Fresh Jobs at CapitalSage Technology Limited

Job Purpose:

• The Internal Control Manager will be responsible for developing, implementing, and monitoring effective internal control systems across all business units. This role ensures the safeguarding of assets, compliance with company policies and regulatory requirements, accuracy of financial reporting, and operational efficiency.
• To design, implement, and manage comprehensive internal controls for operational efficiency, risk mitigation, and regulatory compliance in a manufacturing environment.

Key Responsibilities:

• Ensure compliance with financial, regulatory requirements, operational policies, laws, standards and best practices.
• Review control reports from Internal Control Officers and ensure timely closure of control gaps.
• Provide monthly reports to senior management on control effectiveness and exceptions across processes.
• Develop and continuously improve the internal control framework across all business functions.
• Oversee the execution of internal control reviews and risk-based assessments.
• Coordinate with department heads to ensure controls are integrated into daily operations across all processes.
• Report control violations, fraud, or financial discrepancies for investigation.
• Supervise, mentor, and train internal control staff officer to ensure team competence.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field.
• Professional certification (e.g., ACA, ACCA, CIA) is required.
• Minimum of 6–8 years’ relevant experience in internal controls, audit, or compliance, preferably in manufacturing.
• Strong understanding of internal control frameworks (COSO).
• Experience with ERP systems (e.g., SAP, Oracle).

Soft Skills:

• Strong leadership and team management
• Advanced analytical and problem-solving skills
• Excellent communication and report-writing ability
• Business acumen and process understanding
• High integrity and professional ethics

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Job Summary:

• The DSO manages on-site terminal troubleshooting and POS repairs to reduce downtime and improve agent satisfaction.

Key Responsibilities:

• Repair, replace, and reconfigure POS terminals.
• Log device issues and resolutions.
• Visit field agents to troubleshoot and maintain hardware.
• Train agents on device use and care.
• Ensure adequate stock of devices and accessories.
• Keep a weekly log of replaced or reconfigured terminals.
• Liaise with vendors and OEMs for tech support and escalations.
• Conduct quality control checks after device deployment.

Requirements

• OND/HND/BSC in ICT or Engineering.
• Practical experience in POS or terminal maintenance.
• Ability to cover large field areas.

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Job Summary:

• The CSR serves as the first point of contact for agents and customers, resolving issues via support channels.

Key Responsibilities:

• Handle inquiries via phone, WhatsApp, email, and CRM tools.
• Track and close customer complaints and technical tickets.
• Escalate complex issues as necessary.
• Maintain support quality benchmarks and timely resolution rates.
• Conduct follow-up calls to ensure issues are resolved.
• Create daily logs and weekly summaries of support trends.
• Collaborate with tech support for system-level fixes.
• Monitor feedback channels to identify recurring user pain points.

Requirements:

• HND/BSc in any field.
• Good command of English (oral and written).
• Strong keyboard and CRM software proficiency.
• Excellent problem-solving and people skills.

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Job Summary:

• The PTA tracks employee performance, drives learning initiatives, and ensures team competency development.

Key Responsibilities:

• Analyze and report staff KPIs.
• Organize monthly training and development sessions.
• Build dashboards and trackers for performance monitoring.
• Conduct onboarding orientation and refresher sessions.
• Identify skills gaps and recommend upskilling strategies.
• Track training attendance and performance post-assessment.
• Coordinate with HR on performance appraisals.
• Prepare periodic reports on training ROI.

Requirements

• BSc in HR, Business Admin, or other related disciplines
• 2+ years in training, HR analytics, or performance management.
• Proficiency in MS packages

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Job Summary:

• The FSO is responsible for recruiting and activating POS agents, training them, and ensuring optimal usage of deployed terminals in their assigned territory.

Key Responsibilities:

• Recruit, onboard, and activate SA/agents.
• Provide field training and POS deployment support.
• Monitor agent performance and submit daily activity reports.
• Drive account opening, loan bookings, and deposit mobilization through field engagement. Ensure effective product adoption and channel activation across assigned territories.
• Engage communities to improve visibility and product adoption.
• Conduct daily market visits to identify new prospects.
• Liaise with Device Support for POS maintenance coordination.
• Assist agents with KYC compliance and onboarding documentation.
• Promote brand visibility by distributing marketing materials in the field.

Requirements

• NCE/OND/HND/BSc in any discipline
• Familiarity with local communities; sales/field experience preferred.
• Must own a smartphone and be fluent in the local dialect.
• Prior experience as a field Sales Officer is an added advantage.

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Job Summary:

• The RM manages and grows the POS agent network, ensuring agent satisfaction, retention, and profitability.

Key Responsibilities:

• Recruit, onboard, and activate SSA agents.
• Drive account opening, loan bookings, and deposit mobilization through field engagement. Ensure effective product adoption and channel activation across assigned territories.
• Maintain and grow agent network in assigned areas.
• Conduct field reviews and ensure agent satisfaction.
• Drive agent activation, usage, and retention strategies.
• Resolve escalated issues and gather feedback for product improvement.
• Provide monthly reports on agent activity and revenue performance.
• Coordinate with marketing for promotional campaigns and incentives.
• Conduct refresher training to deepen agent understanding of platform features.
• Facilitate onboarding sessions and support documentation compliance.

Requirements

• HND/BSc in relevant disciplines
• Minimum 2 years in agency banking, retail banking, or fintech.
• Strong communication, negotiation, and reporting skills.
• Prior experience as a Relationship Manager is an added advantage.