Jobs at Greywood Hotels and Apartments

• The Maintenance Personnel is responsible for ensuring all hotel facilities, equipment, and systems are functioning safely and efficiently. The role involves routine inspections, timely repairs, and proper maintenance of electrical, plumbing, mechanical, and general infrastructure to maintain a comfortable and safe environment for guests and staff.

Key Responsibilities

Routine Maintenance & Repairs

• Carry out daily inspections of hotel facilities, including rooms, hallways, public areas, and back-of-house areas.
• Perform minor electrical repairs (bulb replacement, sockets, switches, wiring checks).
• Handle basic plumbing tasks (unclogging drains, fixing leaks, replacing taps).
• Maintain and repair mechanical systems such as AC units, fans, heaters, and ventilation.
• Address carpentry tasks (door hinges, locks, furniture repair, shelving).

Preventive Maintenance

• Execute scheduled preventive maintenance on all equipment and machinery.
• Monitor performance of generators, water pumps, boilers, AC units, and other critical systems.
• Keep detailed records of maintenance activities and equipment performance.

Emergency Response

• Respond promptly to urgent maintenance calls from guests or departments.
• Diagnose faults quickly and provide immediate temporary or permanent solutions.
• Support with emergency situations such as power outages, water issues, or safety hazards.

Safety & Compliance

• Ensure all equipment is operating within safety standards.
• Adhere to hotel safety policies and electrical/mechanical regulations.
• Identify and report safety risks, hazards, or potential maintenance issues.

Coordination & Reporting

• Work closely with the Front Desk, Housekeeping, and Management to address maintenance needs.
• Update the maintenance logbook and report completed tasks daily.
• Recommend replacements, upgrades, or procurement of materials and tools.

Qualifications & Skills

• SSCE or Technical Certificate; vocational training in electrical, plumbing, or mechanical work preferred.
• Minimum of 1–3 years experience in hotel or facility maintenance.
• Knowledge of electrical systems, plumbing, carpentry, and HVAC.
• Strong problem-solving skills and ability to work under pressure.
• Good communication skills and a professional attitude.
• Ability to work independently and in a team.

Additional Requirements

• Must be physically fit and able to carry out manual tasks.
• Willingness to work weekends, evenings, and respond to emergency call-outs.
• Attention to detail and commitment to quality service.

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• The Operations Supervisor oversees daily hotel operations to ensure smooth workflow across all departments. The role ensures high service standards, supports staff performance, and maintains operational efficiency. The ideal candidate is organized, proactive, and able to lead teams while maintaining excellent guest satisfaction.

Key Responsibilities

Daily Operations Management

• Oversee day-to-day activities across departments such as housekeeping, front desk, maintenance, laundry, food & beverage, and security.
• Ensure all departments follow hotel policies, standards, and operational procedures.
• Conduct routine checks of hotel facilities to ensure cleanliness, safety, and readiness for guests.
• Monitor staff attendance, shift schedules, and workflow to ensure adequate coverage.

Staff Supervision & Coordination

• Supervise and guide departmental staff to ensure quality service delivery.
• Provide on-the-job coaching to improve staff performance and professionalism.
• Coordinate interdepartmental communication for smooth and effective operation.
• Resolve staff concerns and escalate issues when necessary.

Guest Service & Satisfaction

• Handle guest complaints promptly and professionally to ensure satisfaction.
• Monitor service quality and ensure all guests receive timely assistance.
• Support the front office in managing guest check-in/check-out when needed.
• Ensure all guest requests are followed up and completed efficiently.

Compliance, Safety & Standards

• Enforce health, safety, and sanitation standards throughout the hotel.
• Ensure compliance with hotel policies, SOPs, and quality standards.
• Report any safety hazards or maintenance issues to the appropriate department.

Reporting & Administration

• Prepare daily operational reports for management.
• Monitor inventory for housekeeping, maintenance, and other departments.
• Assist in implementing new operational processes and improvements.
• Participate in staff briefings, meetings, and training sessions.

Requirements

• OND/HND/BSc in Hospitality Management, Business Administration, or related field.
• Proven experience in hotel operations or supervisory role.
• Strong leadership and organizational skills.
• Excellent communication and guest service abilities.
• Ability to multitask and work under pressure.
• Good knowledge of hotel procedures and service standards.

Key Skills

• Leadership & Team Management
• Problem-Solving
• Time Management
• Customer Service
• Attention to Detail

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The Front Desk Supervisor oversees the daily operations of the front office, ensuring excellent guest service, smooth check-in/check-out processes, proper staff coordination, and consistent adherence to hotel standards. This role supports the Front Office Manager and leads the front desk team to deliver exceptional guest experiences.

Key ResponsibilitiesGuest Services

• Supervise the check-in/check-out process to ensure efficiency and professionalism.
• Handle guest inquiries, complaints, and special requests promptly and politely.
• Ensure guests receive accurate information regarding room rates, hotel services, and facilities.
• Monitor guest satisfaction and resolve issues to maintain high service standards.
• Ensure the lobby and reception area are clean, orderly and welcoming.

Front Desk Operations

• Oversee daily front desk activities, ensuring compliance with hotel policies.
• Manage room assignments, reservations, and availability.
• Ensure correct handling of payments, billing issues, deposits, and refunds.
• Review daily reports, shift logs, and audit reports for accuracy.
• Support the night audit when required.

Team Leadership

• Supervise, train, schedule, and evaluate front desk staff.
• Ensure staff follow grooming standards, customer service procedures, and operational guidelines.
• Conduct daily briefings, communicate tasks, and assign responsibilities.
• Provide coaching and corrective actions to maintain productivity and professionalism.

Administration & Coordination

• Maintain proper records, documentation, and operational logs.
• Coordinate with housekeeping, maintenance, reservations, and other departments to ensure smooth guest operations.
• Assist with inventory of front office supplies and ensure availability.
• Report operational issues and follow up on solutions.

Requirements

• OND/HND/Bachelor’s Degree in Hospitality, Business Administration, or related field.
• Minimum 2 years experience in front desk or customer service position; supervisory experience is an advantage.
• Strong communication and customer service skills.
• Ability to handle pressure and resolve conflicts.
• Proficient in hotel management software (e.g., Opera, Protel, or similar).
• Good organizational and multitasking abilities.
• Professional appearance and positive attitude.

Key Competencies

• Leadership and team management
• Customer service excellence
• Problem-solving and decision-making
• Time management
• Attention to detail
• Cash-handling accuracy

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• The Housekeeper is responsible for maintaining high standards of cleanliness, hygiene, and organization in guest rooms, public areas, and back-of-house spaces. The role ensures a clean, safe, and welcoming environment for guests while following established hotel procedures and quality standards.

Key Responsibilities

Room & Area Cleaning

• Clean and arrange guest rooms, bathrooms, and hallways according to hotel standards.
• Change bed linens, replace towels, and restock amenities.
• Dust furniture, clean mirrors, windows, and surfaces.
• Sweep, mop, and vacuum floors in all assigned areas.

Maintenance & Reporting

• Inspect rooms and report any maintenance issues (faulty equipment, damages, missing items).
• Ensure all appliances in rooms are working properly.
• Report lost and found items to the supervisor immediately.

Hygiene & Safety

• Use cleaning chemicals appropriately and safely.
• Follow all health, sanitation, and safety guidelines.
• Maintain proper storage of cleaning materials and equipment.

Guest Service

• Respond promptly to guest requests with courtesy and professionalism.
• Ensure guest privacy and confidentiality at all times.
• Uphold hotel standards to enhance guest satisfaction.

 Teamwork & Operational Support

• Assist in laundry operations when necessary.
• Collaborate with the front office and maintenance team to ensure smooth operations.
• Participate in departmental meetings and training programs.

Requirements

• Previous experience as a housekeeper in a hotel or similar environment is an advantage.
• Ability to work with minimal supervision and follow instructions.
• Strong attention to detail and good time-management skills.
• Ability to stand, lift, bend, and perform physical tasks.
• Good communication and interpersonal skills.

Work Schedule

• Flexible to work shifts, weekends, and public holidays based on hotel operations.

Personal Qualities

• Honest, reliable, and well-organized.
• Polite, neat, and customer-focused.
• Strong sense of responsibility and teamwork.

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• The Laundry Personnel is responsible for providing clean, well-pressed, and properly maintained linens, uniforms, and guest clothing. This role ensures high standards of hygiene, cleanliness, and timely service within the hotel’s laundry department.

Key Responsibilities

Laundry Operations

• Sort, wash, dry, fold, and iron hotel linens, guest clothing, and staff uniforms.
• Operate commercial washing machines, dryers, steamers, and pressing equipment safely.
• Check laundry items for stains, damages, or special care instructions before processing.
• Use detergents, chemicals, and cleaning agents following safety guidelines.

Quality Control

• Ensure all washed items are clean, fresh, stain-free, and neatly finished.
• Inspect linens and uniforms for wear and tear and report damaged items for replacement.
• Maintain high hygiene standards throughout laundry processes.

Guest Service

• Handle guest laundry and dry-cleaning requests promptly and professionally.
• Tag and document guest laundry items to avoid mix-ups.
• Deliver finished laundry items to guest rooms when required.

Equipment & Inventory Management

• Ensure machines and laundry equipment are cleaned and maintained regularly.
• Report equipment faults or malfunctions immediately to the maintenance team.
• Monitor chemical and linen stock levels and notify supervisor when refill or replacement is needed.

Cleanliness & Safety

• Keep the laundry area clean, organized, and free from hazards.
• Follow all health, safety, and hygiene regulations.
• Use protective gear where necessary.

Requirements

• Previous experience as a laundry attendant (hotel experience is an added advantage).
• Basic knowledge of laundry chemicals and fabrics.
• Ability to operate commercial laundry equipment.
• Strong attention to detail and good organizational skills.
• Ability to work under pressure and manage time effectively.
• Physical stamina to stand, lift, and carry laundry loads.

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The Security Officer is responsible for ensuring the safety and security of guests, employees, and property. This role involves monitoring the premises, enforcing security procedures, responding to incidents, and maintaining a safe environment at all times.

Key Responsibilities

• Monitor and patrol premises regularly to detect and prevent security threats.
• Control access to the property by verifying identification and authorizing entry of staff, visitors, and contractors.
• Respond promptly to alarms, disturbances, and emergency situations.
• Handle guest and staff complaints or security concerns professionally.
• Monitor CCTV cameras and other surveillance equipment.
• Conduct routine inspections of doors, windows, locks, and alarms to ensure proper functioning.
• Prepare detailed incident reports and maintain accurate security logs.
• Assist in crowd control during events, peak periods, or emergencies.
• Enforce company policies regarding safety, theft prevention, and misconduct.
• Escort guests or staff to vehicles or restricted areas when necessary.
• Support emergency response procedures such as fire drills, evacuations, and first aid as required.
• Report suspicious activities and safety hazards immediately.

Qualifications & Requirements

• Minimum of SSCE / OND (higher qualifications are an advantage).
• Previous experience in security or similar role is preferred.
• Good communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong observational skills and attention to detail.
• Physically fit and able to stand/walk for long hours.
• Basic knowledge of security procedures and emergency response.
• Ability to operate CCTV and other monitoring equipment.
• Must be trustworthy, disciplined, and vigilant.

Key Competencies

• Alertness and quick response
• Problem-solving skills
• Good judgment and decisio

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• The Waiter/Waitress is responsible for providing exceptional customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience. The ideal candidate must be attentive, courteous, well-presented, and able to multitask in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests warmly as they arrive.
• Present menus and provide detailed information when requested (e.g., portion size, ingredients, or food allergies).
• Take accurate food and beverage orders and enter them into the POS system.
• Serve food and drinks promptly and professionally.
• Check on guests regularly to ensure satisfaction and address any concerns.
• Set up dining tables with clean linens, cutlery, glassware, and condiments.
• Clear tables and reset them for the next guests.
• Ensure cleanliness and organization of the dining area at all times.
• Process payments (cash, POS, or other methods).
• Follow health, safety, and hygiene standards.
• Work closely with kitchen and bar staff to ensure smooth service.
• Assist with closing duties, including cleaning, restocking, and reporting.

Requirements

• Previous experience as a waiter/waitress is an advantage.
• Excellent communication and customer service skills.
• Ability to multitask and stay calm under pressure.
• Good personal grooming and professional appearance.
• Basic math skills and familiarity with POS systems (added advantage).
• Ability to work flexible hours, including weekends and holidays.

Qualities Needed

• Friendly and welcoming personality.
• Attention to detail.
• Team-player attitude.
• Reliability and punctuality.
• Strong work ethic.

Education

• Minimum of SSCE certificate or equivalent.

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The Kitchen Assistant supports the smooth and efficient operation of the kitchen by assisting chefs and cooks with basic food preparation, cleaning, and organization. The role ensures hygiene standards are maintained and that the kitchen environment is clean, safe, and ready for daily operations.

Key Responsibilities

Food Preparation

• Assist with basic food prep such as washing, peeling, cutting, and portioning ingredients.
• Set up workstations, utensils, and equipment before service.
• Plate simple dishes under the supervision of senior kitchen staff.
• Assist in receiving, unpacking, and storing food supplies.

Kitchen Support

• Keep the kitchen clean and organized during and after service.
• Wash dishes, pots, pans, utensils, and cooking equipment.
• Ensure all surfaces, floors, and work areas are sanitized.
• Dispose of waste properly and maintain a clean refuse area.

Stock & Inventory

• Report low stock, damaged goods, or equipment issues to the chef or supervisor.
• Help rotate stock (FIFO method) to maintain freshness and reduce wastage.

Safety & Hygiene

• Follow all food safety and hygiene regulations.
• Use cleaning chemicals, tools, and kitchen equipment safely.
• Wear appropriate protective clothing and adhere to kitchen safety rules.

Skills & Requirements

• Previous experience in a kitchen or hospitality environment is an advantage.
• Basic knowledge of hygiene and food safety practices.
• Ability to follow instructions and work in a fast-paced environment.
• Physical ability to stand for long hours and lift moderate loads.
• Good communication, teamwork, and time-management skills.

Personality & Professional Qualities

• Reliable, punctual, and hardworking.
• Good attitude and willingness to learn.
• Ability to stay calm under pressure.
• Commitment to cleanliness and quality service.

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• We are seeking a reliable and experienced Driver to provide safe, efficient, and timely transportation services. The ideal candidate will be responsible for transporting staff, guests, and goods, maintaining the vehicle in excellent condition, and ensuring compliance with all traffic and safety regulations.

Key Responsibilities

• Safely drive company vehicles to transport staff, guests, or goods to designated locations.
• Follow assigned routes and schedules while ensuring timely arrival.
• Maintain the cleanliness and general upkeep of the vehicle (interior and exterior).
• Conduct routine vehicle inspections and report any mechanical issues promptly.
• Ensure all vehicle documents (license, insurance, roadworthiness) are valid and up-to-date.
• Adhere to company policies, traffic laws, and safety standards at all times.
• Assist passengers with loading and unloading items as needed.
• Keep accurate records of trips, mileage, fuel usage, and maintenance schedules.
• Report any accidents, delays, or traffic issues immediately to management.
• Maintain a professional and courteous attitude at all times.

Requirements

• Minimum SSCE certificate or equivalent.
• Valid driver’s license with a clean driving record.
• Proven experience as a professional driver (minimum 2–3 years preferred).
• Excellent knowledge of road networks, routes, and traffic regulations.
• Ability to operate different types of vehicles (cars, vans, buses depending on company needs).
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Good physical stamina and alertness.
• Punctual, honest, and trustworthy.

Preferred Qualifications (Optional)

• Experience driving for a hotel, corporate organization, or logistics company.
• Basic vehicle maintenance skills.
• Familiarity with using GPS and navigation apps.

Working Conditions

• May require early morning, late evening, weekend, or holiday work depending on assignments.
• Occasional long-distance travel may be required.

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The Cook is responsible for preparing high-quality meals in accordance with established menus, recipes, and standards. The role ensures proper food handling, hygiene, and presentation while maintaining efficiency in the kitchen. The ideal candidate should have strong culinary skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

Food Preparation & Cooking

• Prepare and cook meals according to set recipes, menu guidelines, and portion standards.
• Ensure timely preparation of food for breakfast, lunch, and dinner services.
• Adjust seasoning, taste, and presentation for high-quality results.
• Assist in developing new menu items if required.

Kitchen Operations

• Ensure a clean, organized, and safe kitchen environment at all times.
• Store food properly and maintain stock rotation (FIFO).
• Monitor ingredient levels and report shortages early.
• Assist with receiving, checking, and storing supplies.

Food Safety & Hygiene

• Follow all food safety regulations, including HACCP standards.
• Maintain personal and kitchen hygiene at all times.
• Handle kitchen equipment safely and report faults immediately.

Teamwork & Collaboration

• Work closely with other kitchen staff to ensure smooth service.
• Communicate clearly with supervisors and colleagues.
• Support other kitchen activities when necessary.

Requirements

• Proven experience as a Cook, Chef Assistant, or similar role.
• Knowledge of food preparation techniques, kitchen equipment, and safety practices.
• Ability to follow recipes and maintain consistency.
• Good time-management and multitasking skills.
• Ability to work morning, evening, weekend, and holiday shifts.
• Certificate in Culinary Arts or Catering (an advantage but not mandatory).

Key Skills

• Culinary skills & creativity
• Attention to detail
• Cleanliness & organization
• Communication & teamwork
• Ability to work under pressure