Courier Team Lead at JEV Consulting

Job Description

• The Team Lead is responsible for leading and coordinating a team of Sorters and Warehouse Staff to ensure the efficient receiving, sorting, scanning, loading, and dispatch of parcels.
• The Team Lead ensures that operational targets are achieved, staff comply with Company policies and Standard Operating Procedures (SOPs), and parcels are processed accurately and within the required timelines.
• The Team Lead serves as the first level of supervision within the warehouse, providing guidance, monitoring productivity, maintaining discipline, and reporting operational issues to the Operations Supervisor.

Key Responsibilities
Team Coordination:

• Lead and supervise assigned warehouse staff during each shift.
• Allocate daily tasks and responsibilities to team members.
• Ensure staff understand their duties and operational targets.
• Monitor team performance and productivity throughout the shift.
• Provide guidance and support to team members to achieve operational goals.

Parcel Sorting Operations:

• Ensure all parcels are sorted accurately according to destination, hub, route, and delivery schedule.
• Verify that parcels are placed in the correct sorting locations.
• Minimize sorting errors, misplaced parcels, and misrouting.
• Ensure priority and express shipments are processed first.

Scanning & System Accuracy:

• Ensure all parcels are scanned accurately and updated in the Company's system.
• Verify that scanning records correspond with physical parcel movements.
• Report system errors or scanning issues immediately.
• Monitor scan compliance throughout the shift.

Loading & Dispatch:

• Supervise loading and unloading activities.
• Ensure parcels are loaded correctly according to destination and dispatch schedule.
• Verify parcel quantities before dispatch.
• Prevent loading errors that may result in delivery delays.

Staff Attendance & Discipline:

• Monitor staff attendance and punctuality.
• Ensure staff report to work on time and remain at their assigned workstations.
• Conduct attendance checks and report absenteeism, lateness, or misconduct to the Operations Supervisor.
• Enforce Company rules, regulations, and operational standards.

Operational Performance:

• Ensure daily sorting and dispatch targets are achieved.
• Monitor team productivity and identify performance gaps.
• Assist in reducing warehouse backlog.
• Support the achievement of customer delivery timelines, including priority clients such as TEMU.
• Recommend process improvements to enhance operational efficiency.

Quality Control:

• Ensure parcels are handled carefully to prevent damage or loss.
• Verify parcel labels and documentation before dispatch.
• Identify and report damaged, missing, or suspicious parcels.
• Ensure compliance with all operational procedures and quality standards.

Health, Safety & Security:

• Maintain a safe and organized work environment.
• Ensure staff comply with health and safety regulations.
• Report accidents, hazards, or security concerns immediately.
• Ensure Company equipment and assets are properly handled and secured.

Reporting:

• Prepare and submit reports on:
• Daily team productivity
• Attendance and punctuality
• Sorting performance
• Dispatch activities
• Parcel discrepancies
• Warehouse incidents
• Operational challenges
• Staff performance
• Equipment issues.

Communication:

• Serve as the communication link between the Operations Supervisor and warehouse staff.
• Communicate Management directives clearly to team members.
• Escalate operational challenges requiring immediate attention.
• Participate in shift briefings and operational meetings.

Staff Development:

• Train new Sorters on warehouse procedures and SOPs.
• Mentor team members to improve productivity and performance.
• Identify staff training needs and recommend development opportunities.
• Encourage teamwork, accountability, and professionalism.
• Key Performance Indicators (KPIs)
• Team productivity.
• Parcel sorting accuracy.
• Scanning accuracy.
• Dispatch completion within approved timelines.
• Reduction in parcel loss and damage.
• Staff attendance and punctuality.
• Reduction in warehouse backlog.
• Compliance with SOPs.
• Achievement of daily operational targets.
• TEMU timeline compliance.
• Customer complaint reduction.
• Safety and housekeeping compliance.