Front Desk Officer at Intouch Homes Limited

• We are looking for a calm, smart and people-focused Front Desk Officer to join our team. This role sits right at the front of the business.
• If you’re organized, attentive and naturally courteous, this role will feel familiar very quickly.

Job Description / Responsibilities

• Welcome clients, visitors and walk-in prospects politely and professionally. 
• Manage the front desk daily, ensuring the office environment is neat, presentable and functional at all times.
• Attend to phone calls, emails and general inquiries. Direct them appropriately without unnecessary delays.
• Register and document walk-in clients, site visit requests and customer inquiries accurately.
• Support the sales team by properly capturing client information and following up where required.
• Schedule appointments, meetings, and keep the front desk calendar organized.
• Receive, record and dispatch documents, parcels and official correspondence.
• Maintain proper filing systems for front desk records, visitors’ logs and client documentation.
• Assist with basic administrative tasks such as data entry, printing, scanning and record keeping.
• Monitor office supplies at the front desk and raise timely requests when items are running low.
• Ensure company policies, procedures and professional standards are upheld at all times.
• Handle complaints or concerns calmly and escalate appropriately when necessary.
• Represent the company positively in appearance, communication and conduct at all times.

Requirements

• Candidates should possess an OND/HND/BSc in any relevant discipline.
• Previous experience in a front desk, customer service or administrative role is an added advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge (Microsoft Word, Excel, email).
• Neat appearance, good attitude and strong sense of responsibility.
• Ability to multitask and stay organized, even on busy days.