Operation Supervisor at Greywood Hotels and Apartments

• The Operations Supervisor oversees daily hotel operations to ensure smooth workflow across all departments. The role ensures high service standards, supports staff performance, and maintains operational efficiency. The ideal candidate is organized, proactive, and able to lead teams while maintaining excellent guest satisfaction.

Key Responsibilities

Daily Operations Management

• Oversee day-to-day activities across departments such as housekeeping, front desk, maintenance, laundry, food & beverage, and security.
• Ensure all departments follow hotel policies, standards, and operational procedures.
• Conduct routine checks of hotel facilities to ensure cleanliness, safety, and readiness for guests.
• Monitor staff attendance, shift schedules, and workflow to ensure adequate coverage.

Staff Supervision & Coordination

• Supervise and guide departmental staff to ensure quality service delivery.
• Provide on-the-job coaching to improve staff performance and professionalism.
• Coordinate interdepartmental communication for smooth and effective operation.
• Resolve staff concerns and escalate issues when necessary.

Guest Service & Satisfaction

• Handle guest complaints promptly and professionally to ensure satisfaction.
• Monitor service quality and ensure all guests receive timely assistance.
• Support the front office in managing guest check-in/check-out when needed.
• Ensure all guest requests are followed up and completed efficiently.

Compliance, Safety & Standards

• Enforce health, safety, and sanitation standards throughout the hotel.
• Ensure compliance with hotel policies, SOPs, and quality standards.
• Report any safety hazards or maintenance issues to the appropriate department.

Reporting & Administration

• Prepare daily operational reports for management.
• Monitor inventory for housekeeping, maintenance, and other departments.
• Assist in implementing new operational processes and improvements.
• Participate in staff briefings, meetings, and training sessions.

Requirements

• OND/HND/BSc in Hospitality Management, Business Administration, or related field.
• Proven experience in hotel operations or supervisory role.
• Strong leadership and organizational skills.
• Excellent communication and guest service abilities.
• Ability to multitask and work under pressure.
• Good knowledge of hotel procedures and service standards.

Key Skills

• Leadership & Team Management
• Problem-Solving
• Time Management
• Customer Service
• Attention to Detail