Assistant Branch Manager at Elizabeth Maddeux

Job Summary

• The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations, business development activities, and staff performance within the branch.
• The role is responsible for ensuring efficient service delivery, supporting deposit mobilization and loan portfolio growth, maintaining operational controls, and ensuring compliance with regulatory requirements issued by the Central Bank of Nigeria and the Nigeria Deposit Insurance Corporation.

Key Responsibilities
Branch Operations Support:

• Assist the Branch Manager in coordinating and supervising daily branch operations including cash handling, account opening, customer transactions, and service delivery.
• Ensure smooth operational workflow and adherence to internal policies and operational procedures.
• Monitor branch processes to improve operational efficiency and reduce service delays.

Business Development & Sales Support:

• Support the Branch Manager in achieving deposit mobilization, loan disbursement, and customer acquisition targets.
• Identify opportunities to grow the branch customer base through cross-selling of banking products and services.
• Participate in business development initiatives targeting SMEs, corporate clients, and retail customers.

Credit Administration & Portfolio Monitoring:

• Assist in loan processing, documentation, and credit appraisal processes.
• Monitor loan repayment schedules and support recovery efforts to maintain portfolio quality.
• Track and report the branch loan portfolio to ensure compliance with acceptable Non-Performing Loan (NPL) thresholds.

Regulatory Compliance & Risk Control:

• Ensure branch operations comply with regulatory guidelines issued by the Central Bank of Nigeria and the Nigeria Deposit Insurance Corporation.
• Enforce internal controls to minimize operational risks, fraud, and policy violations.
• Support internal and external audit processes and ensure accurate documentation.

Customer Relationship Management:

• Handle escalated customer complaints and ensure timely resolution.
• Maintain strong relationships with key customers and business partners.
• Promote high standards of customer service and satisfaction within the branch.

Team Supervision & Staff Development:

• Supervise branch staff and ensure adherence to performance and operational standards.
• Support staff training, coaching, and performance management initiatives.

Reporting & Performance Monitoring:

• Assist in preparing periodic operational and financial reports for management.
• Monitor branch performance metrics and escalate issues that may affect performance targets.

Qualifications & Experience

• Bachelor’s Degree in Banking, Finance, Economics, Business Administration, or a related field.
• 5 - 7 years banking experience, preferably within branch operations or retail banking.
• Demonstrated experience in customer service, operations management, and business development.
• Knowledge of banking regulations and financial products.
• Proficiency in Microsoft Office applications.

Key Skills & Competencies:

• Leadership and supervisory capability
• Strong problem-solving and decision-making skills
• Customer service and relationship management
• Business development and sales orientation
• Regulatory compliance and risk awareness.