Business Process Lead at TheJobMag

Purpose of the Job:
To identify and implement business process improvement opportunities which will help eliminate inefficiencies and enable optimal services to be delivered to customers.

Key Responsibilities:

• Design, evaluate, implement, measure, improve and control business processes.
• Document information obtained using process maps and business requirements documents.
• Document procedures and present new process designs to stakeholders for discussion.
• Ensure that business process outcomes are in harmony with organization’s strategic goals.
• Work collaboratively across all departments of the organisation to help improve the management of a business process.
• Introduce innovation into the process that can impact results, enhance profitability and assist organisations to meet its business objectives and goals.
• Train/educate employees responsible for managing and operating business processes by facilitating the process re-design workshop.
• Provide process improvement initiatives and managing a team as the process improves.
• Select and approve Process Owners and other related roles and teams.
• Manage process change.

Desired Competence & Experience

• 3-5 years’ experience in Business Process Management.
• B.Sc. degree in Business Administration or other related field. Highly motivated, with excellent leadership & influencing skill.
• Problem solving skills with strong analytic and innovative skill.
• Excellent communication and interpersonal skill.
• Must have an eye for details
• Change management
• Must be  computer literate with excellent knowledge of Ms Word, Excel & Power Point
• Knowledge in creating process flow charts
• Must be an energetic leader with a spirit of tenacity.
• Should be able to engage staff and provide trainings
• Background in IT is an added advantage