Collections Officer at Drugstoc eHub Limited

Job Summary

• The Collections Officer is responsible for recovering outstanding customer payments while maintaining positive customer relationships.
• The role focuses on managing overdue accounts, negotiating repayment plans, and reducing bad debt to support cash flow. Success requires strong negotiation skills, professionalism, and a firm but customer-centric approach.

Key Responsibilities

• Review receivables aging reports and prioritize overdue accounts
• Contact customers via calls, emails, and letters to recover outstanding payments
• Negotiate and implement payment plans in line with company guidelines
• Track adherence to payment commitments and follow up on defaults
• Maintain accurate records of all collection activities and system updates
• Issue final demand notices and recommend escalation when required
• Collaborate with Sales, Account Managers, and Receivables to resolve disputes
• Prepare reports on collections performance, trends, and recovery rates.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related fields
• Minimum of 2 years’ experience in collections, credit control, or accounts receivables
• Proficiency with ERP, accounting, or CRM systems
• Strong integrity and ability to work independently and within a team.
• Male candidates are most preffered for gender balance.

Core Skills & Competencies:

• Strong debt recovery, negotiation, and persuasion skills
• Excellent communication and relationship management abilities
• Knowledge of credit control, receivables, and collections best practices
• Familiarity with financial reporting, delinquency analysis, and recovery processes
• High attention to detail, documentation accuracy, and compliance.