OSS/BSS & IT Infrastructure Manager at Lebara Nigeria

Role Summary

• The OSS/BSS & IT Infrastructure Manager will be responsible for overseeing the planning, deployment, operation, and optimization of the MVNO’s Operational Support Systems (OSS), Business Support Systems (BSS), and IT infrastructure. This role ensures that customer-facing and internal support platforms run efficiently, are secure, and meet business and regulatory requirements.

Key Responsibilities

OSS/BSS Management

• Lead the design, integration, and maintenance of OSS and BSS platforms (CRM, billing, mediation, provisioning, order management, revenue assurance, etc.).
• Collaborate with vendors to ensure systems are configured according to MVNO business needs.
• Ensure real-time monitoring and reporting of OSS/BSS performance and service availability.
• Implement upgrades, patches, and security updates without disrupting operations.
• Coordinate end-to-end testing for new service rollouts and system integrations.

IT Infrastructure Management

• Oversee the MVNO’s data center, servers, storage, and virtualization environment.
• Manage cloud and on-premises hybrid infrastructure for OSS/BSS and enterprise IT systems.
• Ensure high availability, disaster recovery, and data backup strategies are in place.
• Implement network security policies to safeguard customer and corporate data.
• Optimize infrastructure capacity for current and future growth.

Vendor & Stakeholder Management

• Manage relationships with OSS/BSS platform providers, IT hardware/software vendors, and system integrators.
• Negotiate SLAs and monitor vendor performance.
• Liaise with commercial, customer service, and network teams to ensure OSS/BSS meet business goals.

Compliance & Governance

• Ensure OSS/BSS and IT infrastructure comply with local telecom regulations and data privacy laws.
• Implement ITIL, ISO 27001, and other best-practice frameworks.
• Oversee periodic audits, security penetration tests, and system health checks.

Team Leadership

• Lead and mentor OSS/BSS engineers, database administrators, and IT infrastructure staff.
• Define KPIs, monitor performance, and provide professional development opportunities.
• Foster a culture of continuous improvement and service excellence.

Qualifications & Skills

Education:

• Bachelor’s degree in computer science, Telecommunications, Information Technology, or related field.
• Master’s degree or relevant certifications (ITIL, PMP, TOGAF, CCNP, etc.) preferred.

Experience:

• 7+ years of experience in OSS/BSS management within a telecom or MVNO environment.
• Proven track record in IT infrastructure operations and digital transformation projects.
• Strong background in telecom billing, mediation, and CRM systems.

Skills:

• Expertise in OSS/BSS platforms such as Amdocs, Tecnotree, Huawei, NetCracker, or similar.
• Strong knowledge of IP networking, virtualization (VMware/Hyper-V), databases (Oracle/MySQL/PostgreSQL).
• Understanding of APIs, microservices, and cloud platforms (AWS, Azure, GCP).
• Excellent problem-solving, vendor management, and communication skills.

KPIs (Key Performance Indicators):

• OSS/BSS service uptime (%)
• IT infrastructure availability (%)
• Incident resolution time (MTTR)
• Successful delivery of OSS/BSS change requests
• Vendor SLA compliance rate
• Infrastructure capacity utilization