Master’s degree or relevant certifications (ITIL, PMP, TOGAF, CCNP, etc.) preferred.

Experience:

• 7+ years of experience in OSS/BSS management within a telecom or MVNO environment.
• Proven track record in IT infrastructure operations and digital transformation projects.
• Strong background in telecom billing, mediation, and CRM systems.

Skills:

• Expertise in OSS/BSS platforms such as Amdocs, Tecnotree, Huawei, NetCracker, or similar.
• Strong knowledge of IP networking, virtualization (VMware/Hyper-V), databases (Oracle/MySQL/PostgreSQL).
• Understanding of APIs, microservices, and cloud platforms (AWS, Azure, GCP).
• Excellent problem-solving, vendor management, and communication skills.

KPIs (Key Performance Indicators):

• OSS/BSS service uptime (%)
• IT infrastructure availability (%)
• Incident resolution time (MTTR)
• Successful delivery of OSS/BSS change requests
• Vendor SLA compliance rate
• Infrastructure capacity utilization

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Role Summary

• The NOC Manager leads the 24/7 Network Operations Center team responsible for monitoring the MVNO’s core network, OSS/BSS platforms, IP infrastructure, and service availability. This role ensures rapid fault detection, efficient escalation, and timely resolution of incidents to maintain agreed SLAs and network performance targets.

Key Responsibilities

Network Monitoring & Fault Management

• Oversee continuous (24/7) monitoring of the MVNO’s core, VAS, and IT systems.
• Ensure proactive detection of faults, alarms, and performance degradations.
• Implement incident escalation procedures to relevant technical teams.

Incident Management

• Lead the coordination of troubleshooting activities for network and service issues.
• Maintain incident logs, root cause analyses, and corrective action plans.
• Reduce Mean Time to Repair (MTTR) for critical network faults.

Reporting & Analytics

• Produce daily, weekly, and monthly network performance reports.
• Track and report SLA and KPI compliance to management.

Process & Team Management

• Develop and maintain NOC Standard Operating Procedures (SOPs).
• Train and mentor L1/L2 NOC engineers.
• Manage NOC shift schedules and resource allocation.

Coordination

• Work closely with Core Network, IT Infrastructure, and Vendor Support teams.
• Liaise with MNO partners for interconnect and integration fault resolution.

Required Skills & Qualifications

• Education: Bachelor’s degree in Telecommunications, Computer Science, or related field.
• Experience: Minimum 10 years in NOC operations, with at least 5 years in a leadership role and Vendor’s management.

Technical Knowledge:

• Network monitoring tools (e.g., Nagios, Zabbix, SolarWinds, NetAct, etc.).
• Understanding of mobile core network elements (EPC, IMS, HSS, PCRF, VAS).
• Familiarity with IP networking and routing protocols (BGP, OSPF, MPLS).
• ITIL Experience.

Soft Skills:

• Strong problem-solving and decision-making abilities.
• Excellent communication and reporting skills.
• Ability to work under pressure in a 24/7 operational environment.

KPIs & Performance Metrics

• Average Incident Response Time (IRT).
• Mean Time to Repair (MTTR) for high-priority issues.
• SLA compliance percentage for network availability.
• Accuracy and timeliness of performance reports.
• Number of repeat incidents due to unresolved root causes.

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Role Summary

• The CRM/Billing and OSS/BSS Engineer will be responsible for the configuration, integration, operation, and support of the MVNO’s CRM, Billing, and OSS/BSS platforms. The role ensures that customer management, service provisioning, billing, rating, and operational support functions work seamlessly to deliver high-quality services to subscribers.

Key Responsibilities

CRM/Billing

• Configure and maintain the CRM system for customer onboarding, lifecycle management, and self-care portals.
• Manage billing cycles, invoicing, payment processing, and credit control.
• Ensure accurate rating, charging, and discount application for prepaid and postpaid services.
• Coordinate with Finance for revenue assurance, reconciliation, and fraud detection.
• Implement tariff plans, promotions, and product catalog updates in the billing system.

OSS/BSS

• Manage and maintain OSS/BSS platforms, including service provisioning, order management, mediation, and network inventory.
• Integrate OSS/BSS systems with network elements, mediation devices, and third-party applications via APIs and middleware.
• Monitor and troubleshoot provisioning workflows to ensure timely and accurate service activation/deactivation.
• Support network and customer operations teams in resolving service-affecting issues.
• Maintain service usage records for reporting, analytics, and regulatory compliance.

Cross-functional Duties

• Work closely with the NOC, Core Network, and IT infrastructure teams for end-to-end service delivery.
• Provide technical support during system upgrades, migrations, and vendor deployments.
• Conduct testing for new features, patches, and releases in CRM, billing, and OSS/BSS systems.
• Maintain comprehensive documentation for configurations, integrations, and operational procedures.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Telecommunications, or related field.
• Min 5 years’ experience with CRM, Billing, and OSS/BSS systems in telecom environments.
• Hands-on experience with platforms such as Amdocs, Huawei CBS, Ericsson BSCS, Tecnotree, Netcracker, or similar.
• Strong understanding of prepaid/postpaid rating, mediation, provisioning, and customer management.
• Good knowledge of database management (Oracle, MySQL, PostgreSQL) and query writing.
• Familiarity with APIs, SOAP/REST integration, and scripting (Python, Shell, Perl).
• Problem-solving skills, attention to detail, and ability to work under pressure.

Performance KPIs

• CRM/Billing uptime and accuracy.
• SLA compliance for provisioning and order fulfillment.
• Reduction in billing disputes and revenue leakage.
• Integration success rate for new services/products.

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Role Purpose

• The IP & Security Engineer is responsible for designing, implementing, and maintaining the IP network infrastructure and ensuring end-to-end security for MVNO services. This includes core IP transport, interconnectivity with MNO partners, VPNs, firewalls, intrusion prevention, and compliance with regulatory requirements. The role also involves proactive monitoring, troubleshooting, and optimizing IP and security systems to guarantee high availability, low latency, and robust protection against threats.

Key Responsibilities

IP Network Engineering

• Design, configure, and maintain the MVNO’s IP/MPLS backbone, data center networks, and interconnects to MNOs and service partners.
• Manage IP addressing plans, routing protocols (BGP, OSPF, IS-IS), and QoS policies.
• Ensure reliable IP transport for voice, data, and signaling traffic.
• Implement capacity planning and performance optimization for IP links.

Security Engineering

• Design, implement, and manage security policies, firewalls, VPNs, and security appliances.
• Deploy intrusion detection/prevention systems (IDS/IPS) and DDoS mitigation solutions.
• Monitor and respond to network security incidents and vulnerabilities.
• Conduct periodic penetration tests and security audits.

Integration & Interconnectivity

• Support IP and security requirements for integrating with host MNO(s), roaming partners, and third-party platforms.
• Configure secure interconnects for signaling (SIP, Diameter, SS7 over IP) and data services.

Operations & Monitoring

• Utilize NMS/SIEM tools for real-time monitoring of IP and security infrastructure.
• Troubleshoot IP routing, switching, and security incidents within SLA timelines.
• Maintain network and security documentation, topology diagrams, and configuration backups.

Compliance & Governance

• Ensure IP and security designs comply with national telecom regulations and data protection laws.
• Implement ISO 27001, PCI DSS, or other relevant security standards.

Key Skills & Competencies

• Strong knowledge of IP networking (IPv4, IPv6, BGP, OSPF, MPLS, QoS).
• Experience with security technologies (firewalls, IDS/IPS, SIEM, VPN).
• Knowledge of telecom protocols (SIP, Diameter, GTP, SS7 over IP).
• Familiarity with cloud security, virtualization security, and container security.
• Strong analytical and troubleshooting skills.
• Ability to work under pressure and manage multiple priorities.

Qualifications & Experience

• Bachelor’s degree in Telecommunications, Computer Science, or related field.
• 8+ years of experience in IP networking and security within a telecom, ISP, or MVNO environment.
• Vendor certifications (e.g., Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, Fortinet NSE, Palo Alto PCNSE, or equivalent).
• Hands-on experience with multi-vendor IP and security equipment.
• Understanding of telecom regulations and cyber security frameworks.

KPIs (Key Performance Indicators)

• Network uptime and availability.
• Security incident response time.
• Compliance audit results.
• Mean time to resolve (MTTR) for IP/security incidents.
• Successful integration with MNO and partner networks without service disruption.

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Role Summary:

• The QA & Performance Analyst is responsible for ensuring that all MVNO services, systems, and processes meet the required quality standards and performance benchmarks. The role involves monitoring service KPIs, conducting system performance analysis, managing testing activities, and driving continuous improvement to enhance the customer experience and network efficiency.

Key Responsibilities:

Quality Assurance & Testing

• Develop, maintain, and execute test plans, test cases, and test scripts for MVNO platforms including OSS, BSS, VAS, and CRM systems.
• Conduct functional, integration, regression, and user acceptance testing (UAT) for new features, system upgrades, and patches.
• Ensure defect tracking and resolution with relevant technical teams.

Service & Network Performance Monitoring

• Monitor and analyze key performance indicators (KPIs) for network quality, service uptime, and customer experience.
• Work closely with NOC, Core Network, and IT teams to investigate and resolve performance degradation.
• Generate regular performance and quality reports for management.

Continuous Improvement

• Identify service performance gaps and recommend optimization measures.
• Collaborate with development and operations teams to implement process improvements.
• Ensure compliance with SLAs, regulatory requirements, and internal quality standards.

Documentation & Reporting

• Maintain detailed documentation for testing results, performance metrics, and improvement plans.
• Provide management with insights and recommendations based on trend analysis.

Qualifications & Experience:

• Bachelor’s degree in Telecommunications, Computer Science, or related field.
• Min 5 years of experience in quality assurance, testing, or performance analysis in a telecom or MVNO environment.
• Strong knowledge of OSS/BSS systems, network KPIs, and testing methodologies.
• Familiarity with network monitoring tools and QA automation frameworks is an advantage.
• Excellent analytical, problem-solving, and communication skills.

Skills & Competencies:

• Strong understanding of telecom service delivery processes.
• Hands-on experience with QA tools and test management software.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented and committed to high-quality deliverables.

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Position Overview

• The Core Network and IP Engineer will be responsible for the design, deployment, integration, and operations of the MVNO core network and IP infrastructure. This role ensures seamless interoperability between the MVNO Core, OSS/BSS platforms, and the host MNO networks while maintaining high availability, scalability, and security of services.

Key Responsibilities

Core Network Responsibilities

• Design, deploy, and operate MVNO Core Network elements, including:
  • HSS/HLR
  • PCRF/PCF
  • IMS (CSCF, SBC, MGW, TAS, MMTel)
  • EPC/5GC elements (MME, SGW, PGW, UPF, AMF, SMF, UDM, AUSF)
• Integrate with host MNO’s RAN and interconnect with roaming partners.
• Perform interoperability testing (IOT) with multiple MNOs (2G/3G/4G/5G NSA/SA).
• Ensure QoS, policy enforcement, lawful interception, and number portability.
• Support VoLTE, VoWiFi, and traditional CS fallback services.
• Manage signaling protocols: Diameter, SIP, SS7, MAP, CAMEL, GTP, SCTP, etc.

IP Network Responsibilities

• Design, deploy, and maintain IP/MPLS backbone and transport infrastructure for MVNO services.
• Configure and optimize routing (BGP, OSPF, IS-IS) and switching.
• Manage IP address plans, NAT, CG-NAT, and DNS/DHCP platforms.
• Ensure IP capacity planning, redundancy, and resiliency.
• Implement and manage IP interconnects (peering, transit, IXP).
• Integrate IP/MPLS transport with MVNO Core and Data Centers.

Security & Compliance

• Deploy and manage firewalls, SBC, DDoS protection, and IPS/IDS systems.
• Enforce IPsec/MPLS VPNs for secure MNO interconnection.
• Support regulatory compliance: lawful interception, emergency calling, data retention.
• Work closely with the IP & Security team to safeguard signaling and IP networks.

Operations & Support

• Provide 2nd/3rd line support for Core and IP issues.
• Troubleshoot network performance, call flows, and subscriber experience issues.
• Participate in change management and release planning.
• Maintain documentation (HLD, LLD, SOPs, configurations, as-built).
• Train and support NOC teams for monitoring and fault management.

Required Skills & Experience

• Bachelor’s degree in Telecommunications, Computer Science, or related field.
• 5–8 years of experience in Core Network engineering in MNO/MVNO/MVNE environments.
• Hands-on experience with EPC/5GC, IMS, HSS, PCRF, MGW, SBC.
• Strong knowledge of IP networking: IPv4/IPv6, MPLS, VPNs, BGP, OSPF, QoS.
• Proficiency in signaling: SIP, Diameter, SS7, CAMEL, GTP, SCTP.
• Experience with VoLTE/VoWiFi, 5G SA/NSA, and roaming platforms.
• Vendor experience (Ericsson, Nokia, Huawei, ZTE, Cisco, Juniper, Mavenir, Affirmed, Open5GS, etc.).
• Familiarity with virtualization/cloud platforms (VMware, OpenStack, Kubernetes).
• Strong troubleshooting and packet analysis (Wireshark, tcpdump).

Key Competencies

• Analytical problem-solving and root cause analysis.
• Ability to work in multi-vendor, multi-MNO environments.
• Strong communication for cross-functional coordination with OSS/BSS, IT, and regulatory teams.
• Documentation and technical writing skills.
• Flexibility to work in 24x7 operations environment when required.

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Job Summary

• The Head of Network and IT is a senior leadership role responsible for overseeing and integrating all aspects of the MVNO’s network infrastructure and IT systems. This role ensures the seamless operation, security, and scalability of telecommunications networks, backend IT systems, and enterprise technology solutions to support business growth, operational excellence, and superior customer experience.

Key Responsibilities

• Strategic Leadership: Develop and execute the strategic vision for the organization’s network infrastructure and IT systems, ensuring alignment with overall business goals.
• Network Management: Oversee the design, deployment, and optimization of RAN, core, transport, and associated infrastructure to ensure high availability, performance, and capacity.
• IT Infrastructure & Systems: Manage enterprise IT systems, including servers, databases, CRM, billing, provisioning, and cloud-based platforms. Ensure high system availability, scalability, and security.
• Security & Compliance: Establish and enforce security policies across networks and IT systems. Conduct security audits, vulnerability assessments, and ensure compliance with industry standards and regulations.
• Operational Excellence: Lead daily operations of networks and IT, including incident management, troubleshooting, preventative maintenance, and continuous improvement initiatives.
• Vendor & Partner Relations: Manage relationships with telecom equipment vendors, software providers, and third-party service providers. Negotiate contracts, SLAs, and oversee performance.
• Budget & Resource Planning: Develop and manage budgets for network and IT projects, infrastructure upgrades, and ongoing operations. Optimize resource allocation.
• Innovation & Technology Adoption: Stay abreast of emerging technologies and industry trends. Lead initiatives for technology upgrades such as 4G, 5G, virtualization, cloud computing, and automation.
• Cross-Functional Collaboration: Work closely with product development, customer support, marketing, and executive teams to deliver technology-driven solutions.
• Documentation & Reporting: Maintain comprehensive documentation of network architecture, configurations, security protocols, and systems. Provide regular reports on operational performance and strategic initiatives.

Qualifications & Skills

• Education: Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or related fields. Master’s degree preferred.
• Experience: Minimum 10+ years of progressive leadership experience managing both telecom networks and IT systems, ideally within MVNO, MNO, or telecom service providers.
• Technical Expertise: Deep knowledge of LTE/4G/5G networks, core network architecture, cloud infrastructure, virtualization, cybersecurity, and enterprise IT systems.
• Leadership Skills: Proven ability to lead large, multidisciplinary teams, manage complex projects, and influence senior stakeholders.
• Security & Compliance: Strong understanding of network and data security protocols, GDPR, and telecom regulatory standards.
• Problem-Solving: Excellent troubleshooting, analytical, and decision-making skills.
• Vendor Management: Skilled negotiator with experience managing vendor relationships and contracts.
• Communication: Excellent verbal and written communication skills to articulate complex technical concepts to non-technical audiences.

Preferred Qualifications

• Certifications such as Cisco CCNP, CCIE, CISSP, PMP, or relevant cloud certifications (AWS, Azure) is a Must.
• Experience with Virtual Network Functions (VNFs), NFV, SDN, or orchestration platforms.
• Knowledge of OSS/BSS systems.

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Role Summary

• The Core Network Manager is responsible for the planning, deployment, configuration, operation, and maintenance of the MVNO’s core network elements, ensuring seamless service delivery to subscribers. This includes EPC, IMS, Diameter routing, signaling, interconnect, and integration with the host MNO’s infrastructure. Responsible for the planning, deployment, integration, and lifecycle management of all Value-Added Services in the MVNO network. This includes SMSC, MMSC, USSD, voicemail, IVR, CRBT, mobile apps, and digital service platforms. The role ensures high network availability, capacity optimization, and compliance with regulatory requirements.

Key Responsibilities

Network Operations & Maintenance

• Manage and maintain EPC (MME, SGW, PGW), IMS, and HSS/UDM platforms.
• Oversee Diameter routing, signaling gateways, and IP routing infrastructure.
• Monitor network KPIs and proactively address performance issues.

Integration & Interconnect

• Manage interconnect links with the host MNO and roaming partners.
• Ensure seamless integration of MVNO services with the MNO’s core network.

Capacity & Planning

• Forecast capacity needs based on subscriber growth and usage trends.
• Plan and implement hardware and software upgrades.

Security & Compliance

• Ensure network security with firewalls, SEPP, and encryption.
• Maintain compliance with local telecom regulations and lawful intercept requirements.

Incident & Problem Management

• Lead incident resolution and root cause analysis for network faults.
• Coordinate with NOC, IT, and vendor support teams for issue resolution.

Vendor & Project Management

• Manage relationships with core network equipment vendors.
• Oversee deployment projects and software updates.

Required Skills & Qualifications

• Education: Bachelor’s degree in Telecommunications, Electrical/Electronic Engineering, or related field.
• Experience: Minimum 10 years in mobile core network operations (EPC, IMS, HSS/HLR).
• Technical Knowledge:
  • EPC (MME, SGW, PGW), IMS, Diameter, HSS/UDM.
  • Signaling protocols: SS7, Diameter, SIP.
  • IP networking: IPv4/IPv6, BGP, OSPF, MPLS.
  • Security: Firewalls, SEPP, VPNs.
  • Deep understanding of SMSC, MMSC, USSD gateways, IVR, CRBT, voicemail platforms.
  • Familiarity with APIs, content delivery platforms, OTT integration, and mobile apps.
  • Knowledge of signaling protocols (SMPP, SIP, MAP, Diameter, HTTP APIs).
• Certifications (Preferred): Cisco CCNP/CCIE, Nokia, Ericsson, Huawei core certifications.
• Strong troubleshooting, analytical, and documentation skills.

KPIs & Performance Metrics

• Core network availability (%)
• Mean Time to Repair (MTTR)
• KPI compliance with SLA targets
• Successful completion of upgrades/projects on time and within budget

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Role Overview

• The Database Administrator, DevOps & Security Head is responsible for ensuring the availability, security, performance, and scalability of the MVNO’s databases, automation of infrastructure and application deployment, and implementation of robust cybersecurity measures to protect network and customer data. The role spans across OSS/BSS platforms, Core Network systems, and enterprise IT.

Key Responsibilities

Database Administration (DBA)

• Design, install, configure, and maintain production and test databases (Oracle, MySQL, PostgreSQL, MongoDB, etc.).
• Perform backup and recovery operations to ensure business continuity.
• Monitor and optimize database performance (query tuning, indexing, replication).
• Implement high-availability database clustering and failover solutions.
• Manage database security, access privileges, and auditing in compliance with regulations (e.g., GDPR).

DevOps & Automation

• Design and implement CI/CD pipelines for OSS/BSS and Core Network systems.
• Manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or Kubernetes.
• Collaborate with software teams to automate deployments, testing, and monitoring.
• Maintain container orchestration platforms (Docker, Kubernetes) for service deployment.
• Ensure cloud/on-prem hybrid integrations operate seamlessly.

Security Management

• Implement and maintain security frameworks (ISO 27001, NIST, PCI DSS).
• Monitor and respond to security threats, vulnerabilities, and incidents.
• Conduct regular penetration testing and vulnerability assessments.
• Manage firewalls, intrusion detection/prevention systems (IDS/IPS), and encryption protocols.
• Ensure compliance with regulatory requirements in telecommunications security.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum 5+ years in DBA, DevOps, or Security roles (telecom experience preferred).
• Strong knowledge of OSS/BSS platforms, telecom core network integration, and IT infrastructure.
• Proficient in database technologies (Oracle, MySQL, PostgreSQL, NoSQL).
• Hands-on experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps).
• In-depth understanding of network and application security principles.

Skills & Competencies

• Strong analytical and troubleshooting skills.
• Ability to manage multiple high-priority tasks simultaneously.
• Excellent communication and documentation skills.
• Proactive in learning new technologies and industry best practices.
• Strong leadership in managing technical teams.

KPIs (Key Performance Indicators)

• Database uptime and performance SLAs.
• Time-to-deploy (TTD) for applications and services.
• Number of security incidents resolved within SLA.
• Compliance audit results (security and regulatory).
• Efficiency of automated workflows in production.

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Summary

• The Communications Officer will be responsible for supporting the development and execution of Lebara Nigeria’s internal and external communication strategies. This role requires a dynamic and skilled professional who can help manage our brand reputation, engage with media stakeholders, and create compelling content that resonates with our audience. The ideal candidate has a passion for the telecommunications industry and is adept at managing multiple projects in a fast-paced environment.

Key Responsibilities

Media Relations

• Serve as a key point of contact for media inquiries and interview requests.
• Draft and distribute press releases, media advisories, and other press materials.
• Proactively build and maintain relationships with journalists, reporters, and media outlets.
• Monitor media coverage and prepare reports on key industry news and company mentions.

Content Creation

• Write and edit a wide range of communication materials, including articles, speeches, newsletters, and blog posts.
• Develop and manage engaging content for all corporate social media channels.
• Assist in the production of corporate videos, infographics, and other multimedia content.

Internal Communications

• Support internal communication efforts, including drafting memos, emails, and presentations for employees.
• Assist in planning and executing internal events and town hall meetings.

Crisis Management

• Assist in the development and implementation of crisis communication plans.
• Monitor public and media sentiment to help mitigate reputational risks.

General Support

• Collaborate with other departments, including Marketing, Product, and Human Resources, to ensure consistent messaging.
• Support the Head of Communications in executing strategic communication initiatives.

Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• 3-5 years of professional experience in a communications, PR, or corporate affairs role.
• Proven experience working in the telecommunications, technology, or a related fast-paced industry.
• Excellent written and verbal communication skills.
• Strong understanding of digital and social media platforms.
• Ability to work under pressure and manage multiple deadlines.
• Experience in crisis communication and event management is a plus.
• A portfolio of relevant work (e.g., press releases, articles, social media campaigns) will be an advantage.