Job Vacancies at Human Capital Partners (HCP)

AVAILABLE OPENING FOR ENTERPRISE APPLICATIONS SUPPORT OFFICERS IN A NEWLY LICENSED FINTECH IN LAGOS, NIGERIA.

JOB SUMMARY:

The role will be responsible for detailed design, programming, testing and roll-out tasks for application development projects, along with providing production application support.

RESPONSIBILITIES:

• Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications.
• Assist development lead in all activities with respect to application development and management operations and support.
• Contribute to planning the introduction of new application systems.
• Develop high-level designs of systems.
• Develop prototypes to improve envisioning and communication and proof-of-concept systems to test technology to validate potential solutions.
• Perform coding duties according to the functional and technical specifications to solve a business problem.
• Actively participate in program unit testing, integration and system testing to ensure they meet quality standards.
• Ensure that developed solutions are peer reviewed and formally documented.
• Assist in maintaining, supporting and upgrading existing IT systems and applications.
• Design, code, test, and document web application software.
• Participate in the customisation of application packages.
• Ensure that solutions meet requirements outlined in the design documentation.
• Review technical constraints and performance issues of business intelligence and integration solutions.
• Provide leadership and technical guidance to reports.

REQUIREMENTS:

• A first degree in a business or IT related discipline. Master’s degree/ MBA or a recognised professional certification.
• Minimum of six (6) years’ experience in designing, developing, and delivering solutions on Enterprise Solutions like Oracle EBS, Hyperion, Oracle Fusion Cloud, Microsoft CRM, Business Process Automation etc.
• Proficient knowledge of software development frameworks, concepts, and best practices.
• Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, BPMS, etc.
• Proficient knowledge of relational database management system and tools.
• Familiarity with JavaScript, CSS and HTML and XML
• Creative, results-oriented, and able to problem-solve.
• Excellent interpersonal and analytical skills.
• Excellent written and oral communication skills.

Reference Number: ES00310

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AVAILABLE OPENING FOR SOFTWARE ENGINEERS IN A NEWLY LICENSED FINTECH IN LAGOS, NIGERIA.

JOB SUMMARY:

The software engineer is responsible for delivering the best user experience across different application interfaces (both web and mobile), which ensures customer satisfaction and loyalty.

RESPONSIBILITIES:

• Plan and implement new application user interface designs for both web and mobile solutions.
• Optimize existing user interface designs.
• Create intuitive and user-friendly experience interfaces for all applications.
• Communicate with clients to understand their business goals and objectives.
• Combine creativity with an awareness of the design elements.
• Create prototypes for new product ideas.
• Test new ideas before implementing.
• Conduct an ongoing user research.
• Interpret data and provide qualitative feedback.
• Create user stories, personas, and storyboards.
• Determine information architecture and create sitemaps.

REQUIREMENTS:

• A first degree in a business or IT related discipline. Master’s/ MBA degree or membership of any professional qualification.
•  Minimum of seven (7) years’ experience in designing, developing, and delivering solutions.
• Proficient knowledge of software development frameworks, concepts and best practices.
• Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Proficient knowledge of relational database management system and tools.
• Working knowledge of quality control and assurance.
• Creative, results-oriented, and able to problem-solve.
• Strong interpersonal and analytical skills.
• Excellent written and oral communication skills.

Reference Number: ES00311

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AVAILABLE OPENING FOR NETWORK AND INFRASTRUCTURE OFFICERS IN A NEWLY LICENSED FINTECH IN LAGOS, NIGERIA.

JOB SUMMARY:

The role involves using the software and hardware assets of a network that facilitates the communication of the organisation’s entire network, network connectivity, management, and operations to enable the interface between users, applications, services, internet and more.

RESPONSIBILITIES:

• Provide technical support to the development of the infrastructure systems and services.
• Define, order, and monitor installation and integration of hardware in the network, including routers, switches, servers, power systems, and cables. 
• Plan, design, and deploy networks.
• Specify, test, and deploy new or enhanced servers, including applications and software services.
• Carry out troubleshooting of servers and decide on prioritization during service breakdowns and partake in detailed research to determine the sources and resolve them.
• Manage switching, routing, firewalls, LANs, WLANs, TCP/IP, VPNs, and VoIP. 

REQUIREMENTS:

•  A first degree in computer science, engineering, IT or a related discipline from an accredited institution.
• Minimum of five (5) years’ experience in designing and deploying networks and must have worked with optical technologies and routing protocols. 
• Knowledgeable in network and security concepts, different server technologies, SAN technology, virtualization technologies, system/application tuning techniques.
• Knowledgeable about system performance optimization and data center management.
• Excellent analytical and problem-solving skills. 
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.

Reference Number: ES00309

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AVAILABLE OPENING FOR HEAD, PRODUCT MANAGEMENT IN A NEWLY LICENSED FINTECH BACKED BY A FOREMOST FINANCIAL SERVICES GROUP IN NIGERIA

JOB SUMMARY

The Head, Product Development is responsible for Product Expansion and Innovation, Product Performance Management and Customer/Network Insights.

RESPONSIBILITIES

• Analyse customer, channel, and competitor/market data for business reports to key stakeholders and executive management.
• Investigate and identify data necessary to achieve desired business outcomes and resolve data quality issues.
• Identify opportunities for product innovation and product enhancements.
• Liaise with internal stakeholders and/or external research agencies on product development and management.
• Provide oversight to team activities related to Product Development and Customer/Network Insights.
• Develop and maintain standard operating procedure manuals for all activities related to Agent Channels and Product Management.
• Prepare product specification documents, business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
• Collaborate with the Development Team to design marketing campaigns and product promotions.
• Provide weekly business and periodic strategic reports to key stakeholders and executive management.
• Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy.

REQUIREMENTS

• B.Sc. and Professional Certification.
• Minimum of seven (7) years’ cognate experience.
• Project and Customer Relationship Management skills.
• Knowledge of Regulatory Policies and Guidelines.
• Industry Knowledge – global trends of mobile payments and financial inclusion.
• Product strategy, development and management.
• Excellent Problem Solving and Analytical skills.
• Data Gathering and Analysis.
• Communication and Technical skills.

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AVAILABLE OPENING FOR HEAD, BRAND AND MARKETING IN A NEWLY LICENSED FINTECH BACKED BY A FOREMOST FINANCIAL SERVICES GROUP IN NIGERIA

JOB SUMMARY

• The Head, Brand and Marketing reports to the Group Head, Marketing and Corporate Communications and is responsible for:
• Using customer and trend research to create strategies that will change how people perceive the brand through advertising, design and events.
• Driving the Group brand management to meet long and medium-term objectives of timely creative communications, brand positioning and perception management.
• Managing the Group’s local and international product and corporate brands aligning to global best practices and delivering business goals.

RESPONSIBILITIES

• Manage departmental advertising budget of over N2billion while overseeing HoldCo, OpCos and Group subsidiaries’ marketing plans.
• Coordinate the development, implementation and review of the Group’s brand strategy, in accordance with the Group’s overall strategic business plan.
• Responsible for overseeing stakeholder managers, production and channel management, media planning and buying teams as well as external advertising agencies, brand consultancies, audio-visual production companies, and others.
• Last line of defense for brand quality to drive strategic monolithic brand identity across the group.
• Establish and manage protocols and conventions for product naming, advertising and communications across the Group and subsidiaries.
• Oversight responsibility for advertising including scheduling, monitoring and evaluation of advertising campaigns across all channels groupwide to maximize resources and drive ROI.
• Track and measure ROI on all major advertising campaigns and brand properties in line with strategic business imperatives.
• Establish Group brand framework and ensure adherence to Group brand architecture.
• Ensure compliance with regulatory requirements (local and international) as well as adherence to Corporate Identity guidelines across the Group to maintain brand integrity across all touch points.
• Lead efficiency drive by fully exploiting Group strength across international, regional and local markets and sectors.
• Run periodic brand health checks to measure brand saliency, perception and brand performance across the Group and share results/learning across teams to optimise future delivery.

REQUIREMENTS

• First Degree in Humanities.
• Minimum of twelve (12) years cognate experience with at least four (5) years at senior level.
• Knowledge of quantitative and qualitative market research, brand/market planning.
• Professional membership of APCON, NIM, NIPR.
• Sound knowledge of local and international advertising trends.
• Knowledge of the legal and regulatory aspects of the advertising/media industry as well as banking, insurance and allied industries across international markets.
• Understanding of consumer trends and knowledge of international communications protocols and conventions.
• knowledge of project management and reporting.
• Excellent interpersonal and Intercultural communication skills.
• Good writing, analytical and presentation skills.

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AVAILABLE OPENING FOR BRAND AWARENESS AND MARKETING SUPPORT OFFICER IN A NEWLY LICENSED FINTECH BACKED BY A FOREMOST FINANCIAL SERVICES GROUP IN NIGERIA

JOB SUMMARY

The Brand Awareness and Marketing Support Officer reports to the Head, Brand and Marketing and is responsible for:

Using customer and trend research to create strategies that will change how people perceive the brand. This can involve overseeing advertising, design, and events.
Ensure that branding is consistent across advertising and campaigns and working to ensure that a brand remains recognisable, up to date, and exciting to customers.
Planning ways to promote and change the public perception of the company’s brand, work ‘in-house’ on their own brands, where it is likely that they will work solely on a single brand and ensuring branding is consistent across advertising and campaigns.

RESPONSIBILITIES

• Carry out market research to keep up to date with customer trends, as well as trying to predict future trends.
• Develop strategies and manage marketing campaigns across print, broadcast and online platforms to ensure that products and services meet customers’ expectations and to build the credibility of brand.
• Analyse the success of marketing campaigns and creating reports.
• Supervise advertising, product design and other forms of marketing to maintain consistency in branding.
• Meet with clients and work with colleagues across multiple departments such as marketing assistants, marketing managers and Head, Brand and Marketing.
• Support the Head, Brand and Marketing Unit in the formulation and implementation of marketing strategies.

REQUIREMENTS

• A First Degree.
• Minimum of five to ten (5 - 10) years’ executive level operational experience.
• Relevant professional qualifications and certifications.
• Knowledge of market research and client management.
• Time and project management skills.
• Analytical and Team working skills.

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JOB SUMMARY
The role will be reporting to the Lead, Business Intelligence & Coordination. The role will be responsible for developing a framework for managing performance and deliver management reporting for decision making and interventions. Develop and manage a comprehensive framework for Revenue Assurance. Drive strategic performance improvement initiatives for the group. Support the formal strategy making processes for the Group.

RESPONSIBILITIES

• Analyze eBusiness & Retail products performance continuously and comprehensively and provide timely advise to management on improvement options.
• Manage the Group’s performance to drive achievement of the Group and the Firm’s Objectives
• Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor, and continuously improve performance.
• Work with business and operations owners as well as other SBUs in the Firm to identify information needs and develop reporting to address those needs consistently.
• Support in planning, developing, communicating, and executing the Group’s strategy.
• Develop policies, procedures, and process frameworks for Revenue Assurance.
• Perform budgeting for the group and ensure compliance of business operations to budget.
• Ensure proper accounting processes to drive transparent cost reporting and visibility of revenue stream.
• Oversees the Group’s payable and receivables functions
• Manage the Group’s profit and loss account and supervise the reconciliation functions for the account and other Admin functions.
• Plan the Group’s strategy retreats, workshops, knowledge sharing sessions and monthly meetings.
• Manage overall business relationships to maximize revenue and profit as well as manage the key performance areas of the team.
• Champion the formulation and implementation of strategies, plans and programs (IFF Product Paper) for the delivery of the Firm’s products targeted at Emerging Corporates customers and generate revenues.

REQUIREMENTS

• First degree in any Discipline, preferably Economics, Finance, Computer Science, and Accounting
• A professional certification in Accounting (ACCA, ICAN, CFA) is an advantage
• Minimum experience – Minimum of 2 years working experience in banking or financial services industry
• Prior experience in Business Strategy and Planning
• Outstanding experience in Performance Management and Reporting
• Good understanding of Financial Services revenue and cost levers
• Experience in Data Analysis and Modeling
• Sound understanding of electronic and retail products.
• Understanding of charging principles, and fees model in financial services environment.
• Ability to combine strong analytical skills with sound business knowledge
• Quality Report Writing Skills

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JOB SUMMARY
The role will be responsible for providing effective day-to-day administrative Lead to ensure the seamless and smooth running of systems, processes, and office infrastructure.

RESPONSIBILITIES

• Provide leadership to ensure that budget cost remains within limit.
• Acknowledge receipt of all requests and maintain up-to-date records.
• Ensure set targets are met in line with budget.
• Attending to staff enquiries/requests bank-wide and ensure timely resolution of same.
• Ensure strict compliance to policy and guidelines of the bank.
• Provide strategic leadership and direction to the Team towards the realization of the Firm’s objectives and goals.
• Provide specialist financial advice and support to the department.
• Remain abreast of the market, industry, competition, and regulatory developments to contribute to the enhancement of the Firm’s overall objectives.
• Interface with General Services to ensure that assets are adequately maintained and secured
• Document, track and monitor requests to ensure timely resolution
• Generate weekly activity reports and timely rendition of same
• Manage peculiar risks within the team. Work closely with risk management to develop suitable risk acceptance criteria (RAAC)
• As part of the Firm’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

REQUIREMENTS

• Minimum of a BSc in Finance/Account or any relevant numerate discipline.
• Minimum of ten (10) year of experience in accounting function.
• Banking structure, policies and procedures.
• Service Level Management
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Reasoning and Analytical Skills
• Business Advisory
• Budget Planning & Control
• Financial Analysis
• Business/ Operational Strategy

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Job Summary

• Lead, plan, direct and control all activities related to process of definition, delivery and measurement of service levels and establish mechanisms for continuous improvement in a way aligned to corporate strategy and in accordance with established methodologies, guidelines, and procedures.
• Control delivery of products and services that are required of IT and coordinate IT communication.
• Design and implement an IT strategy and roadmap across the IT ecosystem with a core objective to improve the IT service capability, enabling the business to achieve its corporate growth strategy.
• Mentor and motivate teams to achieve productivity and engagement.

Responsibilities

• Design policies that align with overall strategy.
• Coordinate customer service operations and find ways to ensure customer retention.
• Oversee the implementation of technology solutions throughout the organisation.
• Responsible for the organisation’s strategic technical direction, driving profitable business growth using multi-channel technical solutions.
• Encourage growth through technical innovations, have creative control over the IT service delivery, to improve and enhance customer experience.
• Report on operational performance and suggest improvements.
• Manage the escalation of issues for resolution at appropriate levels.
• Identify, propose, and participate in the implementation of new services based on trends, internal demand (e.g., business plans) and external demand (e.g., regulatory requirements)
• Continuously monitor and report service levels to ensure responsiveness of IT to business.
• Attain stability across all IT platforms by collaborating with Command center team to ensure that services are monitored, and attention of Service Owners is drawn for prompt resolution.
• Provide leadership for the Enterprise Command Center Assess risk and manage activities affecting the production environment and client facing application availability.
• Ensure prompt and effective delivery of all enterprise core banking applications to the customers.
• Lead proactive monitoring, operation, and maintenance of all enterprise core banking applications to support operations and ensure compliance to relevant standards.
• Co-ordinate team leads of all enterprise core banking applications to manage configurations, problems, incidents, IT service continuity and availability of enterprise core banking applications.
• Coordinate closure of Vulnerability issues raised against all enterprise core banking applications.
• Lead effort to evaluate, recommend, integrate, and coordinate enhancements to the channel’s applications and infrastructure services.
• Drive technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure.
• Work with Enterprise Architects to manage the track of information on all channel’s assets.
• Coordinate with IT and the business teams to develop capacity management plans to ensure optimal network operations.
• Work with IT Risk Management to determine and implement DR requirements based on business needs.
• Work with IT Risk Management to ensure the disaster recovery plan is kept current and operable in case of disaster.
• Lead effort to provide support to all applications in production environment.
• Provide leadership and technical guidance to reports.
• Provide technical consultation and advice for enhanced business performance and improvement benchmarks to a range of decision makers
• Ensure all application issues are resolved within the agreed SLA and documented accordingly.
• Provide regular and accurate management reporting on IT Service Delivery team performance.

Requirements

• A First Degree in Business /IT related discipline from an accredited institution. M.Sc / MBA or a recognised professional certification.
• Minimum of ten (10) years’ experience in an IT Services/ Operations Function. At least 5 years of managerial experience.
• Proficient knowledge of service management frameworks, concepts and best practices (e.g., ISO 20000, ITIL, etc.)
• Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Sound influencing and managerial skills.
• Creative, strategic, and result oriented.
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Excellent leadership skills.