Quality Control Officer (QC) at CashXpress Nigeria Limited

• Monitor calls of our agents
• Investigate customer complaints regarding quality issues and develop a solution.
• Record, compile, and prepare reports for analysis and evaluation.
• Investigate (and correct) customer issues and complaints relating to quality.

Requirements

• B.Sc or Diploma in related field
• 3 - 5-year work experience.
• Excellent MS Office knowledge
• Good computer skills
• Excellent verbal and written communications skill
• Proven experience as quality inspector or relevant role
• A keen eye for detail and a results-driven approach
• Responsible and trustworthy
• Knowledge of quality control standards and testing methodologies.