F&B Manager at Casa45 Lagos

The F&B Manager is responsible for overseeing all food and beverage operations to ensure exceptional guest experience, efficient service delivery, and profitability. This role manages staff performance, maintains quality standards, and ensures compliance with operational, health, and safety regulations.

Key Responsibilities

• Oversee daily operations of all F&B outlets, including restaurant, bar, lounge, and room service.
• Ensure high-quality service delivery and excellent guest satisfaction.
• Develop and implement F&B policies, procedures, and service standards.
• Manage staff scheduling, supervision, training, and performance evaluation.
• Collaborate with the kitchen and procurement teams to ensure proper stock levels, menu consistency, and cost control.
• Monitor food and beverage costs, waste, inventory, and profitability.
• Handle customer complaints professionally and ensure timely resolution.
• Ensure compliance with hygiene, safety, and sanitation regulations.
• Support the development of menus, promotions, and service innovation.
• Prepare operational reports and recommend improvements to management.