Latest Jobs at Cobranet Limited

Job Description

• Manage the schedule of field Fiber Engineers.
• Handle escalated complaints from other departments.
• Distribute the escalated jobs based on priority and urgency.
• Provide remote technical support for the engineers on field.
• Monitor the quality of Jobs our engineers are doing on the field.
• Make sure the engineers are sending their reports on time.
• Report directly to the HOD.

Requirements
Education and qualifications:

• BSc / HND in Computer Engineering / Telecommunications.
• 4+ years of technical experience in telecommunication field operations.
• Cisco Certified Network Associates (CCNA) is a must.
• Strong communications skills both written and verbal.
• Independent problem solver combined with strong team orientation.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work in high pressure technical environment.
• Knowledgeable in Cisco routers and switches configuration.
• Excellent understanding of wireless communications.

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Description

• A Marketing and Communications job description involves developing and executing Communication and Marketing strategies to promote a company's brand, products, or services.
• Key responsibilities include creating content for various channels, managing social media, analyzing campaign performance, and collaborating with other teams. This role requires strong writing, creative, and analytical skills to ensure consistent messaging and engagement with the target audience.

Key responsibilities

• Strategy development: Create and implement comprehensive marketing and communications plans that align with business goals.
• Content creation: Produce compelling content for a range of platforms, including websites, social media, email, video, and print.
• Campaign management: Plan, execute, and optimize marketing campaigns, including paid search and social media advertising.
• Social media management: Manage and maintain the company's social media accounts and content.
• Performance analysis: Track and analyze key metrics to measure the effectiveness of campaigns and identify areas for improvement.
• Cross-functional collaboration: Work closely with other departments, such as sales, product management, and creative teams.
• Market research: Conduct market research to understand audience preferences and competitor activities.
• Brand consistency: Ensure consistent messaging and brand standards across all communications.

Required skills and qualifications

• Minimum of a Bachelor’s Degree or its equivalent in Marketing, Mass Communication or any related course.
• Minimum of 5 years Cognate Experience as a Marketing and Communication Officer is a MUST. Experience in an ISP is an added advantage.
• Excellent communication skills: Strong written, verbal, and visual communication abilities, with meticulous attention to detail and proofreading skills.
• Creative and strategic thinking: Ability to develop creative content and strategic plans.
• Analytical skills: Experience with data analysis to track performance and optimize campaigns.
• Technical proficiency: Familiarity with social media platforms, content management systems (like WordPress), and analytics tools (like Google Analytics) is often required.
• Project management: Ability to manage multiple projects and deadlines.
• Team player: Ability to collaborate effectively with internal and external stakeholders.

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Job brief

• We are looking for a high-performing Snr. Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative
• You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Prospecting for new sales and opportunities
• Achieving growth and hitting sales targets by successfully managing available resources
• Designing and implementing a strategic business/sales plan that expands company’s customer base and ensure it’s strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while beingfully aware of new products and competition status
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Manage customer portfolio to maximize relationship building opportunities.

Requirements

• BSc / MSc Degree in Business Administration or a related field; certification in sales or marketing will bea n asset
• Successful previous experience as a sales representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administratorin the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent verbal and communication skills with proficiency in English Language
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication.

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Job Summary

• The FOC Supervisor is responsible for overseeing the daily operational activities of the Field Operation Center to ensure compliance with departmental policies, service timelines, and operational standards.
• The role combines supervisory oversight with operational coordination, serving as both a quality control officer for coordinators and the deputy to the FOC Manager.
• The FOC Supervisor ensures that tickets, escalations, reports, and communications are handled promptly and accurately while also stepping into operational or managerial responsibilities whenever required due to staff absence or operational demand.

Key Responsibilities
Operational Oversight and Supervision:

• Monitor and supervise the daily activities of FOC Coordinators to ensure compliance with departmental policies and service level expectations.
• Ensure all tickets, escalations, and customer-related tasks are attended to promptly and within approved timelines.
• Verify that no ticket, mail, or operational request is left unattended to beyond the expected response window.
• Ensure all operational updates are properly communicated and documented on tickets, reports, and tracking platforms.

Quality Assurance and Reporting:

• Review and vet reports submitted by Coordinators and Field Engineers to ensure accuracy, completeness, and proper documentation standards.
• Ensure all final reports contain the correct technical details, resolution updates, and required supporting information before publication or escalation.
• Monitor unresolved or delayed cases and escalate critical issues to the Manager, FOC, where necessary.
• Track operational performance and identify gaps affecting service delivery efficiency.

Coordination and Support:

• Provide guidance and operational support to Coordinators and Field Engineers during task execution.
• Ensure smooth coordination between FOC and other departments involved in service delivery, recovery, installations, and maintenance operations.
• Assist in enforcing operational discipline, accountability, and adherence to established procedures.

Acting Coordinator Responsibilities:

• Step into the full role of an FOC Coordinator whenever a Coordinator is absent or operational demand requires additional support.
• Handle ticket assignment, ETA management, field engineer coordination, reporting, and task follow-up as required.
• Ensure continuity of operations without service disruption during manpower shortages or shift gaps.

Acting Manager Responsibilities:

• Serve as the acting FOC Manager whenever the Manager is unavailable or delegated.
• Supervise departmental operations and make operational decisions within approved authority limits.
• Escalate critical operational, technical, or personnel-related issues to management when necessary.
• Ensure smooth continuity of departmental leadership and workflow management in the absence of the Manager.

Key Deliverables

• Timely response and resolution of operational tickets and escalations.
• Proper supervision and compliance of Coordinators with operational standards.
• Accurate and professionally vetted reports and documentation.
• Effective escalation management and operational continuity during staff absence.
• Improved service delivery efficiency and reduced unattended operational issues.

Qualifications and Experience

• B.Sc. or HND in Engineering, Computer Science, Information Technology, or related field.
• Must have 3–5 years’ experience in field operations, technical coordination, or ISP service management.
• Experience supervising technical teams and handling customer service escalations.
• Good understanding of CRM systems, ticketing platforms, and operational reporting processes.

Skills and Competencies

• Strong leadership and supervisory skills.
• Excellent coordination and multitasking ability.
• Strong understanding of ISP field operations and ticket management processes.
• Excellent communication, documentation, and reporting skills.
• Ability to work under pressure and manage operational priorities effectively.
• Strong problem-solving and decision-making ability.