Platform & CSR Operations Assistant at Ileoja Market Place

Job Summary

• The Platform & CSR Operations Assistant is responsible for ensuring smooth backend and daily support for the Customer Service operations.
• This includes pulling out and assigning leads or orders from various platforms, tracking CSR performance, and ensuring internal processes run efficiently.
• The assistant also helps approve ad posts on platforms such as classifieds, job boards, and other relevant sites to ensure constant lead flow. This role works under the direct supervision of the CSR HOD.

Key Responsibilities

• Pull out daily orders, leads, or inquiries from all company platforms and ensure they are properly documented.
• Assign these orders/leads to the appropriate CSRs as instructed by the CSR HOD.
• Track the status and performance of CSRs using internal reporting tools (e.g., spreadsheets or dashboards).
• Escalate any CSR delays, unresolved orders, or customer issues to the CSR HOD promptly.
• Provide regular feedback and reporting on CSR performance, order status, and operational gaps.
• Approve and post job vacancies, classified listings, and product adverts on external platforms (e.g., Jiji, job boards, classifieds, etc.) to generate new leads.
• Work with the marketing and creative teams to ensure the right information is shared in ads.
• Ensure platform listings are up-to-date and consistent across channels.
• Support onboarding and training of new CSRs (as delegated by the CSR HOD).

Education & Experience

• OND / HND / BSc Degree in any related discipline.
• Previous experience in operations, admin, or CSR support is a plus.
• Familiarity with classified and listing platforms is an advantage.

Skills & Competencies:

• Excellent tracking and organizational skills.
• Good knowledge of spreadsheets (Google Sheets/Excel).
• Ability to follow instructions and execute daily tasks without delay.
• Strong attention to detail.
• Experience with online platforms, listing websites, and lead management.
• Strong communication and coordination skills.

Other Requirements:

• Must be based in Ibadan or willing to relocate.
• Willingness to join daily prayers in the name of Jesus (Christian-based company culture).
• Must be reliable, teachable, and proactive.
• Ability to work on-site and available for occasional extended hours.

Remuneration

• Salary: N70,000 - N90,000 Monthly.
• Performance-based incentives may be added.