Quality Assurance (QA) & Performance Analyst at Lebara Nigeria

Role Summary:

• The QA & Performance Analyst is responsible for ensuring that all MVNO services, systems, and processes meet the required quality standards and performance benchmarks. The role involves monitoring service KPIs, conducting system performance analysis, managing testing activities, and driving continuous improvement to enhance the customer experience and network efficiency.

Key Responsibilities:

Quality Assurance & Testing

• Develop, maintain, and execute test plans, test cases, and test scripts for MVNO platforms including OSS, BSS, VAS, and CRM systems.
• Conduct functional, integration, regression, and user acceptance testing (UAT) for new features, system upgrades, and patches.
• Ensure defect tracking and resolution with relevant technical teams.

Service & Network Performance Monitoring

• Monitor and analyze key performance indicators (KPIs) for network quality, service uptime, and customer experience.
• Work closely with NOC, Core Network, and IT teams to investigate and resolve performance degradation.
• Generate regular performance and quality reports for management.

Continuous Improvement

• Identify service performance gaps and recommend optimization measures.
• Collaborate with development and operations teams to implement process improvements.
• Ensure compliance with SLAs, regulatory requirements, and internal quality standards.

Documentation & Reporting

• Maintain detailed documentation for testing results, performance metrics, and improvement plans.
• Provide management with insights and recommendations based on trend analysis.

Qualifications & Experience:

• Bachelor’s degree in Telecommunications, Computer Science, or related field.
• Min 5 years of experience in quality assurance, testing, or performance analysis in a telecom or MVNO environment.
• Strong knowledge of OSS/BSS systems, network KPIs, and testing methodologies.
• Familiarity with network monitoring tools and QA automation frameworks is an advantage.
• Excellent analytical, problem-solving, and communication skills.

Skills & Competencies:

• Strong understanding of telecom service delivery processes.
• Hands-on experience with QA tools and test management software.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented and committed to high-quality deliverables.