Latest Vacancies at GUS Consulting Limited

Location: Victoria Island, Lagos

Job Profile

• As a PMO and Commercial Coordinator, a typical day might include the following:
• Shadow the Chief Commercial Officer in day-to-day activities and share revenue responsibility
• Oversee commercial project planning to execution to implementation by coordinating across departments and functions within the organization
• Develop and monitor performance, reporting matrix across the Commercial team
• Track market development and competition within Nigeria and International Markets
• Participate in business and transactional meetings with different departments and track and record action points to closure
• Analyze product profitability, revenues and expenses across each business verticals and advice the CCO
• Assist the Commercial team in proposals and presentations internally and externally.

Requirements
You’d be a good fit if you have:

• Management Degree / MBA in Marketing would be an added advantage
• 5-10 years post management school in a similar role or in Sales and or Product Marketing
• Strong analytical skills and an eye for detail
• Experienced in getting work done through others and delivering on commitments
• Good interpersonal skills coordinating with different departments
• “Go Getter” with Excellent execution capabilities
• Able and willing to work long hours and meet tight deadlines
• Good research skills.
• Articulate with excellent presentation skills
• Proficiency in Microsoft Excel, PowerPoint and any Project Management software preferred

Knowledge and Skills Requirements:

• Exposure to Sales processes is an added advantage in a software or related tech industry
• Techno-Commercial, person who has a mix of technology understanding and commercial
• Aggressive and analytical
• Excellent verbal and written communication skills
• Strong MS Office skills, especially Word, Excel and PowerPoint.
• The role reports to the CCO.

Remuneration
Very attractive.

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Location: Victoria Island, Lagos

Job Profile
As a Product Lead, a typical day might include the following:

• Define mid- and long-term strategy and roadmap for Terragon connected to overall company's vision and strategy
• Manage and lead an empowered team that is passionate about product success and efficient in delivering end-user value
• Build a product development process that fosters innovation for the Terragon products
• Determine timelines and deadlines for the development of new products with product management and engineering departments.
• Identify and determine features for target personas and clients as well as target metrics and goals for various aspects of our platform usability
• Lead the team responsible for creating compelling stories to the market about product improvements.
• Oversee the launching process for new products, press releases and PR for all Terragon products
• Take part in presentations and speak and present about products to both external and internal audiences.
• Monitor the insights into customers’ usage of current products, untapped opportunity areas and buyer personas, through interviews, surveys, focus groups and sales data.
• Updating on digital best practices in accessibility, usability, requirement writing, agile development, software product management, web analytics and product lifecycle management.
• Bring proven knowledge of industry best practices in product development that translates into appropriate steps and good market positioning.
• Diagnose complex issues and evaluates, recommends, and executes the best resolution.
• Evaluates proposed features and enhancements from the perspective of the digital user experience and makes decisions in the best interest of the consumer.
• Responsible for the development and communication of product strategies dependent on new services/features to drive financial results.
• Provide a data-centric perspective, using data as the basis and drive for priority and measurements of success.

You’d Be a Bood fit if You Have

• A First Degree in any discipline preferably in Engineering or Physical Sciences
• Relevant professional certifications
• Minimum of 5 years of experience working as a Product Manager with a minimum of1 year as a Senior Product Manager
• Experience leading a product team and ability to adapt fast to a new environment
• Strong critical thinker with demonstrated problem-solving abilities in a professional setting
• Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication.
• Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
• Excellent communication and project management skills
• Excellent quantitative and analytical skills.
• Strong written and oral communication skills.
• Knowledge and experience of implementing and promoting AGILE methodologies
• Good understandingof the martech and adtech industry is desired but not compulsory.
• Planning and organization skills.
• Strong knowledge of product management and digital technology solutions.
• Ability to influence large, cross-functional teams in order to achieve business goals and results.
• Ability to listen to multiple points of view and synthesize against goals for recommendations.
• Ability to plan, prioritize and organize effectively and independently.

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Location: Victoria Island, Lagos

Job Profile

• The ideal candidate will have deep technical expertise and strong experience building customer data platforms and marketing technology solutions. This includes designs, implementation and integration with 3rd party systems and larger ecosystems.

Responsibilities
As an Engineering Lead, a typical day might include the following:

• Drive technical design, specifications, and implementation for various components of the customer data platform
• Bring and maintain a strong network of qualified engineering talent to hire from as the need arises
• Maintain high standards of software quality within the team by establishing good practices and habits.
• Work with product owners, technical leads and engineers directly to break down the roadmap and product requirements
• Collaborate with other teams ensuring compatibility between systems.
• Help identify challenges and areas for improvement, assisting in driving our product roadmap.

Requirements
You’d be a good fit if you have:

• Master's Degree
• Strong Software Engineering background, with an ability to work in multiple programming languages as needed.
• Experience with distributed systems and processing high-volume messages or events.
• Strong sense of project ownership and responsibility.
• Experience designing and developing APIs, middleware, and/or backends to support data-heavy analysis -systems
• Strong knowledge of AWS services with multiple production deployment experience, also familiar with microsoft Azure and Google cloud
• Experience building or integrating with programmatic marketing platforms like Facebook audience network or Whatsapp business API, Ad exchanges like Google Adx and CPaaS solutions like Twillio
• Strong communication skills with a remote and distributed team across time zones
• Hands on experience building and managing microservices in production.

Technology Stack:

• Nodejs, Python, RabbitMQ, Kafka, Angular, React, MongoDB, Elasticsearch, Kubernates and a lot of native AWS services.

Remuneration
N22,000,000 Annually.

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Location: Victoria Island, Lagos

The Role

• In this role you will be responsible for building out a robust, Customer Success Program, including finding innovative ways to accomplish identified outcomes.
• You will own the post-sale customer journey, including onboarding and training, technical support, referral requests, and cross-selling new products or functionality into our existing customer base.
• While we have had great customer support and retention thus far, you will be in a position to make a big impact moving forward, carrying the torch and upholding the standards of service for hundreds of Terragons customers.
• Onboarding and training
• Oversee our primary contacts for the onboarding of new customers, training of platform end-users.
• Oversee completion of customer needs and/or management of contractors and outsourced resources to perform work.
• Oversee management of the knowledge base, addition of new articles as needed and ensuring everything is up-to-date and accurate.
• Become a subject matter expert on our technology, and clearly articulate its value in writing, over the phone dialog, and at the occasional in-person industry event.
• Support and retention
• Deepen our customer retention support by preparing the strategy and program for this while working closely with the commercial team to roll this out
• Oversee providing exceptional customer support within established SLA guidelines, track and report out related metrics.
• Oversee management of the long-term health of the customer base by identifying and preempting areas of risk or concern; drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed by extracting the most value from our SaaS tools.
• Understand customer sentiment and outcomes by communicating, defining and tracking health metrics, run NPS and gather other feedback.
• Oversee maintenance of a cadence of communicating with customers about needs and adoption trends via surveys and other tools, and educating them via their preferred channel of communication.
• Sales and product
• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate with the engineering and product development team to troubleshoot technical issues raised by customers.
• Curate the forums, utilize surveys and webinars to determine what feature requests are most needed, and advocate for them on the product team.
• Collaborate closely with sales to drive opportunities.

Who We Are Looking for

• Master's Degree
• You are passionate about tech products & services and what it can accomplish. (Bonus: you understand the challenges our ideal clients face and are excited to be of service to this market.) In addition:
• You have 9+ years of experience in a similar role, 3+ of which should be from a SaaS company.
• You have a high level of attention to detail, and accuracy matters to you.
• You are empathetic and have a real desire to help our customers reach their goals.
• You have good taste: not necessarily a design background, but you know what good looks like (or simply how to rectify bad content, and teach clients good vs bad).
• You can get excited about helping our users get the most out of our tools – including giving tough love when they are using them incorrectly.
• You are driven, self-motivated, enthusiastic, have a “can do” attitude and a results-driven mentality with a bias for speed and action (while not missing the details!)
• You have excellent communication and interpersonal skills, and are able to be flexible and operate effectively with uncertainty and change.

Bonus:

• You have a good understanding of marketing and martech solutions, and you have great experience with CRM systems such as Hubspot, Salesforce, Zoho, etc.,
• You’re just as happy getting your hands dirty with implementation work as you are building out high-level systems/processes, and managing a large team.

What You Will Enjoy

• Salary Range: Attractive
• Health Insurance
• Hybrid work (In-office and WFH)
• Leave allowance