Housekeeper / Facility Officer (Venmac Hospitality) at Venmac Resources Limited

Department: Shortlet Operations
Reports To: Shortlet Operations Manager / Managing Director

Job Summary

Venmac Resources Limited is seeking a responsible, trustworthy, and customer-focused Housekeeper / Property Manager to oversee the day-to-day operations of its shortlet apartments. This is a junior, live-in role that combines housekeeping, guest relations, property management, and basic administrative responsibilities.

The successful candidate will reside at the property and will be responsible for maintaining exceptional cleanliness, ensuring guest comfort, coordinating check-ins and check-outs, responding promptly to guest inquiries, and safeguarding the property and its assets.

Accommodation will be provided as part of the employment package.

Key Responsibilities

Guest Relations

• Welcome guests warmly upon arrival and ensure a seamless check-in experience.
• Conduct guest check-outs and inspect apartments after departure.
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Provide guests with information about the apartment, facilities, house rules, and nearby amenities.
• Ensure guests enjoy a comfortable and memorable stay.

Property Management

• Oversee the daily operations of the shortlet apartment.
• Ensure all apartments are guest-ready before each arrival.
• Conduct routine inspections to identify maintenance or operational issues.
• Report maintenance faults and follow up to ensure timely repairs.
• Monitor the condition of furniture, appliances, linens, and other property assets.
• Ensure utilities and essential supplies are always available and functioning.

Housekeeping

• Clean guest rooms, bathrooms, kitchens, living areas, and common spaces to a high standard.
• Change bed linens and towels between guest stays.
• Wash, iron, and properly store linens where applicable.
• Replenish toiletries, cleaning supplies, and guest amenities.
• Maintain excellent hygiene and sanitation standards throughout the property.

Booking & Guest Coordination

• Coordinate guest arrivals and departures according to booking schedules.
• Maintain accurate records of occupancy and apartment status.
• Liaise with the reservations or operations team regarding bookings and special guest requests.
• Ensure keys and access devices are properly managed and accounted for.

Inventory & Asset Management

• Monitor housekeeping supplies and notify management when replenishment is required.
• Keep an inventory of furniture, appliances, electronics, linens, kitchenware, and other apartment assets.
• Report missing, damaged, or stolen items immediately.
• Ensure proper handling and storage of Company property.

Security & Safety

• Ensure the safety and security of guests and Company property.
• Monitor visitor access in accordance with Company procedures.
• Report suspicious activities or security concerns immediately.
• Ensure compliance with health and safety guidelines.

Reporting

• Submit daily reports on guest occupancy, housekeeping activities, maintenance issues, and incidents.
• Escalate operational concerns promptly to management.
• Maintain accurate records of guest feedback and property issues.

Key Performance Indicators (KPIs)

Performance will be measured using the following indicators:

Guest Experience

• Guest satisfaction ratings.
• Positive guest reviews.
• Prompt response to guest inquiries.
• Timely and efficient guest check-ins and check-outs.

Housekeeping Standards

• Apartment cleanliness scores.
• Number of guest complaints relating to cleanliness.
• Compliance with housekeeping checklists.
• Apartment readiness before guest arrival.

Property Maintenance

• Timely reporting of maintenance issues.
• Reduction in preventable property damage.
• Proper upkeep of furniture, appliances, and facilities.

Inventory Management

• Accuracy of inventory records.
• Reduction in loss or damage of Company assets.
• Proper stock management of housekeeping supplies.

Operational Efficiency

• Timely submission of reports.
• Attendance and punctuality.
• Compliance with Company procedures.
• Professional conduct and teamwork.

Skills & Competencies

• Good communication and interpersonal skills.
• Strong customer service orientation.
• High level of honesty and integrity.
• Attention to detail and commitment to cleanliness.
• Ability to multitask and prioritize responsibilities.
• Basic record-keeping and reporting skills.
• Problem-solving ability and sound judgment.
• Ability to work independently with minimal supervision.
• Basic smartphone proficiency (WhatsApp, calls, email, and simple mobile applications).

Personal Attributes

• Trustworthy and dependable.
• Friendly and courteous.
• Well-groomed and professional.
• Physically fit and energetic.
• Organized and proactive.
• Calm under pressure.
• Respectful and committed to delivering excellent guest experiences.

Working Conditions

• This is a full-time live-in position, and the successful candidate will reside at the property.
• Accommodation will be provided by the Company.
• The role requires flexibility, including working weekends, public holidays, and evenings based on guest arrivals and operational needs.
• The employee may be required to attend to urgent guest requests outside regular working hours when necessary.

Performance Expectations

Within the first six months, the successful candidate is expected to:

• Maintain consistently high standards of cleanliness across all apartments.
• Deliver smooth and professional guest check-in and check-out experiences.
• Achieve positive guest feedback through exceptional customer service.
• Ensure all apartments remain well-maintained, secure, and guest-ready at all times.
• Protect Company assets through proper inventory management and timely reporting of maintenance issues.
• Uphold the reputation and service standards of Venmac Resources Limited by providing a welcoming, safe, and enjoyable environment for every guest.