Eatery Supervisor at Goodies Eatery and Hospitality Services

Responsibilities

The eatery supervisor is responsible for providing comprehensive support in the effective management of the restaurant, bakery and bar, ensuring that all daily operations run smoothly and efficiently. This includes coordinating service activities, overseeing staff performance, maintaining operational standards and ensuring that every aspect of the establishment reflects professionalism and quality. The supervisor also plays a central role in shaping the guest experience by fostering a welcoming atmosphere, resolving issues promptly and ensuring consistently high levels of customer satisfaction. In addition, the supervisor contributes to building and sustaining a positive workplace culture where teamwork, respect and accountability are prioritised.

Objectives of the Role

• To ensure the seamless, efficient and profitable operation of the restaurant by upholding exceptional standards of food quality, service delivery and hygiene, while continuously monitoring performance to identify and implement areas for improvement.
• To deliver outstanding guest experiences through attentive service, timely responses to needs and proactive measures that encourage guest loyalty, repeat visits and a strong public reputation for the establishment.
• To lead, motivate and develop the team by providing clear guidance, constructive feedback, ongoing coaching and opportunities for growth, while nurturing an atmosphere of collaboration, respect and shared responsibility.
• To manage operational resources effectively and responsibly, with a strong focus on cost control, waste reduction, inventory oversight and strategic revenue generation that supports the business’s long-term sustainability.
• To ensure full compliance with all legal, safety and public health regulations governing restaurant operations, establishing and enforcing procedures that prioritise the wellbeing of both guests and staff while maintaining organisational integrity.