Jobs at Custom Gifts & Designs

Job Description

• The Digital / E-commerce Assistant is responsible for managing the company’s website and digital content, ensuring accurate product presentation, smooth online operations, and consistent brand representation across all digital platforms.

Responsibilities

• Manage and update the company website regularly
• Upload products, prices, descriptions, and banners accurately
• Ensure the website is functional, updated, and user-friendly
• Monitor online orders and coordinate with relevant units for fulfilment
• Take high-quality product pictures and videos
• Edit photos and videos for use on the website, social media, and marketing materials
• Prepare products properly for digital shoots
• Maintain a consistent brand look across all digital platforms
• Work closely with the Inventory & Warehousing Unit to confirm product availability
• Support the Sales & Customer Experience Unit with digital materials
• Assist with online promotions, campaigns, and content planning

Educational Qualification and Experience

• Minimum educational qualification: ND or NCE with 0-1 year experience
• Previous experience in digital content creation, e-commerce, or social media management is an added advantage

Skills:

• Basic knowledge of website management or e-commerce platforms
• Photo and video editing skills (e.g., Canva, CapCut, Adobe tools, or similar)
• Creativity with strong attention to detail
• Ability to maintain brand consistency
• Good communication and teamwork skills
• Ability to meet deadlines and work under pressure

Other Requirements:

• Must reside within Lekki / Jakande axis
• Willingness to learn and adapt to company processes
• Ability to work in a structured and fast-paced environment
• High level of responsibility and accountability

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Job Description

• The Sales & Customer Experience Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels.
• This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience while complying strictly with company processes.

Responsibilities

• Attend to all walk-in customers professionally and promptly
• Receive, welcome, and guide customers in selecting appropriate products
• Demonstrate in-depth knowledge of all CGD products and services
• Educate customers on product options, pricing, and suitability
• Act as Floor Attendant by:
  • Selecting products from shelves for customers, or
  • Liaising with the Inventory & Warehousing Unit to release products from the warehouse
• Pass selected products to the Cashier for ERP invoicing
• Handle all online enquiries and orders via:
  • Website
  • WhatsApp
  • Instagram DM
• Assist online customers with product selection, pictures, and product information until payment is completed
• Transfer all paid online orders to the Inventory Unit via the official WhatsApp group
• Attach complete documentation for online orders, including:
  • Full conversation screenshots
  • Proof of payment
• Save and manage customer contact details strictly on official CGD phones and Gmail accounts
• Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback
• Contribute actively to sales targets and customer satisfaction goals

Educational Qualifications and Experience

• Minimum educational qualification: ND or NCE with 0-1 year experience
• Previous experience in sales, retail, or customer service is an added advantage

Other Requirements

• Willingness to work on a rotational shift basis
• Ability to follow structured processes and company policies strictly
• High level of professionalism, discipline, and accountability
• Customer-focused mindset with strong ethical standards

Skills:

• Strong sales and customer service skills
• Excellent verbal and written communication skills
• Ability to persuade, upsell, and close sales professionally
• Strong product knowledge or ability to learn quickly
• Attention to detail, especially in order documentation
• Ability to multitask and work under pressure
• Proficiency in WhatsApp, Instagram, and online communication tools

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Job Description

• The Finance & Control Officer is responsible for managing, monitoring, and controlling all financial activities of the company.
• This role ensures accurate financial reporting, strong internal controls, compliance with company policies, and financial integrity across all departments.

Responsibilities

• Manage and oversee all financial records and transactions of the company
• Ensure accurate recording of sales, expenses, and operational costs
• Review, validate, and reconcile daily sales reports submitted by Cashiers
• Monitor and enforce internal control systems to prevent fraud, errors, or financial leakages
• Prepare financial and management reports for review and decision-making
• Reconcile accounts, invoices, and payment records on a regular basis
• Ensure full compliance with company financial policies and procedures
• Support budgeting, forecasting, and cost control initiatives
• Work closely with the Cashier, HR/Admin, and Management teams
• Maintain strict confidentiality and integrity of all financial information

Educational Qualification

• Strictly BSc or HND in Accounting or a related discipline.

Experience:

• Must have 2–5 years relevant experience in finance, accounting, or control functions
• Experience in internal control, audit, or retail/operations finance is an added advantage

Skills:

• Strong knowledge of accounting principles and financial controls
• High analytical and numerical skills
• Excellent attention to detail and accuracy
• Ability to detect discrepancies and financial risks
• Strong reporting and documentation skills
• Integrity, confidentiality, and professionalism
• Proficiency in spreadsheets, ERP systems, and basic accounting tools

Other Requirements:

• Ability to work in a structured, control-driven environment
• Strong ethical standards and zero tolerance for financial misconduct
• Ability to work with multiple departments and enforce compliance
• Willingness to take responsibility and work under pressure

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Job Description

• The Cashier is responsible for the accurate processing, documentation, and reporting of all sales transactions. This role ensures financial accuracy, controlled access to daily orders, and strict compliance with company policies.

Responsibilities

• Write and print accurate customer invoices
• Process all sales transactions strictly on the ERP system
• Enter all daily sales transactions into the official Google Sheet
• Maintain and manage Daily Orders
• Serve as the ONLY unit authorized to access Daily Orders
• Ensure all financial records are accurate, complete, and submitted daily
• Maintain strict confidentiality of sales and financial information
• Work strictly according to assigned shift schedules
• Comply with the company rule of no permanent shift for any staff

Educational Qualifications

• Minimum educational qualification: ND or NCE

Other Requirements:

• Willingness to work on a rotational shift basis
• High level of honesty, discipline, and accountability
• Ability to follow company policies and procedures strictly

Skills

• Strong numerical and calculation skills
• High level of accuracy and attention to detail
• Integrity and ability to handle confidential information
• Basic computer proficiency (ERP systems, Google Sheets, email)
• Ability to work under pressure and meet daily deadlines

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About the Role

• The Inventory & Store Officer is responsible for the management, control, and accountability of all stock and products within the company.
• This role ensures accurate inventory records, proper storage, timely order fulfilment, and effective collaboration with Sales, Digital, and Finance units.
• The position is critical to operational efficiency and customer satisfaction.

Key Responsibilities
Inventory Management & ERP:

• Upload and manage all products on the ERP system
• Receive, inspect, record, and document all incoming stock
• Maintain accurate and up-to-date inventory records at all times

Store & Warehouse Operations:

• Arrange products neatly on shelves and in the warehouse
• Ensure proper labeling, storage, and organization of items
• Clean and dust shelves regularly to maintain hygiene standards
• Prevent loss, damage, theft, or misplacement of stock

Order Fulfilment:

• Receive all paid customer orders from the Sales & Customer Experience Unit
• Pick, pack, and prepare customer orders accurately
• Ensure all customer orders are dispatched within 24 hours

Personalisation & Digital Support:

• Personalise customer orders strictly based on approved instructions
• Arrange products for party packs, gift sets, and digital/photo/video shoots
• Support the Digital / E-commerce Unit during content creation

Internal Coordination:

• Release products to Cashiers strictly for ERP-recorded sales
• Maintain clear communication with Sales, Digital, and Finance teams

Education & Qualifications

• Minimum educational qualification: ND or NCE with 0-1 year experience
• Additional training in inventory, logistics, or store management is an added advantage

Other Requirements:

• Must reside within Lekki / Jakande axis
• Willingness to work on a rotational shift basis
• Ability to work in a structured, control-driven environment
• High level of honesty, discipline, and accountability
• Strict compliance with company policies and procedures is mandatory.

Required Skills & Competencies:

• Strong attention to detail and record-keeping ability
• Basic knowledge of inventory management and stock control
• Ability to use ERP systems and basic computer applications
• Good organizational and time-management skills
• Ability to follow instructions and company procedures strictly
• Teamwork and effective communication skills
• Physical stamina for handling stock and warehouse activities

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Job Description

• The HR & Admin Officer is responsible for managing all Human Resources and administrative functions of the company. This role oversees recruitment, staff documentation, welfare, compliance, and coordination of internal and external service providers.
• The position ensures the effective implementation of company policies and supports smooth daily operations across all departments.

Key Responsibilities
Human Resources:

• Manage end-to-end staff recruitment, onboarding, confirmation, and exits
• Maintain accurate and up-to-date employee records and documentation
• Oversee staff welfare, engagement, and employee relations
• Manage all staff leave (annual, sick, and other approved leave)
• Coordinate and administer HMO enrollment and benefits
• Enforce company policies, discipline, and compliance
• Support performance reviews, probation assessments, and restructuring initiatives
• Serve as the primary point of contact between management and staff

Administration:

• Supervise hygiene/cleaning staff and ensure workplace cleanliness
• Supervise security guards and general security operations
• Coordinate external service providers, including:
  • LAWMA
  • Internet/WiFi service providers
  • Other administrative vendors
• Liaise with the Finance Unit for processing payments related to administrative services
• Draft official HR memos, policies, and internal communications
• Maintain confidentiality of all staff and company information

Education & Qualifications

• Candidates should possess a B.SC or HND with 1-5 years experience
• Additional certification or training in Human Resources, Administration, or Management is an added advantage

Required Skills & Competencies:

• Strong knowledge of Human Resources and administrative processes
• Excellent written and verbal communication skills
• High level of confidentiality, professionalism, and integrity
• Ability to enforce rules and handle sensitive matters objectively
• Strong organizational and time-management skills
• Ability to multitask and work under pressure
• Basic computer proficiency (email, documentation, spreadsheets)
• Problem-solving and conflict-resolution skills