About the Role
You will be responsible for managing several mid-range shortlet properties within a single location.
The role is mostly supervisory, focusing on revenue growth as the primary KPI, while ensuring smooth operations through effective coordination with multiple support teams. You will oversee guest-facing staff, housekeeping staff, kitchen and laundry teams, and ensure maintenance issues identified during inspections are properly followed up and resolved.
Key Responsibilities:
Revenue Growth & Sales Management
- Drive occupancy and revenue growth using dynamic pricing tools and market insights.
- Monitor daily and weekly performance against revenue targets
- Identify opportunities to improve revenue, through upselling, and service offerings
Operations Supervision
- Oversee daily operations across all shortlet units to ensure service standards are maintained
- Conduct routine on-site inspections to maintain quality, safety and readiness standards.
- Follow up on maintenance issues identified during inspections until resolution.
Team Oversight & Coordination
- Supervise staff handling guest communications and service delivery
- Oversee kitchen staff and ensure food service operations meet quality and hygiene standards
- Supervise laundry operations to ensure cleanliness, turnaround time, and availability
Guest Experience & Communication
- Ensure efficient guest engagement through CRM systems and WhatsApp-based communication platforms
- Monitor guest feedback, complaints, and reviews, ensuring prompt resolution
Reporting & Performance Tracking
- Prepare intermediate-level reports covering revenue, occupancy, guest feedback and operational performance.
- Provide structured feedback to management for continuous improvement
Qualifications & Skills:
- B.Sc. in Hospitality Management, Business Administration, Marketing, or a related field
- Proven experience in shortlet, hospitality, hotel, or serviced apartment operations
- Strong understanding of sales, revenue management, and dynamic pricing tools
- Experience supervising multiple operational teams
- Proficiency in CRM systems and digital communication tools
- Strong organizational, leadership, and follow-up skills
- Ability to work in a structured environment with clear reporting expectations
- Must reside close to Ajah and environs for effective on-site supervision
Why Join Us?
At Invent Alliance Limited, we operate with structure, accountability, and growth in mind. This role offers the opportunity to manage a consolidated shortlet operation where systems, teams, and tools are already in place, allowing you to focus on performance, coordination, and results.
Interested and qualified candidates should apply using the Apply Now button below.
Gmail
Yahoomail