Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, man...
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Job Summary
- The Customer Service Manager is responsible for overseeing the bank’s customer service operations, ensuring a high level of customer satisfaction, resolving customer issues, and improving service delivery within the branch.
Key Responsibilities
- Supervise the customer service team and daily service operations.
- Ensure timely resolution of customer complaints and inquiries.
- Monitor service quality and implement improvements where necessary.
- Train and mentor customer service staff.
- Ensure compliance with service standards and policies.
- Prepare customer service performance reports.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Marketing, Banking, or related field.
- 4–6 years of experience in customer service within the banking sector.
- Proficiency in Microsoft Office applications.
Key Skills:
- Customer relationship management.
- Leadership and team supervision.
- Communication and conflict resolution.
- Service quality management.
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- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Nigeria
- Job Field Banking
- Salary Range ₦200,000 - ₦300,000/month
Job Summary
- The Bank Teller is responsible for handling daily financial transactions, assisting customers with deposits, withdrawals, and payments, and ensuring accuracy in cash handling while providing excellent customer service.
Key Responsibilities
- Process customer deposits, withdrawals, and other banking transactions accurately.
- Verify customer identities and ensure compliance with banking procedures.
- Balance cash drawers at the beginning and end of each shift.
- Assist customers with account-related inquiries.
- Maintain accurate transaction records and documentation.
- Promote bank products and services to customers where applicable.
- Ensure compliance with internal policies and regulatory requirements.
Qualifications & Experience
- Bachelor’s degree or HND in Banking, Finance, Business Administration, Economics, or related field.
- 1–3 years experience in banking operations or customer service.
- Proficiency in Microsoft Office applications
Key Skills:
- Strong numerical and analytical skills
- Attention to detail
- Customer service orientation
- Integrity and confidentiality
- Good communication skills
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Job Summary
- The Relationship Manager (Retail Banking) will drive growth within the retail banking segment by acquiring new customers, mobilizing deposits, and expanding the bank’s retail loan portfolio.
- The role requires strong sales capability, customer engagement skills, and the ability to leverage digital platforms to scale financial inclusion and product adoption.
- The ideal candidate will build strong relationships with retail customers while promoting the bank’s fintech-enabled financial products including savings, digital loans, and payment solutions.
Key Responsibilities
Customer Acquisition & Portfolio Growth:
- Acquire new retail customers through field engagement, partnerships, and digital channels.
- Grow the retail deposit base through strategic deposit mobilization initiatives.
- Build and manage a strong portfolio of retail customers.
- Achieve assigned targets relating to customer acquisition and deposit growth.
Lending & Credit Origination:
- Identify lending opportunities within the retail segment.
- Conduct basic credit profiling and support loan origination processes.
- Ensure accurate documentation and compliance with lending policies.
- Monitor loan utilization and repayment performance.
Relationship Management:
- Maintain strong relationships with existing customers to enhance retention.
- Provide tailored financial solutions based on customer needs.
- Cross-sell digital banking products including savings, loans, and payment solutions.
Market Intelligence:
- Monitor market trends and customer behavior within the retail banking segment.
- Provide insights to improve product offerings and service delivery.
Core Competencies:
- Key Performance Indicators
- Retail deposit growth
- Customer acquisition numbers
- Loan portfolio growth
- Loan repayment performance
- Product cross-selling performance.
Requirements
- Bachelor’s degree in Banking, Finance, Business Administration, or related discipline.
- 3–5 years’ experience in retail banking, fintech sales, or financial services relationship management.
- Proven experience in deposit mobilization and loan portfolio growth.
- Strong understanding of digital financial services.
- Excellent relationship management and communication skills.
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Job Summary
- The Cash Officer manages cash operations, ensures accurate cash handling, and provides support for financial transactions within the bank.
- The role ensures compliance with financial regulations and internal controls while supporting smooth daily banking operations.
Key Responsibilities
- Handle cash transactions accurately and efficiently.
- Maintain daily cash records and reconcile discrepancies.
- Ensure compliance with internal control policies and regulatory requirements.
- Monitor cash levels and coordinate with the treasury team for cash management.
- Assist in audit processes and provide accurate reports.
Qualifications & Experience
- Bachelor’s degree in Accounting, Finance, or related field.
- 2–4 years’ experience in cash management or financial operations.
- Experience in microfinance is an advantage.
- Proficiency in Microsoft Office and banking software.
Skills & Competencies:
- Attention to detail and high level of accuracy
- Integrity and professionalism
- Strong numerical and analytical skills
- Ability to work under pressure
- Customer-focused and dependable.
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Job Summary
- The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations, business development activities, and staff performance within the branch.
- The role is responsible for ensuring efficient service delivery, supporting deposit mobilization and loan portfolio growth, maintaining operational controls, and ensuring compliance with regulatory requirements issued by the Central Bank of Nigeria and the Nigeria Deposit Insurance Corporation.
Key Responsibilities
Branch Operations Support:
- Assist the Branch Manager in coordinating and supervising daily branch operations including cash handling, account opening, customer transactions, and service delivery.
- Ensure smooth operational workflow and adherence to internal policies and operational procedures.
- Monitor branch processes to improve operational efficiency and reduce service delays.
Business Development & Sales Support:
- Support the Branch Manager in achieving deposit mobilization, loan disbursement, and customer acquisition targets.
- Identify opportunities to grow the branch customer base through cross-selling of banking products and services.
- Participate in business development initiatives targeting SMEs, corporate clients, and retail customers.
Credit Administration & Portfolio Monitoring:
- Assist in loan processing, documentation, and credit appraisal processes.
- Monitor loan repayment schedules and support recovery efforts to maintain portfolio quality.
- Track and report the branch loan portfolio to ensure compliance with acceptable Non-Performing Loan (NPL) thresholds.
Regulatory Compliance & Risk Control:
- Ensure branch operations comply with regulatory guidelines issued by the Central Bank of Nigeria and the Nigeria Deposit Insurance Corporation.
- Enforce internal controls to minimize operational risks, fraud, and policy violations.
- Support internal and external audit processes and ensure accurate documentation.
Customer Relationship Management:
- Handle escalated customer complaints and ensure timely resolution.
- Maintain strong relationships with key customers and business partners.
- Promote high standards of customer service and satisfaction within the branch.
Team Supervision & Staff Development:
- Supervise branch staff and ensure adherence to performance and operational standards.
- Support staff training, coaching, and performance management initiatives.
Reporting & Performance Monitoring:
- Assist in preparing periodic operational and financial reports for management.
- Monitor branch performance metrics and escalate issues that may affect performance targets.
Qualifications & Experience
- Bachelor’s Degree in Banking, Finance, Economics, Business Administration, or a related field.
- 5 - 7 years banking experience, preferably within branch operations or retail banking.
- Demonstrated experience in customer service, operations management, and business development.
- Knowledge of banking regulations and financial products.
- Proficiency in Microsoft Office applications.
Key Skills & Competencies:
- Leadership and supervisory capability
- Strong problem-solving and decision-making skills
- Customer service and relationship management
- Business development and sales orientation
- Regulatory compliance and risk awareness.
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Job Summary
- The Business Development Manager will be responsible for driving the bank’s revenue growth and market expansion through strategic business acquisition, partnership development, and increased adoption of the company’s fintech-enabled financial products.
- The role requires identifying new market opportunities, developing scalable sales strategies, and establishing relationships with businesses, institutions, and distribution partners to expand the bank’s customer base.
- The successful candidate will play a critical role in growing the bank’s deposit base, expanding its lending portfolio, and strengthening its position within the digital financial services ecosystem.
- The role involves working closely with internal teams, including credit, product, risk, and operations to ensure the successful delivery of financial solutions to clients
Key Responsibilities
Market Expansion & Business Acquisition:
- Identify and pursue new market opportunities across retail, SME, and corporate segments.
- Develop and execute strategies to increase customer acquisition and market penetration.
- Generate qualified business leads through market research, networking, and industry engagement.
- Build and manage a strong pipeline of prospective clients and partners.
Strategic Partnerships & Channel Development:
- Establish and maintain strategic partnerships with fintech platforms, payment service providers, aggregators, and business associations.
- Identify partnership opportunities that can accelerate customer acquisition and product distribution.
- Collaborate with external partners to expand digital financial services adoption.
Revenue Generation & Portfolio Growth:
- Drive growth in deposits, lending activities, and fee-based financial services.
- Identify opportunities to cross-sell financial products including loans, digital payments, savings products, and merchant solutions.
- Achieve assigned revenue, deposit mobilization, and loan portfolio growth targets.
Product Promotion & Market Intelligence:
- Promote the company’s fintech-enabled financial solutions including mobile banking, digital loans, payment platforms, and business accounts.
- Gather market intelligence and provide insights on customer needs, industry trends, and competitive activities.
- Provide feedback to product teams to support the development of innovative financial products.
Relationship & Stakeholder Management:
- Build and maintain strong relationships with key clients, partners, and stakeholders.
- Represent the organization at industry events, networking forums, and business development engagements.
- Collaborate with internal teams to ensure seamless onboarding and service delivery for new clients.
Performance Monitoring & Reporting:
- Track business development performance metrics and maintain accurate sales pipelines.
- Prepare periodic reports on business acquisition, revenue growth, and partnership performance.
- Monitor the effectiveness of business development strategies and recommend improvements where necessary.
KPIs
- Revenue growth
- Deposit mobilization performance
- Customer acquisition growth
- Partnership development outcomes
Requirements
- Bachelor’s degree in Business Administration, Marketing, Finance, or related discipline.
- 4–6 years’ experience in business development within fintech or banking.
- Proven experience driving revenue and market expansion.
Core Competencies:
- Strategic business development and market expansion
- Partnership and ecosystem development
- Sales pipeline management and revenue generation
- Relationship management and negotiation
- Market analysis and opportunity identification
- Fintech product knowledge and digital banking awareness
- Strategic thinking and commercial acumen
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Job Summary
- The Deposit Mobilization Officer is responsible for sourcing and mobilizing deposits from individuals, SMEs, corporate organizations, and other target customers.
- The role focuses on growing the bank’s deposit base, building strong customer relationships, and promoting savings and investment products to support the bank’s liquidity and growth objectives.
Key Responsibilities
- Identify and acquire new customers to grow the bank’s deposit portfolio.
- Conduct regular client visits, follow-ups, and engagement activities to ensure retention.
- Identify new market opportunities and customer segments.
- Track deposit performance and provide regular updates to management.
- Maintain accurate customer records and documentation.
Qualifications & Experience
- Bachelor’s Degree in Marketing, Business Administration, Banking & Finance, or related field.
- 3 – 5 years experience in sales, marketing, or deposit mobilization within a microfinance bank.
- Experience in microfinance is an added advantage.
- Strong understanding of financial products and customer relationship management.
- Proficiency in Microsoft Office applications
Skills & Competencies:
- Strong sales and negotiation skills
- Target-driven and results-oriented
- Excellent communication and interpersonal skills
- Relationship management and networking ability
- Customer Service Orientation
- High level of integrity and professionalism
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Job Summary
- Our client seeks an experienced Factory Operations Manager to lead end-to-end plant operations within a process-driven production environment.
- The Factory Operations Manager will oversee production, process optimization, engineering maintenance, quality control, HSE compliance, and supply chain coordination to ensure efficient, safe, and cost-effective plant performance.
- This role requires strong expertise in process manufacturing, industrial safety standards, and operational excellence within a regulated chemical production environment.
Key Responsibilities
Plant & Production Leadership:
- Lead all daily operations of the chemical manufacturing plant, ensuring production targets, yield efficiency, and quality benchmarks are achieved.
- Oversee batch/process manufacturing systems to maximize throughput and minimize production losses.
- Drive capacity utilization and optimize plant output in line with demand forecasts.
Process Optimization & Continuous Improvement:
- Implement Lean Manufacturing, Six Sigma, and Total Productive Maintenance (TPM) methodologies.
- Reduce waste, improve yield, and enhance operational efficiency through structured process improvement initiatives.
- Monitor KPIs such as OEE (Overall Equipment Effectiveness), downtime, and defect rates.
Maintenance & Engineering Oversight:
- Lead preventive and predictive maintenance programs to minimize equipment failure.
- Ensure reliability of production machinery, utilities, and process systems.
- Collaborate with engineering teams on plant upgrades and automation improvements.
HSE & Regulatory Compliance:
- Enforce strict compliance with environmental, health, and safety regulations applicable to chemical manufacturing.
- Oversee hazardous material handling, storage, and disposal procedures.
- Ensure plant operations comply with regulatory authorities and industry safety standards.
Supply Chain & Resource Management:
- Coordinate with procurement and logistics to ensure uninterrupted availability of raw materials.
- Monitor inventory levels and production planning alignment.
- Control operational costs and manage plant budgets effectively.
Leadership & Workforce Management:
- Lead and develop cross-functional plant teams (production, maintenance, quality, warehouse).
- Foster a strong safety culture and performance accountability. Drive workforce planning aligned with production schedules.
Performance Monitoring & Reporting:
- Analyze plant performance metrics and present operational reports to executive management.
- Develop corrective action plans to address production inefficiencies or quality deviations. Contribute to company-wide strategic planning and operational expansion initiatives.
Qualifications & Experience
- Bachelor’s degree in Chemical Engineering, Mechanical Engineering, Industrial Engineering, or related discipline.
- MBA is an advantage.
- 8–10 years of progressive experience in chemical or process manufacturing environments.
- At least 5 years in a senior plant/operations leadership role.
- Strong understanding of process manufacturing systems and industrial automation.
- Proven experience managing large production teams and plant budgets.
- Demonstrated implementation of Lean, Six Sigma, or TPM frameworks.
Core Competencies:
- Process manufacturing expertise.
- Plant operations strategy.
- Industrial safety and regulatory compliance.
- Yield optimization & cost control.
- Budget management.
- Team leadership and performance management.
- Data-driven operational decision-making.
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Job Summary
- The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operational functions of the construction firm, ensuring projects are delivered efficiently, safely, on time, within budget, and in line with regulatory and quality standards.
- The COO will translate the company’s strategic objectives into executable operational plans, optimize processes, manage project performance, and drive operational excellence across all construction sites and support functions.
Key Responsibilities
Operational Leadership:
- Provide overall leadership and direction for construction operations, site management, procurement, logistics, and project delivery teams.
- Ensure seamless coordination between project management, engineering, finance, HR, and supply chain functions.
- Establish and enforce operational policies, procedures, and performance standards.
Project & Construction Management:
Financial & Cost Control:
- Work closely with the CEO and Finance team to develop and manage operational budgets.
- Drive cost optimization initiatives without compromising safety or quality.
- Review project cost reports, forecasts, and variations to ensure financial discipline.
Health, Safety & Compliance:
- Ensure full compliance with all health, safety, environmental, and regulatory requirements.
- Promote a strong safety culture across all sites and operations.
- Ensure adherence to local construction laws, building codes, and industry standards.
Process Improvement & Operational Excellence:
- Develop and implement efficient operational systems, workflows, and performance metrics.
- Identify opportunities to improve productivity, reduce waste, and enhance project delivery efficiency.
- Lead continuous improvement initiatives across construction and support operations.
People & Stakeholder Management:
- Lead, mentor, and develop senior managers, project managers, and site leadership teams.
- Support talent development, succession planning, and performance management.
- Act as a key liaison with clients, consultants, subcontractors, vendors, and regulatory bodies.
Strategic Support:
- Partner with the CEO in executing the company’s strategic plan and growth initiatives.
- Provide operational insights to support business expansion, bidding, and new project acquisition.
- Support risk assessment and mitigation strategies for ongoing and future projects.
Key Requirements & Qualifications
Education:
- Bachelor’s Degree in Civil Engineering, Construction Management, Architecture, Quantity Surveying, or a related field.
- A Master’s degree (MBA, MSc) is an added advantage.
Experience:
- 10 – 15 years of progressive experience in the construction industry.
- At least 4 – 6 years in a senior operational or leadership role (e.g., Operations Manager, Project Director, Deputy COO).
- Proven experience managing multiple construction projects and large operational teams.
Skills & Competencies:
- Strong operational and project management expertise.
- Deep understanding of construction processes, contracts, and site operations.
- Excellent financial acumen, budgeting, and cost-control skills.
- Strong leadership, decision-making, and problem-solving abilities.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work under pressure and deliver results in fast-paced environments.
Key Performance Indicators (KPIs)
- On-time and on-budget project delivery
- Operational cost efficiency
- Health & safety performance metrics
- Project quality and client satisfaction
- Productivity and workforce efficiency.
Method of Application
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