Fresh Jobs at Resource Intermediaries Limited

SUMMARY:

Our client is focused on different sectors from Agriculture, Maritime to hospitality. We are in search of an experienced digital creator who can effectively manage the online presence of the various businesses

LOCATION: Akinyele, Ibadan

WORK SCHEDULE: Mon-Fri 

QUALIFICATION: HND/BSC

EXPERIENCE: 2-4 years

SALARY: 150k-200k

REQUIREMENTS:

• Good communication and interpersonal skills
• Creative and consistent
• Ability to create graphics and edit videos.
• Smart and presentable
• Attention to details
• Ability to work as a team
• Verse knowledge of picture/video editing applications
• Ability to multitask and work under pressure
• Ability to optimize social media/website contents 
• Good social media management skills

RESPONSIBILITIES:

• Identification of social media trend and insights
• Establish key performance metrics.
• Email marketing and Search Engine Optimization (SEO)
• Develop and monitor marketing campaigns
• Brand awareness and content creation
• Build marketing strategies and daily marketing calendar
• Run paid adverts to reach target audience
• Increase social media followership 
• Social Media management
• Video content creation and editing
• Manage social media pages across various channels

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LOCATION: Akinyele, Ibadan

WORK SCHEDULE: Monday- Fridays

EXPERIENCE: 5-6 years

AGE: 30-36 years

DESCRIPTION

Thecustomer experience officeris the first point of contact. S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls. S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitudetoward customers at all times.
• Responding promptlyto customer enquiries.
• Communicating with customers throughvarious channels.
• Acknowledging and resolving customercomplaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emailsand take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched ordersget delivered.
• Keeping records of customerinteractions, transactions, comments,and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation toloyal clients
• Providing feedback on the efficiency of the customerservice process.
• Ensure customer satisfaction and provide professional customer support.

KEY REQUIREMENTS

• Must be mature and smart
• Possess a minimum of B.sc qualification
• 6+years’ experience in a similar role 
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint). 
• Must have great abilityto multi-task. 
• Must be very fluent in English with excellent communication skills. 
• Be between ages 30-36
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills
• Must be living around Ojoo/Moniya Axis
• Should be able to speak at least two Nigerian major languages (Yoruba, Igbo, Hausa)