Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, man...
Read more about this company
The Customer Service Manager is responsible for overseeing the bank’s customer service operations, ensuring a high level of customer satisfaction, resolving customer issues, and improving service delivery within the branch.
Key Responsibilities
Supervise the customer service team and daily service operations.
Ensure timely resolution of customer complaints and inquiries.
Monitor service quality and implement improvements where necessary.
Train and mentor customer service staff.
Ensure compliance with service standards and policies.
Prepare customer service performance reports.
Qualifications & Experience
Bachelor’s degree in Business Administration, Marketing, Banking, or related field.
4–6 years of experience in customer service within the banking sector.
Best Freelance Skills You Need to Earn in USDThis article discusses the best freelance skills to learn if you want to earn in USD and shares tips on how you can get your first interantional client.
10 Signs You Need to Hire a Recruitment AgencyThis article discusses 10 clear signs you need to hire a recruitment agency, how recruitment agencies solve these problems, and when outsourcing recruitment makes the most business sense.
Best Online Platforms that Pay Nigerians in USD to Train AILooking for AI training jobs that pay in USD? Discover the best online platforms where Nigerians can earn dollars by training AI models, writing prompts, evaluating AI responses, annotating data, and more.
Gmail
Yahoomail