Located in the most populous country in the most diverse continent, we have come to realise that conventional financial institutions are handicapped in creating sustainable value for the present generation and the next.
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The RM manages and grows the POS agent network, ensuring agent satisfaction, retention, and profitability.
Key Responsibilities:
Recruit, onboard, and activate SSA agents.
Drive account opening, loan bookings, and deposit mobilization through field engagement. Ensure effective product adoption and channel activation across assigned territories.
Maintain and grow agent network in assigned areas.
Conduct field reviews and ensure agent satisfaction.
Drive agent activation, usage, and retention strategies.
Resolve escalated issues and gather feedback for product improvement.
Provide monthly reports on agent activity and revenue performance.
Coordinate with marketing for promotional campaigns and incentives.
Conduct refresher training to deepen agent understanding of platform features.
Facilitate onboarding sessions and support documentation compliance.
Requirements
HND/BSc in relevant disciplines
Minimum 2 years in agency banking, retail banking, or fintech.
Strong communication, negotiation, and reporting skills.
Prior experience as a Relationship Manager is an added advantage.
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