Jobs at HR-EX Consulting

Job Purpose:

The Cashier/receptionist manages all customer transactions accurately and efficiently. Responsibilities include receiving payments and issuing receipts, taking calls, using the POS system, monitoring the client database, keeping track of all cash and credit transactions, and having a good knowledge of how cash registers operate. The cashier/receptionist ensures all transactions run smoothly to maximize customer satisfaction.

Job Responsibilities

• Welcoming customers, answering their questions, and providing advice or recommendations.
• Operating cash registers and other payment software and electronics.
• Manage transactions with customers and collect payments, whether in cash, POS, or transfer
• Display products on the shelf.
• liaise with the Inventory Manager and ensure pricing is accurate
• Issue receipts.
• Redeem gift cards.
• Cross-sell products.
• Resolve customer complaints, as instructed in the Employee Handbook, guide them, and provide relevant information.
• Maintain clean and tidy checkout areas and general front desk area
• Track transactions on balance sheets and report any discrepancies
• Bag product sold.
• Prepared daily, weekly, and monthly sales reports.
• Issuing Petty cash for Salon Expenses as approved.
• Going to the Bank to deposit when Necessary.
• Maintain appointment calendar and help Customers with booking.
• Issue Gift vouchers from Customers.
• Ensure cleanliness of the front desk area before the start of business 

Qualification and Experience Required.

• SSCE/Diploma or equivalent.
• Customer service or cashier experience.
• Ability to handle transactions accurately and responsibly.
• High level of energy with strong customer service skills.
• Basic math and computer skills.
• Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.
• Attention to detail.
• Helpful, courteous approach to resolving complaints

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Job Purpose:

The job role is responsible for overseeing the day-to-day operations of the salon which includes supervising staff, scheduling shifts and allocating customer services, handling inventory, enforcing staff compliance with the salon’s health and safety policies, identifying ways to increase salon revenue, and ensuring that salon equipment is serviced and repaired as needed. The role will provide regular updates on salon activities and, ultimately, help boost client satisfaction and increase the Company’s revenues.

Duties and Responsibilities

• Lead the salon staff team in providing excellent services and maximizing profit.
• Manage the salon's day-to-day operations, including opening and closing procedures, staff behaviour, and customer intake procedures.
• Supervise training for salon staff in procedures, policies, and health regulations.
• Schedule staff to ensure adequate coverage for the salon's needs.
• Resolve customer complaints and provide solutions to staff disputes.
• Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items.
• Advise Management on any potential threats or issues.
• Oversee appointment schedule.
• Setting goals for each Employee, evaluating performance, and providing training and overall guidance in liaison with the HR Manager.
• Assist in recruiting salon staff who meet mandatory educational and licensing requirements.
• Ensuring that the Salon is clean and tidy at all times.
• Staying up to date with new trends and styles in the industry.
• Maintain constant communication with staff and Management.
• Manage Facilities.
• Report stock in and out and liaise effectively with the Inventory Manager.

Qualifications and Experience Required

• OND/HND or equivalent experience in management or administration.
• Extensive experience providing salon services to clients
• Advanced organizational skills to manage staff and operations
• Knowledge of inventory management
• Excellent communication and team-leading skills
• Detailed knowledge of the beauty industry and customer needs
• Interest and ability to continue learning about market standards and changes in trends
• Ability to multitask.
• Ability to Provide excellent customer service and be a brand ambassador.   
• Ability to work under pressure.