Job Roles at Speedaf Nigeria Limited

Job Summary

• The Key Account Manager (Customer Service) will manage and support Speedaf’s strategic and high-value customers, ensuring service excellence, issue resolution, and SLA compliance across express logistics operations. The role serves as the primary service contact for assigned key accounts.

Key Responsibilities

• Act as the main customer service contact for assigned key accounts
• Manage day-to-day service requests, escalations, and complaint resolution
• Coordinate with operations, warehouse, and dispatch teams to ensure timely deliveries
• Monitor SLA performance and provide regular service updates to clients
• Maintain accurate records of client interactions and issues using CRM tools
• Build strong relationships with corporate clients to improve retention and satisfaction
• Prepare service performance reports for management and clients

Requirements & Qualifications

• HND or Bachelor’s degree in a relevant field
• Minimum of 2 years experience in customer service or key account support
• Experience in express logistics or courier operations is required
• Prior experience working with FMCG, E-commerce, Fintech, or Banking clients
• Strong communication, coordination, and problem-solving skills
• Ability to work in a fast-paced, customer-focused logistics environment

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Job Summary

• The Key Account Manager will be responsible for managing and growing strategic corporate accounts for Speedaf Express Nigeria. The role focuses on revenue growth, client retention, and service excellence across express logistics solutions, working closely with operations to deliver seamless service to high-value customers.

Key Responsibilities

• Manage and grow assigned key accounts across express logistics services
• Develop strong relationships with corporate clients and decision-makers
• Identify upselling and cross-selling opportunities to drive revenue growth
• Serve as the main point of contact for key account escalations and service issues
• Coordinate with operations, customer service, and finance teams to ensure SLA compliance
• Monitor account performance and prepare regular sales and account reports
• Retain existing clients while onboarding new strategic accounts

Requirements & Qualifications

• HND or Bachelor’s degree in Business Administration, Sales & Marketing, or related field
• Minimum of 3 years experience in key account management or B2B sales
• Proven experience in express logistics/courier services
• Prior experience working with E-commerce, Fintech, or Banking clients is required
• Strong negotiation, relationship management, and communication skills
• Ability to work in a fast-paced, target-driven environment