Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, man...
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The Customer Service Manager is responsible for overseeing the bank’s customer service operations, ensuring a high level of customer satisfaction, resolving customer issues, and improving service delivery within the branch.
Key Responsibilities
Supervise the customer service team and daily service operations.
Ensure timely resolution of customer complaints and inquiries.
Monitor service quality and implement improvements where necessary.
Train and mentor customer service staff.
Ensure compliance with service standards and policies.
Prepare customer service performance reports.
Qualifications & Experience
Bachelor’s degree in Business Administration, Marketing, Banking, or related field.
4–6 years of experience in customer service within the banking sector.
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