Ongoing Recruitment at Fort Knox Outsourcing and Resourcing

Salary: 230,000

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and enquiries professionally 
• Provide accurate information, resolve complaints, and ensure customer satisfaction  
• Follow communication scripts and company guidelines when handling interactions 
• Identify customer needs and provide appropriate solutions or alternatives 
• Escalate complex or unresolved issues to the supervisor promptly 
• Maintain accurate records of customer interactions and complaints 
• Ensure timely response to emails and consistency in communication 
• Engage customers effectively and build strong relationships 
• Identify opportunities for upselling and cross-selling services 
• Meet daily and monthly call and performance targets 

Requirements & Qualifications

• Minimum of HND/B.Sc. in any discipline 
• At least 2 years’ experience in a call centre or customer service role 
• Experience in telecoms or customer-facing industries is an advantage 
• Strong verbal and written communication skills 
• Excellent customer service and interpersonal skills 
• Good listening and problem-solving abilities 
• Ability to multitask and manage time effectively 
• Familiarity with CRM systems and tools 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) 
• Strong telephone etiquette 
• Tech-savvy with a willingness to learn 
• Ability to work in a fast-paced environment 
• Team player with a results-driven mindset

go to method of application »

Salary: 244,000

Key Responsibilities

• Drive customer engagement and retention through proactive communication and follow-ups 
• Initiate outbound calls based on customer usage trends, billing patterns, and service behavior 
• Conduct customer surveys and analyze feedback to improve service delivery 
• Track and manage customer complaints, fault tickets, and recurring issues 
• Monitor abandoned calls and identify service gaps 
• Conduct customer visitations and participate in service review meetings 
• Identify trends in customer complaints and provide actionable insights 
• Manage outage notifications and disseminate customer information effectively 
• Prepare and present daily, weekly, and monthly performance reports 
• Support customer advocacy initiatives and ensure customer satisfaction 

Requirements & Qualifications

• First Degree in Social Sciences or any related field 
• 1–2 years’ experience in customer service or customer care roles 
• Strong customer focus and relationship management skills 
• Excellent communication and active listening skills 
• Strong data analysis and reporting skills 
• Ability to identify trends and provide insights 
• Proficiency in Microsoft Office tools (Excel, Word) 
• Experience with survey tools (Google Forms, SurveyMonkey, etc.) 
• Basic knowledge of campaign management platforms 
• Familiarity with social media and digital communication tools 
• Strong organizational and multitasking abilities 
• Self-motivated and result-oriented 
• Team player with a proactive mindset

go to method of application »

Salary: 400,000

Key Responsibilities

• Provide first-level technical support for incidents, service requests, and faults across network services 
• Receive, log, and manage customer requests via phone, email, and ticketing systems 
• Resolve basic faults within defined timelines or escalate appropriately 
• Monitor tickets and ensure timely follow-up until resolution 
• Communicate effectively with customers, providing updates on incidents and service requests 
• Generate daily, weekly, and monthly technical reports (incident reports, availability, RCA, etc.) 
• Proactively monitor network performance, uptime, and bandwidth utilization 
• Identify recurring issues and escalate trends to management 
• Support problem management and change management processes 
• Onboard and maintain services on monitoring tools 

Requirements/Education & Certifications

• B.Sc./B.Eng in Computer Science, Computer Engineering, Electrical/Electronics, or related field (minimum 2:2 / Upper Credit) 
• CCNA (required); CCNP and ITIL certifications are an added advantage 
• Strong knowledge of IP networking (Routing, MPLS, QoS, VPN, VoIP) 
• Experience with Network Monitoring Systems (NMS) and ticketing tools 
• Familiarity with service management platforms 
• Understanding of wireless technologies (Point-to-Point / Point-to-Multipoint is a plus) 
• 1–5 years of relevant experience in technical support or network operations 
• Hands-on experience with incident management and troubleshooting 
• Strong customer service orientation 
• Excellent communication (written and verbal) 
• Problem-solving and analytical thinking 
• Ability to work under pressure and in a shift environment 
• Proactive mindset with attention to detail 
• Ability to collaborate across teams

go to method of application »

Salary: 250,000

Key Responsibilities

• Manage inventory receipt, verification, and documentation of all incoming materials 
• Verify deliveries against purchase orders and ensure quality and quantity compliance 
• Process Goods Receipt Notes (GRNs) and update inventory systems accurately 
• Handle stock issuance based on approved requisitions and track all inventory movements 
• Monitor stock levels and coordinate timely replenishment with relevant teams 
• Maintain accurate inventory records in ERP systems (e.g., PARIC, Sun System) 
• Conduct periodic stock counts (cycle counts, quarterly, and annual stocktaking) 
• Prepare inventory reports (daily, weekly, monthly, quarterly, and yearly) 
• Perform inventory valuation and reconcile records with finance teams 
• Manage returns, repairs, and faulty equipment reporting 

Requirements/Education & Qualifications

• B.Sc./HND in Social Sciences, Management Sciences, or related field 
• Professional certification in Supply Chain/Inventory Management is an added advantage 
• Minimum of 2 years experience in inventory management or a related role 
• Basic understanding of inventory control processes and warehouse operations 
• Knowledge of ERP systems or accounting software (e.g., PARIC, Sun System) 
• Strong documentation and record-keeping skills 
• Proficiency in Microsoft Office tools