Hotel Manager at Golden Six Hotel & Restaurant

JOB SUMMARY

We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our upscale hotel. The ideal candidate will be a strategic thinker with exceptional leadership skills, a customer-centric approach, and a proven track record in managing a team and ensuring top-notch guest experiences.

RESPONSIBILITIES

• Provide leadership and guidance to all hotel departments, including front office, housekeeping, food and beverage, sales, and maintenance.
• Monitor and evaluate financial performance, budgeting, and cost control measures to maximize profitability while maintaining quality standards.
• Manage and motivate the hotel staff, fostering a positive work environment and encouraging professional growth and development.
• Oversee guest services, ensuring that guests receive prompt, courteous, and personalized service throughout their stay.
• Maintain high standards of cleanliness, maintenance, and safety throughout the property.
• Develop and maintain relationships with vendors, suppliers, and local businesses to ensure the hotel\'s needs are met efficiently.
• Create and implement marketing and promotional strategies to drive occupancy rates and increase revenue.
• Handle guest feedback and complaints in a timely and effective manner, striving to exceed guest expectations.
• Ensure compliance with all legal, health, safety, and regulatory requirements.

QUALIFICATIONS

• Bachelor\'s degree in Hospitality Management, Business Administration, or a related field.
• Proven 3 -5+ years experience as a Hotel Manager or similar role.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication abilities, both written and verbal.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
• Exceptional problem-solving and decision-making capabilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• In-depth knowledge of the local hospitality market and industry trends.

LEKKI MARKET EXPECTATIONS

• Handling high-end guests including business travelers and expatriates
• Managing boutique or luxury hotel operations
• Ensuring strong security and guest comfort in a busy urban environment