Jobs at Drugstoc eHub Limited

Job Summary

• The Collections Officer is responsible for recovering outstanding customer payments while maintaining positive customer relationships.
• The role focuses on managing overdue accounts, negotiating repayment plans, and reducing bad debt to support cash flow. Success requires strong negotiation skills, professionalism, and a firm but customer-centric approach.

Key Responsibilities

• Review receivables aging reports and prioritize overdue accounts
• Contact customers via calls, emails, and letters to recover outstanding payments
• Negotiate and implement payment plans in line with company guidelines
• Track adherence to payment commitments and follow up on defaults
• Maintain accurate records of all collection activities and system updates
• Issue final demand notices and recommend escalation when required
• Collaborate with Sales, Account Managers, and Receivables to resolve disputes
• Prepare reports on collections performance, trends, and recovery rates.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related fields
• Minimum of 2 years’ experience in collections, credit control, or accounts receivables
• Proficiency with ERP, accounting, or CRM systems
• Strong integrity and ability to work independently and within a team.
• Male candidates are most preffered for gender balance.

Core Skills & Competencies:

• Strong debt recovery, negotiation, and persuasion skills
• Excellent communication and relationship management abilities
• Knowledge of credit control, receivables, and collections best practices
• Familiarity with financial reporting, delinquency analysis, and recovery processes
• High attention to detail, documentation accuracy, and compliance.

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Job Summary

• Oversee pharmaceutical warehouse operations, ensuring safe, compliant, and efficient storage, handling, and distribution of medicines.
• Maintain inventory accuracy, product quality, regulatory compliance (PCN, NAFDAC, GDP), and operational efficiency while supporting order fulfillment and continuous improvement initiatives.

Key Responsibilities

• Ensure regulatory and professional compliance in all warehouse activities.
• Supervise proper storage, handling, and distribution of medicines, including cold-chain and controlled products.
• Manage inventory: receiving, picking, packing, dispatch, cycle counts, and stock reconciliation.
• Approve inbound/outbound products, monitor batch tracking, expiries, and documentation.
• Lead investigations of stock discrepancies, damages, recalls, and implement corrective actions.
• Coordinate audits, inspections, and internal quality reviews.
• Collaborate with Procurement, Sales, Customer Service, and Logistics to ensure smooth operations.
• Develop, implement, and improve SOPs; train and supervise warehouse staff.
• Monitor warehouse KPIs and prepare operational reports.
• Maintain health, safety, and security standards.

Requirements

• B.Pharm or PharmD from a recognized institution.
• Registered and licensed with the Pharmacists Council of Nigeria (PCN).
• 3–5 years’ experience in pharmaceutical warehouse operations, distribution, or supply chain.
• Knowledge of GDP, inventory management systems, and audit processes.
• Experience in pharmaceutical distribution/wholesale or healthcare logistics is desirable.
• Strong leadership, organizational, analytical, and communication skills.
• Willingness to work in Ibadan and support extended operational hours.

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Job Summary

• The Technical Support Specialist provides timely, accurate, and professional technical assistance to DrugStoc’s customers and internal users, ensuring a seamless experience with the company’s pharmaceutical technology platform.
• The role involves responding to support tickets, diagnosing and resolving technical issues, and serving as a key liaison between customers and internal product and engineering teams.
• The specialist also supports customer onboarding, documents recurring issues, and contributes to continuous platform improvement while maintaining high service standards.

Key Responsibilities

• Serve as the primary contact for customers experiencing technical issues across phone, email, or chat.
• Diagnose and resolve technical problems, including access issues, order processing errors, and system bugs.
• Log, track, and manage support tickets with clear documentation of issues and resolutions.
• Escalate complex issues and collaborate closely with engineering and product teams.
• Support customer onboarding, training, and adoption of the DrugStoc platform.
• Develop and maintain support documentation, FAQs, and knowledge base articles.
• Monitor support performance against service level agreements (SLAs).
• Respond to urgent incidents and provide timely updates during system outages.

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Job Summary

• As a Digital Transformation Officer, you will play a key role in driving digital transformation and product marketing strategies across the organization.
• You will be responsible for developing and executing go-to-market strategies for our digital products, analyzing market trends and customer needs, and collaborating with cross-functional teams to drive business outcomes

Responsibilities

• Develop and execute product marketing strategies for digital products, including positioning, messaging, and launch planning.
• Collaborate with cross-functional teams, including product, sales, and customer success, to align marketing strategies with business objectives.
• Analyze market trends, customer needs, and competitor activity to inform product development and marketing strategies.
• Identify opportunities for digital transformation and develop plans to digitize business processes and improve operational efficiency.
• Work closely with the product team to develop and launch new digital products and features, and ensure successful adoption of digital transformation initiatives.
• Develop and track key metrics to measure product performance, customer engagement, and digital transformation success.
• Stay up-to-date on industry trends and emerging technologies, and apply this knowledge to drive innovation and growth.

Requirements

• 3 – 4 years of experience in product marketing or a related field.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience with product marketing principles, including positioning, messaging, and launch planning.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to interpret data and inform decision-making.
• Experience with digital transformation principles and strategies.