Concierge / Hostess at FoliXx Hospitality

Summary

• Concierges are the face of the Clubhouse, ensuring that every guest’s journey is seamless — from the moment they arrive until they leave.
• They manage reservations, VIP requests, and personalized experiences with discretion, elegance, and charm.

Key Responsibilities

• Welcome and assist guests with professionalism, warmth, and poise.
• Manage and confirm reservations, bookings, and guest preferences.
• Provide tailored recommendations on table packages, menus, and events.
• Handle VIP and high-profile guest requests discreetly.
• Collaborate with floor staff, hostesses, and security to ensure smooth operations.
• Anticipate guest needs and provide seamless service.
• Upsell services such as premium tables, bottle packages, and exclusive experiences.

Requirements

• Must be 5’8” and above, eloquent, polished, and presentable with a radiant smile.
• Excellent communication and interpersonal skills.
• Previous experience in hospitality, concierge, or guest relations preferred.
• Strong sense of discretion, confidentiality, and professionalism.
• Flexible schedule (evenings, weekends, and holidays).
• Ability to remain calm and composed under pressure.