Secretary (Fashion) at Amani Advisory

Job Summary 

• The ideal candidate is responsible for providing administrative, operational, and customer support to ensure the smooth day-to-day running of the clothing store.
• This role combines inventory coordination, customer service, and digital engagement (social media management), with a strong emphasis on accuracy, responsiveness, and timely reporting.

Key Responsibilities
Customer Service Support:

• Attend to walk-in customers professionally, providing product information and purchase assistance.
• Handle customer inquiries via phone, WhatsApp, email, and other communication channels.
• Ensure prompt response to customer messages and requests.
• Escalate complex issues or complaints to management when necessary.

⁠Social Media Management:

• Manage and monitor the store’s social media platforms (e.g., Instagram, WhatsApp Business, Facebook).
• Respond to inquiries, comments, and messages in a timely and professional manner.
• Post product updates, promotions, and relevant content as directed.
• Maintain consistency in brand tone and customer engagement.

Inventory & Stock Coordination:

• Maintain accurate records of all incoming and outgoing goods (purchases, deliveries, and sales).
• Track stock levels and update inventory logs daily.
• Verify goods received against purchase orders or invoices.
• Report discrepancies, damages, or shortages promptly.
• •upport periodic stock counts and audits.

Daily Reporting & Documentation:

• Prepare and submit end-of-day reports covering:
• Sales activities.
• Customer interactionsand feedback.
• Inventory movements (stock in/out).
• Social media engagement and inquiries.
• Maintain proper filing (digital and/or physical) of receipts, invoices, and store records.

Administrative Support:

• Assist with general store coordination and organization.
• Ensure the store environment (front desk and admin area) remains orderly.
• Support the manager/owner with assigned administrative tasks.

Qualifications and Skills

• Minimum of OND/HND/Bachelor’s degree in Business Administration or related field.
• 1–3 years experience in a similar administrative or retail role (fashion retail preferred).
• Strong organizational and record-keeping skills.
• Good communication and interpersonal skills.
• Basic proficiency in Microsoft Office tools (Word, Excel) or Google Workspace.
• Familiarity with social media management (especially Instagram and WhatsApp Business).
• Attention to detail and accuracy.
• Responsiveness and time management.
• Customer-centric mindset.
• Initiative and reliability.
• Ability to multitask in a fast-paced retail environment.