Social Media & Administrative Coordinator at Let's Chyll Treats

Position Overview

We are seeking a skilled and detail-oriented Social Media & Administrative Coordinator to manage administrative tasks and oversee our social media platforms. This role is crucial in enhancing our brand awareness, optimizing customer engagement, and ensuring smooth day-to-day operations. The ideal candidate is proactive, organized, and creative, with a strong understanding of social media marketing and administrative coordination.

Key Responsibilities

Administrative Duties:

• Schedule and organize all meetings, bookings, and appointments.
• Complete and submit monthly expense reports.
• Handle requests and queries professionally and efficiently.
• Oversee customer support inquiries and concerns, ensuring a positive experience.
• Process and manage invoices.
• Book and coordinate occasional travel arrangements and itineraries.
• Maintain databases and prepare reports, and other documentation.
• Conduct research and surveys, delivering findings efficiently.
• Ensure discretion and confidentiality in handling sensitive information.

Social Media & Content Creation:

• Develop engaging content to enhance customer interest and brand awareness.
• Write and review content for social media platforms and public communications.
• Implement SEO-driven strategies to increase traffic and engagement.
• Monitor website and social media traffic and adjust strategies accordingly.
• Brainstorm and execute innovative ways to boost brand presence across digital platforms.
• Ensure consistency in content, aligning with brand identity and marketing objectives.
• Identify customer needs and create relevant content.
• Regularly update social media and content pages.
• Utilize social media marketing tools to strengthen the company’s online presence.
• Research and recommend effective social media marketing campaigns.
• Engage with customers and stakeholders across social platforms.
• Analyze the company's digital marketing strategy, identifying areas for improvement.
• Stay up-to-date with social media trends and updates, ensuring relevance in marketing efforts.
• Set and track key performance indicators (KPIs) for social media campaigns.

Job Requirements

• Experience: Minimum of 2 years in social media management, marketing, content creation, administrative support, or related fields.
• Education: Bachelor’s Degree in Communications, English, Journalism, Marketing, Literature, or a related field.
• Technical Skills: Proficiency in Microsoft Office Suite, Google Drive Suite, Canva, CapCut, and major social media platforms.
• Creative & Strategic Thinking: Must be innovative, creative, and capable of strategic digital marketing execution.
• Organizational Skills: Highly organized with exceptional attention to detail.
• Time Management: Strong ability to multitask and meet deadlines in a fast-paced environment.
• Communication: Excellent verbal and written communication skills.
• Independence: Proactive, self-motivated, and able to work with minimal supervision.
• Technical Knowledge: Understanding of SEO best practices, UI/UX design, and analytics software.
• Confidentiality: Ability to handle sensitive information with discretion.

Benefits & Growth Opportunities

• Career Development: Opportunities for professional growth and skill enhancement.
• Training: Access to in-house and offsite training programs.
• Bonus Structure: Bi-annual performance-based bonuses.
• Work-Life Balance: Paid time off.
• Supportive Work Environment: Positive, team-oriented culture with opportunities for career advancement.

We are looking for a driven and detail-oriented professional who thrives in a fast-paced environment. If you are eager to leverage your skills within a dynamic and collaborative team, we invite you to apply!