CRM/Billing and OSS/BSS Engineer – MVNO at Lebara Nigeria

Role Summary

• The CRM/Billing and OSS/BSS Engineer will be responsible for the configuration, integration, operation, and support of the MVNO’s CRM, Billing, and OSS/BSS platforms. The role ensures that customer management, service provisioning, billing, rating, and operational support functions work seamlessly to deliver high-quality services to subscribers.

Key Responsibilities

CRM/Billing

• Configure and maintain the CRM system for customer onboarding, lifecycle management, and self-care portals.
• Manage billing cycles, invoicing, payment processing, and credit control.
• Ensure accurate rating, charging, and discount application for prepaid and postpaid services.
• Coordinate with Finance for revenue assurance, reconciliation, and fraud detection.
• Implement tariff plans, promotions, and product catalog updates in the billing system.

OSS/BSS

• Manage and maintain OSS/BSS platforms, including service provisioning, order management, mediation, and network inventory.
• Integrate OSS/BSS systems with network elements, mediation devices, and third-party applications via APIs and middleware.
• Monitor and troubleshoot provisioning workflows to ensure timely and accurate service activation/deactivation.
• Support network and customer operations teams in resolving service-affecting issues.
• Maintain service usage records for reporting, analytics, and regulatory compliance.

Cross-functional Duties

• Work closely with the NOC, Core Network, and IT infrastructure teams for end-to-end service delivery.
• Provide technical support during system upgrades, migrations, and vendor deployments.
• Conduct testing for new features, patches, and releases in CRM, billing, and OSS/BSS systems.
• Maintain comprehensive documentation for configurations, integrations, and operational procedures.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Telecommunications, or related field.
• Min 5 years’ experience with CRM, Billing, and OSS/BSS systems in telecom environments.
• Hands-on experience with platforms such as Amdocs, Huawei CBS, Ericsson BSCS, Tecnotree, Netcracker, or similar.
• Strong understanding of prepaid/postpaid rating, mediation, provisioning, and customer management.
• Good knowledge of database management (Oracle, MySQL, PostgreSQL) and query writing.
• Familiarity with APIs, SOAP/REST integration, and scripting (Python, Shell, Perl).
• Problem-solving skills, attention to detail, and ability to work under pressure.

Performance KPIs

• CRM/Billing uptime and accuracy.
• SLA compliance for provisioning and order fulfillment.
• Reduction in billing disputes and revenue leakage.
• Integration success rate for new services/products.