Front desk/Patient Liaison Officer at JOJ Memorial Foundation

Remuneration: Attractive and Competitive.
JOJ Memorial Medical Centre (JOJ-MMC) a newly built hospital located at Ahiazu Mbaise Imo State is seeking to recruit a professional, and reliable front desk /Patient Liaison with a positive attitude to join our team. They person will provide the first impression and interface of our Centre both over the phone and in person to our patients and visitors.
Responsibilities:

• Registers patients and schedules appointments.
• Answers all incoming phone calls and inquiries from patients, visitors, and others related to all aspects of Mercy Memorial Health services.
• Processes billing and payments for services.
• Establishes and maintains patient records with complete patient information.
• Addresses patients grievances and/or complaints.
• Performs other duties as assigned.

Qualifications:

• Diploma or Bachelor’s degree preferable
• Experience in a customer service role.
• Knowledge of medical terminology

REQUIREMENTS:

• Computer literate.
• He / She must demonstrate the highest level of communication skills and professional etiquette in interacting with patients.
• Have a passion for patient-centered care.

NEXT STEPS: Received applications will be reviewed to ensure that qualifications are met. The Hiring manager will contact applicants by phone and email for interview. Selected applicants will receive a final notification by email.