Device Support Officer (DSO) at CapitalSage Technology Limited

Job Summary:

• The DSO manages on-site terminal troubleshooting and POS repairs to reduce downtime and improve agent satisfaction.

Key Responsibilities:

• Repair, replace, and reconfigure POS terminals.
• Log device issues and resolutions.
• Visit field agents to troubleshoot and maintain hardware.
• Train agents on device use and care.
• Ensure adequate stock of devices and accessories.
• Keep a weekly log of replaced or reconfigured terminals.
• Liaise with vendors and OEMs for tech support and escalations.
• Conduct quality control checks after device deployment.

Requirements

• OND/HND/BSC in ICT or Engineering.
• Practical experience in POS or terminal maintenance.
• Ability to cover large field areas.