Customer Service Executive at Resource Intermediaries Limited

LOCATION: Akinyele, Ibadan

WORK SCHEDULE: Monday- Fridays

EXPERIENCE: 5-6 years

AGE: 30-36 years

DESCRIPTION

Thecustomer experience officeris the first point of contact. S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls. S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitudetoward customers at all times.
• Responding promptlyto customer enquiries.
• Communicating with customers throughvarious channels.
• Acknowledging and resolving customercomplaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emailsand take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched ordersget delivered.
• Keeping records of customerinteractions, transactions, comments,and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation toloyal clients
• Providing feedback on the efficiency of the customerservice process.
• Ensure customer satisfaction and provide professional customer support.

KEY REQUIREMENTS

• Must be mature and smart
• Possess a minimum of B.sc qualification
• 6+years’ experience in a similar role 
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint). 
• Must have great abilityto multi-task. 
• Must be very fluent in English with excellent communication skills. 
• Be between ages 30-36
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills
• Must be living around Ojoo/Moniya Axis
• Should be able to speak at least two Nigerian major languages (Yoruba, Igbo, Hausa)