Jobs at Ileoja Market Place

Job Summary

• We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.
• The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.

Responsibilities

• Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
• Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
• Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
• Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
• Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.

Requirements

• Candidates should possess an OND / HND / NCE / FLSC / B.Sc Degree with 2 years of experience.
• Smart Appearance: Must dress professionally and represent the brand’s image.
• Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
• Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
• Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.
• Age Requirement: Must be 18 years or older.

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Job Summary

• The Platform & CSR Operations Assistant is responsible for ensuring smooth backend and daily support for the Customer Service operations.
• This includes pulling out and assigning leads or orders from various platforms, tracking CSR performance, and ensuring internal processes run efficiently.
• The assistant also helps approve ad posts on platforms such as classifieds, job boards, and other relevant sites to ensure constant lead flow. This role works under the direct supervision of the CSR HOD.

Key Responsibilities

• Pull out daily orders, leads, or inquiries from all company platforms and ensure they are properly documented.
• Assign these orders/leads to the appropriate CSRs as instructed by the CSR HOD.
• Track the status and performance of CSRs using internal reporting tools (e.g., spreadsheets or dashboards).
• Escalate any CSR delays, unresolved orders, or customer issues to the CSR HOD promptly.
• Provide regular feedback and reporting on CSR performance, order status, and operational gaps.
• Approve and post job vacancies, classified listings, and product adverts on external platforms (e.g., Jiji, job boards, classifieds, etc.) to generate new leads.
• Work with the marketing and creative teams to ensure the right information is shared in ads.
• Ensure platform listings are up-to-date and consistent across channels.
• Support onboarding and training of new CSRs (as delegated by the CSR HOD).

Education & Experience

• OND / HND / BSc Degree in any related discipline.
• Previous experience in operations, admin, or CSR support is a plus.
• Familiarity with classified and listing platforms is an advantage.

Skills & Competencies:

• Excellent tracking and organizational skills.
• Good knowledge of spreadsheets (Google Sheets/Excel).
• Ability to follow instructions and execute daily tasks without delay.
• Strong attention to detail.
• Experience with online platforms, listing websites, and lead management.
• Strong communication and coordination skills.

Other Requirements:

• Must be based in Ibadan or willing to relocate.
• Willingness to join daily prayers in the name of Jesus (Christian-based company culture).
• Must be reliable, teachable, and proactive.
• Ability to work on-site and available for occasional extended hours.

Remuneration

• Salary: N70,000 - N90,000 Monthly.
• Performance-based incentives may be added.

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Job Summary

• The Head of Admin & People is responsible for managing all administrative functions, people operations (HR), employee engagement, compliance, and internal policies.
• This role ensures the company runs smoothly day-to-day, with well-supported staff and an efficient back office.

Job Description & Key Responsibilities

• Oversee all company administrative processes and ensure smooth daily operations.
• Manage recruitment, onboarding, and offboarding of staff.
• Maintain employee records, attendance, leave management, and compliance documentation.
• Ensure discipline, punctuality, and a positive work culture across all departments.
• Lead performance management processes (KPIs, evaluations, and feedback cycles).
• Handle conflict resolution, staff grievances, and enforce disciplinary actions where necessary.
• Coordinate with all departments to ensure policies are understood and followed.
• Monitor office facilities, supplies, and logistics.
• Ensure compliance with company policies, labor laws, and health/safety standards.
• Support strategic planning and workforce planning alongside the CEO.

Requirements
Education:

• Bachelor’s degree in Human Resources, Business Admin, Public Admin, or a related field.
• HR certification is an added advantage (e.g., CIPM, SHRM).

Experience:

• Minimum of 3–5 years in a similar HR/Admin leadership role.
• Experience managing both people operations and admin is required.
• Prior experience in a fast-paced or multi-division business is a plus.

Other Requirements:

• Strong Christian values (to align with company culture).
• Must be proactive and solution-oriented.
• Must be available for full-time, in-office work.
• Ibadan-based or willing to relocate.

Skills & Competencies:

• Strong leadership and communication skills.
• High emotional intelligence and conflict resolution ability.
• Excellent organizational and multitasking skills.
• Good understanding of HR and admin best practices.
• Discretion, confidentiality, and integrity.
• Problem-solving and decision-making capability.

Remuneration

• Basic Salary: N150,000 - N200,000/month (based on experience).
• Performance Bonuses/Allowances may apply.
• Career growth opportunities and leadership pathway.

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Job Summary

• The Executive Assistant supports the MD/CEO directly with scheduling, task tracking, internal communications, and project follow-ups.
• This role ensures the CEO’s focus remains on key priorities while day-to-day activities are organized and followed up.

Job Description & Key Responsibilities

• Manage CEO’s calendar, appointments, and meeting coordination.
• Take notes during meetings and follow up with relevant team members on assigned tasks.
• Track the progress of key projects and operations.
• Serve as a communication bridge between CEO and departments/staff.
• Draft emails, letters, internal memos, and documentation on behalf of the MD.
• Prepare presentation slides and reports for CEO’s meetings.
• Assist in research, planning, and coordination of events, meetings, and briefings.
• Handle confidential information and sensitive issues with discretion.
• Provide daily briefings to the CEO on business status.

Requirements
Education:

• Bachelor's Degree in Business Administration, Mass Communication, or related fields.
• Additional training in management, communication, or office administration is a plus.

Experience:

• 2–4 years in an executive assistant, personal assistant, or similar role.
• Must have supported senior leadership (preferably a CEO or Director).

Other Requirements:

• Excellent command of English (written and spoken).
• Strong Christian faith with full participation in company prayers.
• Must live in Ibadan or be ready to relocate.
• High sense of responsibility and maturity.

Skills & Competencies:

• Strong written and verbal communication.
• Excellent time management and organizational skills.
• High attention to detail.
• Trustworthy, reliable, and highly confidential.
• Strong tech skills (Google Docs, Excel, PowerPoint, task trackers).
• Ability to multitask and follow through independently.

Remuneration

• Basic Salary: N100,000 – N150,000/month (depending on experience).
• Performance-based incentives available.
• Growth into management or operations possible.