Sales & Customer Experience Officer at Custom Gifts & Designs

Job Description

• The Sales & Customer Experience Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels.
• This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience while complying strictly with company processes.

Responsibilities

• Attend to all walk-in customers professionally and promptly
• Receive, welcome, and guide customers in selecting appropriate products
• Demonstrate in-depth knowledge of all CGD products and services
• Educate customers on product options, pricing, and suitability
• Act as Floor Attendant by:
  • Selecting products from shelves for customers, or
  • Liaising with the Inventory & Warehousing Unit to release products from the warehouse
• Pass selected products to the Cashier for ERP invoicing
• Handle all online enquiries and orders via:
  • Website
  • WhatsApp
  • Instagram DM
• Assist online customers with product selection, pictures, and product information until payment is completed
• Transfer all paid online orders to the Inventory Unit via the official WhatsApp group
• Attach complete documentation for online orders, including:
  • Full conversation screenshots
  • Proof of payment
• Save and manage customer contact details strictly on official CGD phones and Gmail accounts
• Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback
• Contribute actively to sales targets and customer satisfaction goals

Educational Qualifications and Experience

• Minimum educational qualification: ND or NCE with 0-1 year experience
• Previous experience in sales, retail, or customer service is an added advantage

Other Requirements

• Willingness to work on a rotational shift basis
• Ability to follow structured processes and company policies strictly
• High level of professionalism, discipline, and accountability
• Customer-focused mindset with strong ethical standards

Skills:

• Strong sales and customer service skills
• Excellent verbal and written communication skills
• Ability to persuade, upsell, and close sales professionally
• Strong product knowledge or ability to learn quickly
• Attention to detail, especially in order documentation
• Ability to multitask and work under pressure
• Proficiency in WhatsApp, Instagram, and online communication tools