Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.
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Job Summary
- Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities:
Customer Service & Inquiry Handling
- Respond to customer inquiries via phone, email, one-on-one interactions, etc.
- Provide information about banking products, services, policies, and procedures.
- Maintain a professional and positive attitude while assisting customers.
Cash Handling & Tellering Functions
- Process deposits, withdrawals, transfers, and payments accurately and efficiently.
- Handle cash transactions, verify amounts, and ensure accurate record-keeping.
- Reconcile daily transactions and balance cash drawers at the end of day.
- Issue cheques, drafts, and other banking instruments.
Issue Resolution & Technical Support
- Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
- Resolve customer complaints promptly, ensuring a positive experience.
- Investigate discrepancies, identify root causes, and implement solutions.
- Assist customers with online and mobile banking issues, troubleshooting as needed.
Request & Transaction Processing
- Facilitate account opening, loan applications, and card issuance.
- Assist with order placements, transaction tracking, and processing.
Customer Education & Cross-Selling
- Educate customers on product features and benefits.
- Promote additional banking products and services, such as loans, savings plans, and investment options.
- Recommend upgrades or complementary financial solutions to meet customer needs.
Records Management & Compliance
- Update and maintain accurate customer records in the banking database.
- Document customer interactions, feedback, and resolutions.
- Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.
Collaboration & Performance Metrics
- Work closely with other departments to ensure smooth issue resolution.
- Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
- Contribute to process improvement initiatives and provide customer feedback to enhance services.
Continuous Improvement & Customer Experience
- Stay updated on banking policies, industry trends, and new financial products.
- Strive to exceed customer expectations and build long-term relationships.
- Ensure an empathetic and customer-focused approach in all interactions.
Requirements
Education Requirements:
- Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
- Applicants must be 25 years old as of last birthday.
Skills Requirements:
- Banking operations experience is an added advantage.
- Strong numerical, problem-solving, and time-management skills.
- High level of accountability, efficiency, and accuracy.
- Proficiency in MS Office (Excel, Word, and Outlook).
- Excellent communication, interpersonal, and customer service skills.
- Integrity, professionalism, and a strong work ethic.
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Job Summary
Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire fresh graduates as highly motivated Bank Tellers. The ideal candidate would be performing the following responsibilities:
Customer Service & Inquiry Handling
- Respond to customer inquiries via phone, email, one-on-one interactions, etc.
- Provide information about banking products, services, policies, and procedures.
- Maintain a professional and positive attitude while assisting customers.
Cash Handling & Tellering Functions
- Process deposits, withdrawals, transfers, and payments accurately and efficiently.
- Handle cash transactions, verify amounts, and ensure accurate record-keeping.
- Reconcile daily transactions and balance cash drawers at the end of day.
- Issue cheques, drafts, and other banking instruments.
Issue Resolution & Technical Support
- Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
- Resolve customer complaints promptly, ensuring a positive experience.
- Investigate discrepancies, identify root causes, and implement solutions.
- Assist customers with online and mobile banking issues, troubleshooting as needed.
Request & Transaction Processing
- Facilitate account opening, loan applications, and card issuance.
- Assist with order placements, transaction tracking, and processing.
Customer Education & Cross-Selling
- Educate customers on product features and benefits.
- Promote additional banking products and services, such as loans, savings plans, and investment options.
- Recommend upgrades or complementary financial solutions to meet customer needs.
Records Management & Compliance
- Update and maintain accurate customer records in the banking database.
- Document customer interactions, feedback, and resolutions.
- Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.
Collaboration & Performance Metrics
- Work closely with other departments to ensure smooth issue resolution.
- Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
- Contribute to process improvement initiatives and provide customer feedback to enhance services.
Continuous Improvement & Customer Experience
- Stay updated on banking policies, industry trends, and new financial products.
- Strive to exceed customer expectations and build long-term relationships.
- Ensure an empathetic and customer-focused approach in all interactions.
Requirements
Education Requirements:
- Candidate must be a Bachelor Degree holder in any field with a minimum of Second Class Lower.
- Applicants must be 26 years old or lower.
Skills Requirements:
- Banking operations experience is an added advantage.
- Strong numerical, problem-solving, and time-management skills.
- High level of accountability, efficiency, and accuracy.
- Proficiency in MS Office (Excel, Word, and Outlook).
- Excellent communication, interpersonal, and customer service skills.
- Integrity, professionalism, and a strong work ethic.
go to method of application »
Job Summary
- Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities:
Customer Service & Inquiry Handling
- Respond to customer inquiries via phone, email, one-on-one interactions, etc.
- Provide information about banking products, services, policies, and procedures.
- Maintain a professional and positive attitude while assisting customers.
Cash Handling & Tellering Functions
- Process deposits, withdrawals, transfers, and payments accurately and efficiently.
- Handle cash transactions, verify amounts, and ensure accurate record-keeping.
- Reconcile daily transactions and balance cash drawers at the end of day.
- Issue cheques, drafts, and other banking instruments.
Issue Resolution & Technical Support
- Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
- Resolve customer complaints promptly, ensuring a positive experience.
- Investigate discrepancies, identify root causes, and implement solutions.
- Assist customers with online and mobile banking issues, troubleshooting as needed.
Request & Transaction Processing
- Facilitate account opening, loan applications, and card issuance.
- Assist with order placements, transaction tracking, and processing.
Customer Education & Cross-Selling
- Educate customers on product features and benefits.
- Promote additional banking products and services, such as loans, savings plans, and investment options.
- Recommend upgrades or complementary financial solutions to meet customer needs.
Records Management & Compliance
- Update and maintain accurate customer records in the banking database.
- Document customer interactions, feedback, and resolutions.
- Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.
Collaboration & Performance Metrics
- Work closely with other departments to ensure smooth issue resolution.
- Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
- Contribute to process improvement initiatives and provide customer feedback to enhance services.
Continuous Improvement & Customer Experience
- Stay updated on banking policies, industry trends, and new financial products.
- Strive to exceed customer expectations and build long-term relationships.
- Ensure an empathetic and customer-focused approach in all interactions.
Requirements
Education Requirements:
- Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
- Applicants must be 27 years old as of last birthday.
Skills Requirements:
- Banking operations experience is an added advantage.
- Strong numerical, problem-solving, and time-management skills.
- High level of accountability, efficiency, and accuracy.
- Proficiency in MS Office (Excel, Word, and Outlook).
- Excellent communication, interpersonal, and customer service skills.
- Integrity, professionalism, and a strong work ethic.
go to method of application »
Job Summary
Catilas Resources Limited is currently seeking professional and motivated individuals to join our team as a Direct Sales Agent for a leading commercial bank in Nigeria. As a Direct Sales Agent, you will be responsible for promoting and selling the bank’s products to prospective customers. This role requires excellent interpersonal skills and a results-oriented mindset.
Responsibilities:
- Attain and exceed the bank’s sales targets.
- Identify and contact potential customers through cold calling, networking, and other lead generation strategies.
- Present and demonstrate the bank’s products and services to potential customers.
- Build and maintain strong relationships with customers.
- Provide excellent customer service and address any customer inquiries or concerns.
- Stay updated on product knowledge and industry trends.
- Collaborate with the sales team to support overall sales objectives.
Requirements
Educational Requirements:
- HND/ Bachelors in any field (Minimum Grade of Lower Credit/ Second Class Lower).
- A degree in Business, Marketing or related field is preferred.
Skills Requirements:
- Previous direct sales or similar experience.
- Must not be older than 35 years of age.
- Proficiency in MS Office Applications.
- Excellent communication and negotiation skills.
- Ability to work independently and in a team.
- Goal and results oriented.
- Customer-focused with a passion for delivering exceptional service.
- Self-motivated with a positive attitude.
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Job Summary
- Catilas Resources Limited is currently recruiting motivated individuals to join our team as an Agency Banking Field Representative for a leading commercial Bank in Nigeria. As an Agency Banking Field Representative, you will be responsible for expanding the Bank’s reach and supporting banking agents. This role requires proactivity and excellent interpersonal skills.
Responsibilities:
- Recruit and onboard suitable agents according to the Bank’s requirements
- Ensure effective training of agents on the Bank’s products, services and digital platforms.
- Maintain the relationship between the Bank and agents while upholding excellent performance and ensuring compliance.
- Ensure agents adhere to banking regulations and operational guidelines through adequate fraud prevention trainings schemes.
- Devise plans to expand Agency banking and improve customer service.
- Educate agents on digital banking to ensure efficiency.
Requirements
Educational Requirements:
- • HND/ Bachelors in any field (Minimum Grade of Lower Credit/ Second Class Lower)
- • Degree in Business, Finance or a banking-related field is preferred.
Skills Requirements:
- Must have Completed National Youth Service Corps (NYSC)C Scheme.
- Previous sales or relationship management experience is an added advantage.
- Satisfactory understanding of commercial banking products and services.
- Knowledge of regulatory guidelines
- Good communication and negotiation skills.
- Ability to work independently and in a team.
- Goal and results oriented.
- Customer-focused with a passion for delivering exceptional service.
- Able to travel to agent locations.
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Job Summary
- Catilas Resources Limited on behalf of our client, a leading commercial Bank in Nigeria Bank seeks to hire highly motivated Contact Center Agent. The ideal candidate will be confident, target-driven, customer-centric, and possess a proven track record in customer support. Responsibilities for this role include:
Inbound Customer Support:
- Handling incoming calls, emails, chats, and other communication channels from customers seeking assistance, information, or issue resolution.
Outbound Customer Engagement:
- Making outbound calls to customers for various purposes, such as surveys, follow-ups, sales, or appointment reminders.
Technical Support:
- Providing technical assistance and troubleshooting for products or services.
- Guiding customers through problem-solving processes.
Sales and Up-Selling:
- Handling sales inquiries and processing orders.
- Identifying opportunities for up-selling or cross-selling additional products or services.
Customer Relationship Management (CRM):
- Updating and maintaining customer information in a CRM system.
- Documenting customer interactions and feedback.
Multichannel Support:
- Managing customer communication across various channels, including phone, email, chat, social media i.e chat, Instagram, LinkedIn, and messaging apps e.t.c.
Quality Assurance:
- Monitoring and evaluating customer interactions for quality and adherence to established standards.
- Providing feedback and coaching to agents for improvement.
Training:
- Conducting training sessions for new agents on products, services, and communication skills.
Escalation Management:
- Handling and escalating complex issues to higher levels of support or management when necessary.
- Ensuring timely resolution of escalated concerns.
Feedback Collection:
- Gathering customer feedback through surveys, reviews, or other means.
- Using feedback to identify areas for improvement and enhance customer satisfaction.
Compliance and Security:
- Ensuring that agents adhere to legal and regulatory requirements.
- Implementing security measures to protect customer data.
Requirements
Educational Requirements:
- HND/Bachelors in any field (Minimum Grade of Lower Credit/Second Class Lower)
- Degree in Business, Marketing or related field is preferred.
Skills Requirements:
- Previous experience in a customer support role.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
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Position Summary
- We are looking for a dynamic and results-driven Sales Executive Officer tjoin our client team.
- The ideal candidate will be responsible for driving sales, building strong customer relationships, and achieving revenue targets.
- You will play a crucial role in promoting our client’s automobile products, understanding customer needs, and delivering exceptional service tensure customer satisfaction.
Key Responsibilities
Sales and Business Development
- Identify and engage prospective customers tgenerate leads and drive sales.
- Meet and exceed individual and team sales targets.
- Develop and implement effective sales strategies tpromote automobile products and services.
Customer Relationship Management
- Build and maintain strong relationships with customers tensure repeat business and referrals.
- Provide professional consultation tcustomers on vehicle features, specifications, financing options, and after-sales services.
- Follow up on customer inquiries and ensure timely resolution of issues.
Market Research and Analysis
- Monitor market trends, competitor activities, and customer preferences tidentify sales opportunities.
- Provide insights and recommendations timprove product offerings and sales strategies.
Sales Documentation
- Prepare and maintain accurate sales records, contracts, and other documentation.
- Ensure compliance with company policies, procedures, and legal requirements.
Product Knowledge
- Stay updated on the latest automobile models, features, and industry developments.
- Effectively communicate product benefits tcustomers.
Collaboration
- Work closely with the marketing team tsupport promotional activities and campaigns.
- Collaborate with the after-sales team tensure seamless customer service.
Requirements
Qualifications and Skills Requirements
- Bachelor’s degree in Social Sciences, Marketing, or a related field.
- Minimum of 2–4 years of proven sales experience, preferably in the automobile industry.
- Excellent communication, negotiation, and interpersonal skills.
- Strong customer service orientation with a results-driven mindset.
- Ability twork under pressure and meet tight deadlines.
- Proficiency in MS Office and CRM software.
- Valid driver’s license (required).
Key Attributes
- Self-motivated and target oriented.
- Strong organizational and time-management skills.
- A proactive approach tproblem-solving.
- Passion for automobiles and a keen interest in the industry.
go to method of application »
Job Summary
- Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:
Market Research:
- Conducting market research to understand industry trends, customer needs, and competitive landscapes.
- Analysing data to identify opportunities and challenges in the market.
Target Audience Identification:
- Defining and identifying target audiences for products or services.
- Creating buyer personas to understand customer demographics, behaviours’, and preferences.
Traditional Marketing:
- Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
- Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
- Manage Agent's activities and intensity in line with set targets.
Customer Feedback and Surveys:
- Collecting and analyzing customer feedback through surveys and other methods.
- Using feedback to improve products, services, and marketing strategies.
Customer Retention:
- Implementing strategies to retain and renew existing client contracts.
- Addressing customer concerns promptly to maintain long-term relationships.
Cross-Selling and Up-Selling:
- Identifying opportunities for cross-selling additional products or services.
- Maximizing revenue by encouraging clients to upgrade or expand their purchases.
Product Knowledge:
- Staying informed about the features, benefits, and applications of the company's products or services.
- Communicating product knowledge effectively to potential and existing clients.
Prospecting and Lead Generation:
- Identifying potential customers and businesses that may be interested in the company's products or services.
- Generating leads through various channels, including cold calling, networking, and online research.
Requirements
- HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
- Candidate must not be above 28 years
- NYSC Status: Completed
- A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
- Experience in customer service.
- Ability to self-motivate and manage self.
- Excellent communication and interpersonal skills.
- Good organizational and I.T. skills.
- Customer orientation and ability to adapt/respond to different types of characters.
Method of Application
Use the link(s) below to apply on company website.
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