Jobs at FoliXx Hospitality

Job Description

• The Customer Service Executive will serve as the first point of contact for guests, handling inquiries, reservations, complaints, and feedback across multiple channels (in-person, phone and chatbox). The ideal candidate is personable, proactive, and passionate about hospitality, with a strong ability to resolve issues quickly and professionally.

Key Responsibilities

• Guest Engagement: Welcome and attend to guests warmly, ensuring a positive first impression and consistent service experience.
• Communication: Respond promptly to customer inquiries across multiple platforms (in-person, phone, email, social media).
• Reservations & Bookings: Manage reservations efficiently, including confirmations, cancellations, and follow-ups.
• Issue Resolution: Handle guest complaints or concerns calmly and effectively, escalating to supervisors when necessary.
• Product Knowledge: Maintain up-to-date knowledge of menu items, promotions, policies, and events to provide accurate information to guests.
• Feedback Management: Collect and document customer feedback to support continuous improvement of services.
• Collaboration: Work closely with floor staff, supervisors, and managers to ensure smooth operations and excellent guest satisfaction.
• Record Keeping: Log inquiries, escalations, and solutions accurately for reporting purposes.
• Upselling & Cross-Selling: Suggest promotions, menu items, or packages that may enhance guest experiences.

Requirements

• Minimum of HND/Bachelor’s degree or relevant experience in Customer Service or any related field.
• Minimum of 3 years prior experience in hospitality, retail, or customer-facing roles is a strong advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and attention to detail.
• Ability to remain calm and professional under pressure.
• Basic computer skills (MS Office, reservation systems, POS knowledge is a plus).
• Flexible to work shifts, weekends, evenings, and holidays.

Key Skills & Attributes

• Friendly, approachable, and professional demeanor.
• High emotional intelligence and patience.
• Active listening and clear communication.
• Team player with a proactive mindset.
• Sales and persuasion skills for upselling services.

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Role Summary

• Bottle Girls are the life of the party — delivering not just premium bottle service, but a vibrant, high-energy experience that makes every guest feel like a VIP. The ideal candidate will combine beauty, confidence, and eloquence with exceptional service skills and sales-driven energy.

Key Responsibilities

• Deliver high-energy, engaging, and professional bottle service to VIP tables.
• Create a lively, welcoming atmosphere that encourages guests to stay, spend, and return.
• Engage with guests confidently and build strong customer relationships.
• Upsell premium bottle packages, mixers, and exclusive offerings.
• Maintain polished appearance and professional etiquette at all times.
• Work closely with security, concierges, and floor managers to ensure guest satisfaction.
• Handle guest concerns discreetly and escalate when necessary.

Requirements

• Must be 5’8” and above, elegant, confident, and well-groomed.
• Outgoing personality with excellent communication skills.
• Ability to engage, entertain, and build rapport naturally with guests.
• Prior experience in nightlife, lounge, or club settings is a strong advantage.
• Comfortable working late nights, weekends, and holidays.
• Sales-driven mindset with ability to upsell premium services.

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Summary

• Concierges are the face of the Clubhouse, ensuring that every guest’s journey is seamless — from the moment they arrive until they leave.
• They manage reservations, VIP requests, and personalized experiences with discretion, elegance, and charm.

Key Responsibilities

• Welcome and assist guests with professionalism, warmth, and poise.
• Manage and confirm reservations, bookings, and guest preferences.
• Provide tailored recommendations on table packages, menus, and events.
• Handle VIP and high-profile guest requests discreetly.
• Collaborate with floor staff, hostesses, and security to ensure smooth operations.
• Anticipate guest needs and provide seamless service.
• Upsell services such as premium tables, bottle packages, and exclusive experiences.

Requirements

• Must be 5’8” and above, eloquent, polished, and presentable with a radiant smile.
• Excellent communication and interpersonal skills.
• Previous experience in hospitality, concierge, or guest relations preferred.
• Strong sense of discretion, confidentiality, and professionalism.
• Flexible schedule (evenings, weekends, and holidays).
• Ability to remain calm and composed under pressure.