Corporate Customer Care Associate at Fort Knox Group

Salary: 244,000

Key Responsibilities

• Drive customer engagement and retention through proactive communication and follow-ups 
• Initiate outbound calls based on customer usage trends, billing patterns, and service behavior 
• Conduct customer surveys and analyze feedback to improve service delivery 
• Track and manage customer complaints, fault tickets, and recurring issues 
• Monitor abandoned calls and identify service gaps 
• Conduct customer visitations and participate in service review meetings 
• Identify trends in customer complaints and provide actionable insights 
• Manage outage notifications and disseminate customer information effectively 
• Prepare and present daily, weekly, and monthly performance reports 
• Support customer advocacy initiatives and ensure customer satisfaction 

Requirements & Qualifications

• First Degree in Social Sciences or any related field 
• 1–2 years’ experience in customer service or customer care roles 
• Strong customer focus and relationship management skills 
• Excellent communication and active listening skills 
• Strong data analysis and reporting skills 
• Ability to identify trends and provide insights 
• Proficiency in Microsoft Office tools (Excel, Word) 
• Experience with survey tools (Google Forms, SurveyMonkey, etc.) 
• Basic knowledge of campaign management platforms 
• Familiarity with social media and digital communication tools 
• Strong organizational and multitasking abilities 
• Self-motivated and result-oriented 
• Team player with a proactive mindset