Customer Support Representative (CSR) at CapitalSage Technology Limited

Job Summary:

• The CSR serves as the first point of contact for agents and customers, resolving issues via support channels.

Key Responsibilities:

• Handle inquiries via phone, WhatsApp, email, and CRM tools.
• Track and close customer complaints and technical tickets.
• Escalate complex issues as necessary.
• Maintain support quality benchmarks and timely resolution rates.
• Conduct follow-up calls to ensure issues are resolved.
• Create daily logs and weekly summaries of support trends.
• Collaborate with tech support for system-level fixes.
• Monitor feedback channels to identify recurring user pain points.

Requirements:

• HND/BSc in any field.
• Good command of English (oral and written).
• Strong keyboard and CRM software proficiency.
• Excellent problem-solving and people skills.