Hausa-Speaking Inbound Customer Agent at BFREE Africa

Job Description:

• Monitor all incoming calls from customers for all inquiries about products and services.
• Assist various departments to facilitate recovery.
• Analyze all customer issues and assist to resolve them within the required timeframe.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarize the same to be presented to management.
• Maintain knowledge on all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements:

• Previous experience working as a Call center agent/Customer service agent.
• Good Knowledge of Hausa language.
• Excellent typing Skills.
• Working knowledge of google workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.

Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

• Base salary of 75,000 NGN gross per month
• Performance-based bonus of NGN68K based on eligibility.
• HMO

Academic Qualifications:

B.Sc./HND/OND/NCE in any field.