Customer Service Officer at The Riverbank School

Job Description

• Attend to walk-in visitors promptly and appropriately. Supervise the daily operations of the customer service department
• Ensure that enquiry, complaints, comments and feedback are dealt with/resolved in accordance with corporate policy and quality standards.
• Answer all incoming calls within one minute of the first ring and redirect or take messages where necessary.
• Attend all email enquiries promptly and escalate to the appropriate unit or staff where necessary.
• To carry out general administrative duties including but not limited to photocopying, filing, emailing, store keeping and organizing.
• To receive and confirm items purchased from vendors and delivered to the school.
• To support the team in store keeping and inventory management relating to stationery, uniforms, office consumables and toiletries, etc.

Job Requirements

• Bachelor's degree in Business Administration, or a related field is required.
• Not less than 2 years in a British International School.
• Proven experience in data analysis and administration.
• Proficiency in data analysis tools such as Excel, PIVOT e.t.c