Job Openings at FoodCourt

Job Description

• Monitor all banking activities to detect irregularities.
• Timely rendition of daily/ weekly/ Monthly reports.
• Daily reconciliation of bank balances in various banks
• Analyzing data regarding bank accounts
• Provide documentation for the purpose of supporting all financial transactions.
• Reconcile bank reports to bank statements.
• Reconcile and process transactions that are complex in nature.
• Preparing monthly bank reconciliation reports regarding all cash deposits to the bank(s)
• Assist auditor with documentation required for the auditors to do their job satisfactorily.
• Continuously follow up on all transactions continuously and provide updates to the management.
• Reconcile discrepancies in different accounts.
• Identify the root cause of any discrepancies and eliminate them to prevent further variances.
• Continuously implement ways to improve reconciliation processes and controls.
• Adhere to corporate standards and procedures in all reconciliation activities.

go to method of application »

Job Description

Customer Outreach:

• Monitor and Analyse Kitchen related complaints and ratings and give daily feedback (on a shift by shift
• In charge of the recording, tracking and communicating meal replacements
• Liaise with CS team lead to Initiate outbound calls or communication with customers to provide proactive support when orders are running late or there is an issue with the food
• Thorough understanding of the meals to be able to onboard clients adequately on our dishes.
• Relationship management: Work with the Tech team to understand our regular customers and their order profile
• Monitor and Follow up on orders in the kitchen to ensure no order stays longer than 25minutes Max. Work with packaging and Baine marie to ensure there are no delays or confusions Daily reports on the dishes that took the longest time and why.
• Suggest menu item alternatives to customers when items are sold out.
• Make calls to customers fortnightly to gather feedback about the food taste and experience

Upselling and Cross-Selling:

• Identify opportunities to upsell or cross-sell additional products, menu items, or promotions to customers.
• Educate customers about new menu offerings, special deals, or loyalty programs to increase customer engagement and revenue.

Customer Retention and Loyalty:

• Build rapport and maintain relationships with customers through personalised communication.
• Address customer concerns or issues proactively, aiming to resolve them and retain customer loyalty.
• Provide exceptional customer service that leaves a positive impression and encourages repeat business.

Promotional Campaigns:

• Support marketing initiatives by reaching out to customers to promote new menu items, limited-time offers, or special events.
• Explain the benefits and features of promotional campaigns, encouraging customer participation and engagement.

Customer Surveys and Feedback:

• Conduct outbound surveys to gather customer feedback on their experience, food quality, and overall satisfaction.
• Document and analyze customer feedback to identify trends, areas for improvement, and suggestions for enhancing service.

Database Management:

• Maintain accurate and up-to-date customer information in the customer relationship management (CRM) system.
• Ensure that customer preferences, contact details, and interaction history are properly recorded for future reference.

Reporting:

• Generate reports on outbound customer service activities, including call volumes, success rates, and customer feedback.
• Analyze performance metrics and provide insights to management for process improvement and decision-making.

Collaboration:

• Collaborate with the inbound customer service team, kitchen staff, and delivery personnel to ensure seamless customer experiences.
• Share customer insights, feedback, and suggestions with relevant teams to improve overall operations and customer service.

Continuous Learning:

• Stay updated with the latest menu offerings, technology updates, and industry trends to provide accurate information and support to customers

go to method of application »

Job Description

• Food Safety Compliance: Ensure that all food handling, storage, and preparation activities adhere to food safety regulations and guidelines, such as HACCP (Hazard Analysis and Critical Control Points).
• Quality Control: Conduct regular inspections of food products, ingredients, and kitchen equipment to ensure that they meet established quality standards. Identify and report any deviations or non-compliance.
• Documentation: Maintain accurate and up-to-date records of quality control checks, food safety protocols, and any corrective actions taken. This includes temperature logs, sanitation records, and quality checklists.
• Training: Assist in training kitchen staff on food safety protocols and quality control standards. Ensure that employees are aware of and follow the required procedures.
• Product Testing: Conduct sensory evaluations, such as taste and texture assessments, to ensure the consistency of food products and make necessary adjustments.
• Supplier Management: Collaborate with suppliers to ensure the quality of incoming ingredients and materials. Manage the receipt and inspection of supplies to confirm their adherence to quality standards.
• Audits and Inspections: Prepare for and assist with internal and external audits and inspections by regulatory authorities. Address any findings or recommendations in a timely manner.
• Continuous Improvement: Identify areas for improvement in food safety and quality control processes and assist in the development and implementation of corrective and preventive actions.
• Health and Safety: Promote and enforce workplace safety practices among kitchen staff to prevent accidents and injuries.

go to method of application »

Job Description

• The bookkeeper is responsible for maintaining accurate and up-to-date financial records.
• The bookkeeper accounts payable by recording and tracking all expenses, including invoices from suppliers, utilities, and other service providers.
• He handles accounts receivable by recording sales, generating invoices, and tracking payments from customers.
• Preparing and filing financial documents
• Update and maintain the general ledger
• Reconciliation of entries into the accounting system
• Recording of debits and credits
• Maintain the trial balance, by a reconciliation of general ledgers
• Account reconciliation to assert the accuracy of transactions
• Use knowledge of local laws to comply with reporting requirements
• Monitor any variances from the projected budget

go to method of application »

Job Description

• Prepares audit finding memorandum and working papers to ensure adequate documentation exists to support the completed audit and recommendations.
• Performing the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations.
• Determining internal audit scope and developing annual plans.
• Act as an objective source of independent advice to ensure validity.
• Identify loopholes and recommend risk aversion measures and cost savings.
• Submission of daily/weekly/monthly report to the board
• Participate in investigations, inspections and stock counts.
• Verifies assets and liabilities by comparing items to documentation.
• Identify anomalies, wastage, cost reduction opportunities and overall business improvement opportunities.
• Preventing revenue thefts and revenue losses
• Participate in market survey and cheaper ways of sourcing for key materials.
• Implementation of audit strategies/ programmes for preventing and detecting fraud/ wastages.
• Responsible for all pre- and post- payment audit in all areas, including material procurement, facilities management expenditures, project/ construction expenditures, etc

go to method of application »

Job Description

Inventory Management:

• Regularly monitor and update inventory levels for all kitchen ingredients, equipment, and supplies.
• Maintain accurate records of stock quantities and expiration dates.
• Implement first-in, first-out (FIFO) procedures to minimize food wastage.
• Place orders for supplies as needed to maintain adequate stock levels.

Receiving and Inspection:

• Receive deliveries from suppliers and ensure they match the purchase orders.
• Inspect incoming goods for quality and accuracy.
• Verify invoices and packing slips and report any discrepancies.

Storage and Organization:

• Properly store food items and supplies to maintain quality and safety standards.
• Keep the storage areas clean, well-organized, and free from pests.
• Implement proper storage rotation to minimize waste.

Communication and Coordination:

• Collaborate with the kitchen staff to ensure they have the necessary ingredients and supplies for daily operations.
• Coordinate with suppliers to schedule deliveries and address any supply issues.
• Communicate with management regarding inventory status and supply needs.

Quality Control:

• Conduct regular quality checks on stored items to ensure they meet food safety and quality standards.
• Promptly remove any items that do not meet quality criteria.

Safety and Compliance:

• Adhere to all health and safety regulations and guidelines in food handling and storage.
• Keep records of safety and sanitation procedures and ensure compliance.

go to method of application »

Job Description

• Maintain a comprehensive record of all company assets, including equipment, vehicles, machinery, and other tangible assets.
• Coordinate the acquisition and disposal of assets, ensuring that procurement aligns with the company's needs and budget
• Monitor the depreciation of assets over time and ensure that assets are valued accurately on the company's financial statements.
• Develop and implement strategies for the entire lifecycle of assets, including maintenance, repair, and replacement planning.
• Keep accurate records of all products, goods, and materials in stock, ensuring that levels are maintained within acceptable thresholds.
• Analyze historical data and market trends to forecast demand and optimize inventory levels to prevent overstocking or stockouts.
• Conduct regular assessments of inventory levels and asset values, identifying and addressing discrepancies.