Job Vacancies at ipNX Nigeria Limited

Job ID: 101
Department: Business Division
Function: Service Fulfillment & Support
Reporting to: Team Lead, Voice
Travel Frequency: As required

Purpose of the Job

• Reporting to the Team Lead, Voice, the Voice Engineer is responsible for tasks such as designing, installing, operating, maintaining, troubleshooting and securing voice communications systems for the ipNX Network as well as for enterprise customers in accordance with set standards & SLAs.
• You will also offer direction and recommendations for voice service enhancements.
• You will act as the 2nd level contact for customer faults relating to voice communications systems by taking ownership of reported customer issues and seeing their problems through to resolution.
• Your key support responsibility includes researching, diagnosing, troubleshooting and identifying solutions to resolve all voice communications system issues.
• You are equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
• In addition to the above, you are also required to provide routine in-house training, and mentoring for lower level staff and other units where required.

Expected Key Results 

• Network Infrastructure& Customer Management
• Support
• Customers
• Internal
• Asset Management
• People Management
• Training

Educational Qualifications & Functional Skills

• Education: BSc Computer Science / Computer Engineering / IT Related Disciplines
• Technical: Cisco Network Certification/CCNP and ITIL certification is a bonus
• Technology: Microsoft Office Suite competence [Bonus: MS Visio, MS Project]
• Technology: Reasonable programming skills in any language
• Language: Fluent English
• Communication: Exemplary Communication Skills [Face to Face and over the telephone]
• Communication: Ability to communicate effectively at all levels of an organization

Work Experience:

• At least 1 year experience within the telecoms space as a Network/Communications Engineer
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
• Must have working knowledge of VOIP/SIP/PBX/Asterisk/Network Security based systems
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• Experience with LAN/WAN Network Design and Configuration
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

• Hardworking and Tenacious
• Action orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development.

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Job ID: 61
Department: Supply Chain Management
Function: Material Requirement Analysis
Reporting to: Head, Supply Chain Management
Travel Frequency: Occasional

Purpose of the Job 

• To plan and forecast material needs for various engineering projects in order to ensure availability and effective allocation of materials and implement departmental process optimization plans.

Expected Key Results 

• Policies, Systems, Processes and Procedures Management
• Continuous Improvement
• Material Planning
• Vendor Management
• Project Cost Management
• Safety, Quality and Environment
• Reporting
• Other Tasks Assigned

Educational Qualifications & Functional Skills

• Minimum 2.2 / Upper Credit, Bachelor’s Degree in Management Sciences.
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage.

Work Experience:

• Minimum of 5 years of varied experience in Supply Chain Management
• Sound understanding and experience in Procurement & Logistics/Supply
• Understanding of International Trade
• Sound Knowledge of Contract management will be an added advantage

Other Requirements:

• Customer Focus
• Planning
• Analytical Skills
• Forecasting
• Action orientation
• Drive results
• Ability to optimize work processes
• Self Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Job ID: 80
Department: Human Capital Management
Function: Service Delivery & Support
Reporting to: Recruitment Talent Sourcing & Pipeline Management

Purpose of the Job

• The Talent Scoping Specialist (TSS) is accountable for sourcing, building, managing the ipNX recruitment talent pool and pipeline; and are tasked with the objective of sourcing out hard-to-find talent online and at recruitment events.
• The TSS is responsible for searching and identifying potential employees via direct engagement and relevant online talent hubs for potential employees who match the description of the vacant role profiles.
• S/He will manage the recruiting social media platforms and the talent pipeline database. include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events.

Expected Key Results:

• Talent Scoping
• Online & Social Media Platform(s) Management
• Talent Pool & Talent Pipeline Database Management  .

Educational Qualifications 

• BA/B.Sc./HND in Employment/Labour Relations & Human Resource Management or relevant field (2.1/Upper Credit Minimum).

Work Experience:

• Minimum of 2 years of proven experience in talent sourcing and acquisition
• Previous experience developing and executing recruiting marketing and branding strategies
• Hands-on experience with job screening, hiring practices and talent acquisition.
• Familiarity with social media, resume databases and professional networks (e.g. LinkedIn, Facebook, Naira Land,Stack Overflow and Github)
• Strong networking, good references and long relationship with the candidates is essential
• Experience in the continual development of talent pipelines and sourcing potential candidates
• Excellent understanding of full cycle recruitment processes.

Functional Skills:

• Excellent ICT skills of knowledge of applications and databases to connect and reach out to potential candidates
• A working knowledge of human resources functional areas, labor regulations and practices
• Must have comprehensive knowledge of ethical and professional recruitment standards associated with employment in the labour workforce
• Background and/or understanding of sales acquisition strategy is essential
• Excellent verbal and written communication skills
• Excellent eye for detail
• Strong Analytical skills.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Confident
• Resilient
• Drive results
• A self-starter
• Cultivate Innovation
• Ability to optimize work processes
• Nimble Learning
• Ensures Accountability
• Drives Engagement
• Excellent Decision Quality
• Ability to multitask and prioritize daily workload.

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Job ID: 95
Department: TX/Core/Active Device
Function: Transmission & Core Network
Reporting to: Head, Transmission Core & Active Device
Travel Frequency: Occassional

Purpose of the Job

• Responsible for the implementation and support of core network, transmission and GPON access network.

Expected Key Results 

• Project Implementation Management
• Network Support
• Network Monitoring and Optimization
• Report Management
• Preventive Maintenance

Educational Qualifications 

• Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

Work Experience:

• At least 2 years in telecommunications industry.

Functional Skills:

• Good understanding of GPON networks
• Good integration and implementation of GPON access network
• Hands- on experience on Cisco based Routers.
• Distinctive analytical skills and ability to present and communicate and work with a highly technical team
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Ability to troubleshoot on network integration processes and resolve configuration issues
• Must be able to follow through multiple projects to completion with minimal supervision.
• Have functional and working knowledge in disruptive technologies especially in disaggregated solutions.
• Hardworking, Performance driven and Tenacious.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and with minimal supervision and also as a part of a team.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

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Job ID: 47
Department: Human Capital Management
Function: Performance Management
Reporting to: Executive Director, Corporate Services
Travel Frequency: Occasionally

Purpose of the Job 

• The purpose of the Performance Management and productivity Specialist is to develop and execute programs and projects to evaluate, measure, and improve employee productivity and performance.

Expected Key Results 

• Monitor performance
• Measure performance against company’s defined competences.
• Reporting
• Software Management
• Knowledge transfer
• Workforce Development
• Productivity Measurement.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit Bachelor's Degree in Human Resources, Social Science, Arts & Humanities and other related field.
• Best practices relating to employee performance management
• Sound knowledge of employment laws, regulations, and statutes.
• Experience and knowledge in Data Analytics.
• Excellent presentation skills
• Proficiency level in the usage of Microsoft Office Suites eg, Excel, PowerPoint & Word
• Knowledge of human resources management principles, practices, and procedures.
• Knowledge of principles and practices of workforce planning, succession planning and strategic planning.
• Effectively communicating, both orally and written.
• Knowledge of project management principles, tools, and techniques.
• Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
• Ability to develop and use of work simplification methods and statistical procedures.

Work Experience:

• 4 years’ experience in performance management.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

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Job ID: 93
Department: Product Management
Function: Visual Designing
Reporting to: Head, Product Management
Travel Frequency: Occassional

Purpose of the Job

• The Visual Designer is responsible for creating eye-catching and professional Graphic, UI/UX & Motion Designs for the retail business by applying global standard artistic and design principles.
• The role requires you to create the concepts, artwork and layouts for all of the division’s digital projects based on design briefs and meetings with stakeholders, solicit for approval of mockups and prototypes and then finally see through to completion, the production of these design projects.

Expected Key Results

• Visual Design
• Graphic Design
• Motion Design
• Brand Design
• UI & UX
• Product Development & Marketing
• Design Research

Educational Qualifications

• A Bachelor's Degree (2.2) / HND (minimum of Upper Credit) in Engineering, Computer Science, Visual Arts, Design or related fields.

Functional Skills:

• A complete portfolio of visual design artworks for various purposes that meet the highest standards of delivery and quality
• Excellent visual, verbal and written communication skills along with presentation and negotiation skills

Work Experience:

• Minimum of 1-3 years of experience as a visual designer or similar
• Hands-on Experience with creating compelling designs as a Graphics Designer, Visual Designer or Similar
• Marketing and brand development experience
• Experience using all elements of graphic design to illustrate business concepts
• Advanced Proficiency in Image & Video Editing Software
• Advanced Proficiency in Adobe Creative Cloud (Majorly Photoshop, Illustrator & InDesign)
• Advanced Proficiency in 2D/3D Animation (with apps such as After Effects) is a plus
• Advanced Proficiency in UI/UX Apps (Adobe XD & Sketch)
• A creative storyteller with multimedia presentation abilities
• Knowledge of web programming or scripting languages such as HTML, CSS and JavaScript would be an advantage
• Proficiency in keeping up with visual design technologies and industry trends
• Ability to work independently as well as collaborate with cross-functional teams

Other Requirements:

• Creative Thinking
• Artistic Ability
• Active Listening
• Customer Focus
• Tech Savvy
• Action orientation
• Problem Solving
• Cultivate Innovation
• Resilience
• Self-Development
• Nimble Learning
• Excellent Decision Quality
• Time Management Skills
• Collaboration Skills
• Team Oriented
• Organizational Skills
• Stress Management
• Attention to Detail
• Open to Constructive Feedback

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Job ID: 87
Department: Information Systems and Technology
Function: Network Administration
Reporting to:  Head, Network & Infrastructure
Travel Frequency: Occassional

Purpose of the Job

• The purpose of the job is to primarily support highly complex systems including the overall administration, security, redundancy of our enterprise network infrastructure

Expected Key Results:

• Overall uptime of network systems
• Maintain secure and compliant network processes and procedures
• Reporting

Educational Qualifications

• Bachelor's Degree (minimum of 2.1) / HND (Upper Credit) in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education

Functional Skills:

• Relevant hands-on experience with the following technology or equivalent: Cisco switches, routers, VPN, VOIP, and wireless access.
• Possession of CCNA certification; CCIE and/or CISSP an added advantage
• Knowledge of software development process, quality control, and impact assessment is a plus.

Work Experience:

• Minimum of 2 years of experience as an IT Network Engineer
• An in-depth and up-to-date knowledge of System Network design and management
• Implementation and administration of data and VOIP networks (LAN, WAN, Wi-Fi)
• Experience in an enterprise environment
• Previous experience working in a Cyber/Network Security role would be a plus
• Experience with advanced network concepts and technologies: QoS, CoS, VoIP, flow control
• Relevant hands-on experience with the following technology or equivalent: Cisco switches, routers, VPN, VOIP, and wireless access

Other Requirements:

• Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational change
• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively; deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.

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Job ID: 49
Department: Supply Chain Management
Function: Procurement
Reporting to: Team Lead, Procurement.

Purpose of the Job 

• Manage procurement requisitions companywide (of both network and office equipment) to support the operations that will aid quality service provisioning to customers.

Expected Key Results 

• Procurement Administration
• Purchase/Job Order Management
• Cost Management
• Vendor Relationship Management
• Reporting/Documentation

Educational Qualifications & Functional Skills

• Bachelor's Degree / HND (2.2/Upper Credit Minimum) in in Social and management sciences or other related fields
• Negotiation skills
• Analytical skills
• IT skills

Work Experience:

• Minimum of 1 year experience in Supply Chain Management or in other related fields.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

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Job ID: 22
Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management
Work Schedule: Shift
Travel Frequency: Seldom

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
• To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)​​​.
• Prompt Response to inbound calls and emails.
• Follow up on unresolved complaint/ open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports.

Educational Qualifications & Functional Skills

• (B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engine Engineering.
• CCNA, CCNP (Desired).
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

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Job ID: 18
Location: All ipNX Branches
Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology
Reporting to: Supervisor
Function: As applicable to requesting unit
Travel Frequency: Occasional

Introduction of the Job
The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals. The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:

• Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (INDUSTRIAL TRAINEE).
• Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions and are awaiting NYSC deployment (PRE-SERVICE).
• Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job 

• To learn new skills and add to their knowledge base while gaining confidence in their abilities.
• To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
• To learn about a career field from the inside and decide if this is the right career field for them.
• To offer the opportunity to practice communication and teamwork skills.
• To gain industry knowledge first hand from the organization and professionals.
• To gain valuable experience and accomplishments to add to their resume.
• To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
• To apply some of the ideas learned in school and provide a bridge between school and the professional world.   

Deliverables 

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs)

• Communications
• Dependability
• Initiative
• Job Knowledge
• Use of Technology
• Overall Job Performance

Demonstrate (Key competencies)

• This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification.

Educational Qualifications & Functional Skills

• CGPA ( 2.50 minimum) / BSc (2.2 minimum) / HND (Upper Credit minimum).
• WAEC (Minimum 6 B’s & C’s)    

Work Experience:

• Little or no work experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience.

Note

• Interested and qualified candidates should address their cover letters to:
  • The Human Resource Manager,
  • Human Capital Management,
  • ipNX Nigeria.
• All Pre-service & I.T Internship cover letters should state the duration of the internship.