Jobs at JEV Consulting

Job Summary

• The Sorter is responsible for accurately receiving, sorting, scanning, organizing, and preparing parcels for dispatch according to company procedures and destination routes.
• The role ensures parcels are handled with care, processed efficiently, and dispatched within approved timelines to support excellent customer service and operational efficiency.
• The Sorter is expected to maintain high standards of accuracy, productivity, discipline, and teamwork while complying with all operational and safety procedures.

Key Responsibilities
Parcel Receiving:

• Receive inbound parcels from transport vehicles.
• Verify parcel quantities against the accompanying manifest.
• Report any shortages, damages, or discrepancies immediately to the Team Lead or Operations Supervisor.
• Ensure all incoming parcels are properly documented before processing.

Parcel Sorting:

• Sort parcels accurately according to destination, route, hub, or delivery zone.
• Separate priority, express, fragile, and special handling shipments where applicable.
• Ensure parcels are placed in the correct sorting locations.
• Minimize sorting errors and misrouted parcels.

Parcel Scanning:

• Scan all parcels using the Company's scanning devices or software.
• Ensure all parcel movements are updated accurately in the system.
• Report scanning errors or system issues immediately.
• Verify that parcel information matches system records.

Loading & Dispatch:

• Assist in loading parcels onto delivery vehicles according to dispatch plans.
• Ensure parcels are loaded safely to prevent damage during transportation.
• Verify parcel quantities before vehicle departure.
• Assist with unloading inbound vehicles when required.

Parcel Handling:

• Handle all parcels with care to prevent loss or damage.
• Identify and report damaged or suspicious parcels immediately.
• Ensure fragile items are handled according to Company procedures.
• Maintain parcel security at all times.

Warehouse Housekeeping:

• Keep the sorting area clean, organized, and free from hazards.
• Arrange parcels neatly to maximize warehouse space.
• Dispose of waste materials appropriately.
• Assist in maintaining a safe working environment.

Teamwork:

• Work closely with Team Leads, Supervisors, Transport Officers, and other warehouse personnel.
• Support colleagues during peak operational periods.
• Attend shift briefings and operational meetings.
• Maintain a positive and cooperative working relationship with all team members.

Compliance:

• Follow all Company Standard Operating Procedures (SOPs).
• Comply with workplace safety regulations.
• Wear required Personal Protective Equipment (PPE) where applicable.
• Observe security procedures within the warehouse.
• Adhere to Company policies on attendance, punctuality, and discipline.

Productivity:

• Meet daily sorting targets established by Management.
• Complete assigned tasks within required timelines.
• Assist in reducing warehouse backlog.
• Support initiatives aimed at improving operational efficiency.

Reporting:
Immediately report the following to the Team Lead or Operations Supervisor:

• Damaged parcels
• Missing parcels
• Incorrect parcel labels
• Scanning issues
• Equipment malfunctions
• Safety hazards
• Operational delays
• Any suspicious activities within the warehouse
• Parcel sorting accuracy.
• Number of parcels sorted per shift.
• Scanning accuracy.
• Reduction in parcel misrouting.
• Timely completion of assigned tasks.
• Compliance with operational procedures.
• Attendance and punctuality.
• Teamwork and cooperation.
• Reduction in parcel damage.
• Warehouse cleanliness and organization.

Requirements

• Candidates should possess an NCE, OND,SSCE / GCE / NECO with 1-3 years experience
• proximity to Ikeja GRA will be an advantage.
• Candidates living at Ikeja, Mafoluku, Oshodi and its environs will be considered.

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Job Purpose

• Our client is requires the services of Operations Supervisor for immediate employment. Proximity to IKEJA GRA will be an advantage. Candidates living at Ikeja, Mafoluku, Oshodi and its environs will be considered.
• The Operations Supervisor is responsible for supervising and coordinating all warehouse operations during assigned shifts to ensure the efficient receiving, sorting, scanning, loading, dispatch, and movement of parcels.
• The role ensures that operational targets, customer delivery timelines, and Company standards are consistently achieved while maintaining discipline, safety, and productivity within the warehouse.
• The Operations Supervisor is responsible for leading warehouse teams, monitoring operational performance, resolving operational challenges, and ensuring strict compliance with Standard Operating Procedures (SOPs).

Key Responsibilities
Warehouse Operations Management:

• Supervise all warehouse operations during assigned shifts.
• Ensure all inbound and outbound parcels are received, sorted, scanned, and dispatched accurately.
• Monitor warehouse workflow to achieve operational efficiency.
• Ensure all parcels are processed within approved timelines.
• Minimize parcel loss, damage, and misrouting.
• Ensure warehouse activities comply with Company policies and SOPs.

Staff Supervision & Leadership:

• Supervise Team Leads, Sorters, Warehouse Assistants, and other operational staff.
• Allocate daily responsibilities based on operational requirements.
• Conduct pre-shift and post-shift briefings.
• Monitor employee productivity and performance.
• Coach, mentor, and motivate team members to achieve operational targets.
• Enforce discipline and maintain a professional work environment.
• Recommend staff training and development where necessary.

Attendance & Manpower Management:

• Monitor staff attendance and punctuality.
• Ensure employees resume work on time and remain at their assigned workstations throughout their shift.
• Prepare daily attendance reports.
• Report absenteeism, lateness, misconduct, or unauthorized movement to the Human Resources Department.
• Ensure adequate manpower is available for all operational activities.
• Recommend additional manpower where operational demands require.

Parcel Sorting & Dispatch:

• Ensure parcels are sorted accurately according to destination, delivery route, and hub.
• Monitor scanning activities to ensure accurate system updates.
• Verify parcel quantities before loading and dispatch.
• Ensure priority shipments are processed promptly.
• Prevent dispatch errors and parcel misrouting.
• Monitor dispatch completion to meet delivery timelines.

Operational Performance Management:

• Monitor daily operational targets and Key Performance Indicators (KPIs).
• Ensure all customer delivery timelines, including priority client timelines (e.g., TEMU), are achieved.
• Identify operational bottlenecks and implement corrective actions.
• Reduce warehouse backlog through effective planning and supervision.
• Continuously improve warehouse productivity and efficiency.

Quality Control & Compliance:

• Ensure compliance with all Company Standard Operating Procedures (SOPs).
• Monitor parcel handling standards to reduce damage and losses.
• Ensure accurate documentation of all operational activities.
• Support Quality Control investigations relating to missing, damaged, or delayed parcels.
• Ensure compliance with operational audits and inspections.

Health, Safety & Security:

• Maintain a safe, clean, and organized warehouse environment.
• Ensure employees comply with health and safety regulations.
• Report workplace accidents, hazards, and security incidents immediately.
• Ensure Company property and operational equipment are safeguarded.
• Enforce security procedures relating to parcel handling and warehouse access.

Equipment & Asset Management:

• Monitor the proper use of warehouse equipment, scanners, laptops, printers, pallet trucks, and other operational tools.
• Report damaged equipment promptly.
• Ensure equipment is maintained and properly stored after use.
• Support periodic inventory and asset verification exercises.

Reporting:

• Prepare and submit accurate operational reports, including:
• Daily Shift Reports
• Attendance Reports
• Parcel Sorting Reports
• Dispatch Reports
• Warehouse Backlog Reports
• Productivity Reports
• Incident Reports
• Equipment Damage Reports
• Operational Improvement Reports

Customer Service Support:

• Work closely with the Customer Service and Quality Control teams to resolve customer complaints relating to warehouse operations.
• Investigate delayed shipments, misplaced parcels, and operational discrepancies.
• Provide timely feedback on operational issues affecting customer satisfaction.

Continuous Improvement:

• Identify opportunities to improve warehouse processes.
• Recommend productivity improvement initiatives.
• Participate in process improvement projects.
• Implement Management directives aimed at improving operational efficiency.
• Encourage teamwork and continuous learning within the operations team.
• Key Performance Indicators (KPIs)
• Parcel sorting accuracy.
• Dispatch completion within approved timelines.
• Warehouse productivity.
• Reduction in parcel loss and damage.
• Compliance with TEMU and other customer delivery timelines.
• Staff attendance and punctuality.
• Reduction in operational errors.
• Warehouse turnaround time.
• Employee productivity.
• Compliance with SOPs.
• Safety compliance.
• Customer complaint reduction.
• Warehouse cleanliness and organization.

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Job Description

• The Team Lead is responsible for leading and coordinating a team of Sorters and Warehouse Staff to ensure the efficient receiving, sorting, scanning, loading, and dispatch of parcels.
• The Team Lead ensures that operational targets are achieved, staff comply with Company policies and Standard Operating Procedures (SOPs), and parcels are processed accurately and within the required timelines.
• The Team Lead serves as the first level of supervision within the warehouse, providing guidance, monitoring productivity, maintaining discipline, and reporting operational issues to the Operations Supervisor.

Key Responsibilities
Team Coordination:

• Lead and supervise assigned warehouse staff during each shift.
• Allocate daily tasks and responsibilities to team members.
• Ensure staff understand their duties and operational targets.
• Monitor team performance and productivity throughout the shift.
• Provide guidance and support to team members to achieve operational goals.

Parcel Sorting Operations:

• Ensure all parcels are sorted accurately according to destination, hub, route, and delivery schedule.
• Verify that parcels are placed in the correct sorting locations.
• Minimize sorting errors, misplaced parcels, and misrouting.
• Ensure priority and express shipments are processed first.

Scanning & System Accuracy:

• Ensure all parcels are scanned accurately and updated in the Company's system.
• Verify that scanning records correspond with physical parcel movements.
• Report system errors or scanning issues immediately.
• Monitor scan compliance throughout the shift.

Loading & Dispatch:

• Supervise loading and unloading activities.
• Ensure parcels are loaded correctly according to destination and dispatch schedule.
• Verify parcel quantities before dispatch.
• Prevent loading errors that may result in delivery delays.

Staff Attendance & Discipline:

• Monitor staff attendance and punctuality.
• Ensure staff report to work on time and remain at their assigned workstations.
• Conduct attendance checks and report absenteeism, lateness, or misconduct to the Operations Supervisor.
• Enforce Company rules, regulations, and operational standards.

Operational Performance:

• Ensure daily sorting and dispatch targets are achieved.
• Monitor team productivity and identify performance gaps.
• Assist in reducing warehouse backlog.
• Support the achievement of customer delivery timelines, including priority clients such as TEMU.
• Recommend process improvements to enhance operational efficiency.

Quality Control:

• Ensure parcels are handled carefully to prevent damage or loss.
• Verify parcel labels and documentation before dispatch.
• Identify and report damaged, missing, or suspicious parcels.
• Ensure compliance with all operational procedures and quality standards.

Health, Safety & Security:

• Maintain a safe and organized work environment.
• Ensure staff comply with health and safety regulations.
• Report accidents, hazards, or security concerns immediately.
• Ensure Company equipment and assets are properly handled and secured.

Reporting:

• Prepare and submit reports on:
• Daily team productivity
• Attendance and punctuality
• Sorting performance
• Dispatch activities
• Parcel discrepancies
• Warehouse incidents
• Operational challenges
• Staff performance
• Equipment issues.

Communication:

• Serve as the communication link between the Operations Supervisor and warehouse staff.
• Communicate Management directives clearly to team members.
• Escalate operational challenges requiring immediate attention.
• Participate in shift briefings and operational meetings.

Staff Development:

• Train new Sorters on warehouse procedures and SOPs.
• Mentor team members to improve productivity and performance.
• Identify staff training needs and recommend development opportunities.
• Encourage teamwork, accountability, and professionalism.
• Key Performance Indicators (KPIs)
• Team productivity.
• Parcel sorting accuracy.
• Scanning accuracy.
• Dispatch completion within approved timelines.
• Reduction in parcel loss and damage.
• Staff attendance and punctuality.
• Reduction in warehouse backlog.
• Compliance with SOPs.
• Achievement of daily operational targets.
• TEMU timeline compliance.
• Customer complaint reduction.
• Safety and housekeeping compliance.